I would not use this company again. I ordered a 3 seater sofa by mistake when I meant to order the 2 seater. As soon as I noticed my mistake (the next day) I contacted Daals to see if this could be rectified. They said yes, no problem we will let the courier know not to deliver and to bring the 3 seater back. I was extremely grateful for this. However, they did not let the courier know, and they delivered it anyway (dumped in my driveway with no warning txt/email when I was not in). For 4 weeks they promised they would collect it (i have 6 emails promising this) then this week they decide they are not going to collect and I have to pay to send it back myself. I dont understand why promise this then not honour it, wasting my time for a month. They delivered it after saying they wouldnt, now I have to pay to send it back? Not to be trusted.
2 years ago
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