I have worked with them for two different rings now. The first time was for a family ring with a special symbol. I had never had a ring custom-built from scratch before and was a bit nervous at how accurate the ring would be based off only a jpg. Each consultant that worked with me was very helpful in guiding me through the process through each step, including selecting the material, and helping to ensure the design was to my liking beforehand. I was very impressed with how that ring turned out, specifically the detail on the family symbol. It gave me the confidence to have them work on the second ring, which was a personal symbol to me and was much more complex. Each consultant worked with me just as before, helping me ensure the ring fit to my vision and was as accurate to the jpg as possible. I had made some last minute adjustments during the design phase and they incorporated each and every change with no hesitation at all. The ring turned out exactly how I envisioned it would, and it was almost exact to the design that they showed me in the preview stage as well. Thank you very much for the consistency in the quality.