I was extremely skeptical at first when it came to working with an online company for designing the perfect engagement ring for my partner. However, everyone that I worked with through the process was extremely helpful in getting me what I wanted. The two reps I worked with were very good about translating the ideas I had into tangible designs and also giving suggestions for design aspects that I wasn’t sure on! Anytime I disliked something or wanted to change something during the design process the team was super receptive and asked lots of questions to ensure I was getting what I was looking for. I think many of the bad reviews that I saw may have just had issues describing what they wanted to their designers because I normally got exactly what I was looking for as long as I was descriptive. Another thing I was skeptical about was the quality of the product but I was VERY happily surprised when I received the ring in the mail and saw how truly beautiful it was. They sent me photos prior to shipping the product out to me and when I had a question about something that looked off in one of the photos I received a beautiful follow up video of the ring to ensure that everything looked how I wanted it to. The ring itself is gorgeous and exactly what I was looking for. My opinion on the whole process that as long as you are open, honest, and not afraid to tell them what you dislike and like about the designs you will end up with the exact design you are imagining in your head. Shipping process was also really great! I was not able to receive the ring at my home for a few reasons - one being that I would be working during normal delivery hours and that I live with my spouse would I am proposing to and am trying to keep the details of the proposal as under wraps as possible. They were super helpful with answering my questions about the options of where I could ship the ring. I decided in the end to have it shipped to the UPS store but overall the shipping process was smooth and very quick. Only 3 business days! My overall experience with custommade was, honestly, super pleasant and I came out of the whole thing with a beautiful engagement ring. I can’t wait to come back to them after my proposal (where she hopefully says yes) to also design our custom wedding bands.