Got a custom gold necklace for my girlfriend. I came into it with a rough design idea with an accompanying sketch. The staff at CustomMade were extremely helpful and responsive; they took my concept and sketch and gave me the option to proceed with my original concept or their proposal. I liked their's better, so that's what I went with. Asked my girlfriend after the fact and she said I made the correct choice. It came out looking really nice in the end; she wears it everywhere. I have nothing but good things to say about the process as a whole. A bit expensive (it was made out of gold, after all), but I can honestly say it is the best gift I've ever given someone. It's very satisfying to see her wear it so much too. Suffice to say I would recommend CustomMade if you're considering a custom jewelry project.