I was nervous about purchasing something "sight unseen," but those fears were quickly allayed by the constant, personal conversations I was able to have with the team creating my ring. Given we live in the age of bots, I was skeptical at first that I was actually chatting with a human, but again, that concern was short-lived. I was clearly communicating with a person who was taking a strong interest in my design. I was expecting "upselling" tactics, such as pressure to add additional inscriptions or embellishments, but this never happened. I received updates almost daily. When the design photos were sent, I wanted to make a small change that may have seemed trivial, but was important to me. The design team did not hesitate to make the change. When I needed shipment delayed slightly to ensure I'd be home to receive it, they paused the shipping to accommodate me. When the ring arrived, it was hand delivered and packaged beautifully. Everything about the process made me feel special, and was fitting for the importance of the occasion I was commemorating with the ring design. I strongly recommend CustomMade to anyone who wants to create a personalized class or signet ring.