My experience with CustomMade far exceeded anything I could have expected from an online custom jeweler. I set out to find the perfect engagement ring for my fiancée, and I can confidently say you don’t need to look any further than CustomMade. To start, I should mention that before beginning the ring shopping process, I knew almost nothing about the many customization options: stone cuts, settings, diamond quality, and more. Thankfully, the CustomMade website features helpful visuals and guides that walk you through all the options. It allows you to start with just a rough idea, and from there, their process helps bring your vision to life. In my mind, what truly set CustomMade apart was the outstanding communication from their team. Every representative I interacted with was professional, kind, and highly responsive. They provided detailed sketches, CAD renderings, and made revisions without hesitation whenever I requested changes. I often received same-day responses with updates or next steps, which kept me feeling confident and informed throughout the entire process. Another major highlight was their transparency around budgeting. Before any design work begins, you set your budget, which eliminates any uncertainty about cost. They offer many affordable options, like lab-grown diamonds for example, and have great policies around ring security. Even the packaging the ring arrived in was impressive and thoughtfully done. In short, I could go on and on about how much I enjoyed working with the wonderful people at CustomMade. I’ve already recommended them to friends, and I’ll continue to do so. They are professional, communicative, and genuinely passionate about what they do. It felt like they truly cared about crafting the perfect ring for my fiancée and took pride in every detail. And most importantly, the ring itself is stunning. Durable, beautiful, and exactly what I envisioned. No gimmicks here folks, just top-quality craftsmanship. If you want your significant other to be absolutely floored, go with CustomMade. I went to some ring stores before using CustomMade, and I can only state that CustomMade was just simply better. I highly recommend this website.