Custom Made created two custom items for me over the last 12 months--a gold necklace designed in remembrance of my parents; and a sterling silver bracelet for my daughter as a "something new" in rememberance of her dad. Both pieces are beautiful and represent the heart-felt sentiment for which they were created. The Custom Made team was fantastic during both projects-- from jewelry consultant (Chel) to design lead (Aly) to production lead (Janine). Once I received the necklace, I realized that it didn't "lay right" due to the length and build of my collar bone. Custom Made made the adjustment, making my necklace perfect.