Custom Made exceeded all of my expectations and stands out as the best company I’ve ever worked with. From the very beginning, their team was incredibly helpful, going above and beyond to work within my budget while still crafting the ring of my dreams. Their communication was prompt and clear throughout the entire process, and I truly don’t have a single negative thing to say. What impressed me most—and ultimately solidified my trust in them—was their honesty during the production of my wife’s ring. At one point, a gemstone chipped during manufacturing, which caused a delay. Rather than glossing over the issue or leaving me in the dark, they were completely transparent and explained exactly what had happened. Their openness was both refreshing and commendable—especially considering they could have replaced the stone without saying a word, and I likely would never have known. Additionally, Custom Made was incredibly accommodating as I worked through my own timeline. They were patient when I needed to pause the process before placing a deposit, and they remained flexible and supportive every step of the way. Not only did they deliver two stunning rings, but they also did so at a price comparable to—or even better than—what you'd find at major retailers. I will gladly recommend Custom Made to anyone looking for exceptional service, craftsmanship, and integrity.