I have been a loyal customer for over 5 years and recently bought a pair of socks that arrived with a hole where they attached the tag. Asked for a new pair, and below was their response. "Thank you for getting in contact about your socks. Removing the plastic tags incorrectly that held the socks together can leave a hole in the sock in that location. We advise customers not to pull or try to break those plastic tags because you may accidently produce a hole or fabric pull in the socks. Use small scissors to carefully remove the plastic tags that hold the socks to the packaging. Unfortunately, this is not a fault with the socks, but rather an inadvertent issue created by incorrect removal from packaging." How insulting, they have no proof that I removed the tag improperly.