I accidentally hit a persons car this company ,promised a car replacement last Friday ,today I have had to ring again as the gentleman I hit cannot understand English very well ,nor understand it ,I have been on to my insurance company I waited nearly an hour to speak to them,they told me to ring his insurance which I have there is so much noise in their office they cannot correctly hear you , they have now promised him a replacement car again tomorrow ,why not today it is only 10 mins past 2 and will this car finally appear to this lovely man tomorrow I wait to see