Truly one of the best customer service experiences I have ever had- I truly cannot say enough great things about Custom Made. I wanted to design a custom ring for my (now) wife, but brick and mortar stores charge insane rates for custom made jewelry. I was extremely hesitant to go through such an important and costly process completely online, but I am so glad that I did. The guidance and kindness from the Custom Made team was greatly appreciated, as the entire design process took roughly 6 months. About halfway through we had to restart the entire design from scratch due to my wife’s shifting preferences, but they seemed completely unbothered that I had wasted 2-3 months of their time. I found the center stone for the ring through another retailer, and they matched the price I had found. Once the ring was complete, it was only $10 off of my original budget goal, and they also offered to expand the time window I had to request edits free of charge (due to my proposal timeline). Truly an excellent company and an excellent team. As I said earlier I was skeptical on spending so much money through an online retailer, so once I received the ring I took it to two different brick and mortar jewelry retailers to have them verify the authenticity of the materials and check the craftsmanship. Everything was authentic and good to go, and one of the retailers went out of their way to say it was an extremely well made ring. I seriously cannot recommend them enough!