It took me 2 hours to pay ..
The app was asking for the pin you text me after completing my payment, the pin wouldn’t enter.
Finally after getting passed to a girl called heather she told me I needed to enter my personal security phone code, this is unclear on the app.
Another thing I found annoying is everytime I restarted the process I needed to go outside and take another photo of my car as there is no options to upload one.