“Quality of the furniture is appalling, as is the customer service. Bought a shoe cupboard, first one arrived with a damaged part, they then replaced that part with another damaged part. They then sent us an entire new unit which was even more damaged than the first. Their customer service team requested an extreme level of evidence of the damage ranging from multiple photos to full videos. We were asked to disassemble and reassemble the unit multiple times. It cost us a fortune in time but they refused to provide any compensation. Avoid avoid avoid.”
“I never received the item as they stated that they could not deliver it to my door because I’m on the second floor of an apartment building. I was never notified that they would not be bringing it to my door. Now they are keeping the item and attempting to charge me a 25% restocking fee, which is absolutely absurd and unacceptable.”
“DO NOT ORDER FROM THEM!! They scam you into missed delivery fee.
We have ordered a bookcase which was supposed to be delivered by the 1st September. We haven't received any other communications besides that nor any option to track (the website does not work).
They suddenly showed up in the middle of the week on the 24th August while we were at work, completely unaware we would receive our delivery on that day. As we have a video doorbell we told the delivery driver to bring it to our 24 hours concierge. We told him where it is and he still did not even attempt to deliver it.
After this we received a 30 GBP missed delivery fee and after calling multiple times they still don't accept to remove this.
Completely disgusting and unfair behaviour.”
“1 star
Very disappointing experience with Daals.
I received a blade in my dining table package! Luckily my toddler wasn’t nearby!!
I originally purchased a dining table from Daals which turned out to be faulty. I raised the issue with them and had a dispute regarding the faulty item, as any customer would reasonably expect to be able to do when goods arrive defective.
I have now placed a completely separate order with Daals, only to receive an email from their Aftersales Manager informing me that the new order has been cancelled because a dispute was previously raised regarding my last order.
I find this incredibly disappointing. I have effectively been penalised for raising a legitimate complaint about faulty goods. Their email specifically states that the cancellation was a decision made by Upper Management and that it cannot be overridden.
I have asked Daals to explain the basis for refusing my new order and whether they are now refusing to accept any future orders from me simply because I previously disputed a faulty product.
The way this has been handled has completely changed my opinion of the company. If a customer receives faulty goods, they should be able to raise the issue and exercise their consumer rights without being treated differently as a result.
I would strongly advise potential customers to consider how disputes and faulty products are handled before ordering from Daals.”
“I am extremely disappointed with my experience with daals. I purchased a sideboard advertised and sold as a new item for my new clinic, but what arrived showed clear signs of previous use and did not include the assembly instructions.
I had already paid someone to assemble it before discovering the full extent of the problem. Instead of resolving the situation promptly, daals initially arranged a lengthy exchange process involving a quality inspection, without providing a clear delivery date. I eventually requested cancellation and a full refund, but I was then informed that collection could take up to 10 working days and that my refund would only be processed after the item had been collected.
This has caused significant inconvenience, additional expense and delays to the opening of my clinic, as I have nowhere suitable to store essential business items. I should never have received an item showing signs of use when I paid for a new product.
The communication has been slow, with different representatives providing repeated generic responses instead of a practical and urgent solution. Based on my experience, I cannot recommend this company.”
“I ordered the Jardin garden sofa with firepit table and cover from Daals and paid for the express shipping. I was told that this would be delivered by 27th July. Yesterday I received a missed call and then an email to say that my item will be delivered on Monday 27th and can I confirm that I will be home to take delivery. I replied confirming that I would be. I then received a further email from someone else confirming receipt of my email and asking me to leave a review on trust pilot, specifically naming Sid, who had advised me that my furniture would be delivered on Monday. I thought this was a bit strange as I've never been asked to leave a positive review for a company just because they managed to let me know my item was going to be delivered!
Around 2 hours later, I received a further email stating that they have now realised that the item isn't in stock and they have no idea when it is likely to come back into stock. I find it astonishing that Daals were happy to take the almost £3000 from me but didn't think to check if the item i was buying was actually in stock! I was asked to respond to their email advising whether there was an alternative product I wished to order instead.
I called Daals and they said that they would try to find out when it would be back in stock and would call me back before they closed. I waited and then called them at 1645, knowing that they close at 1700. I was told that they have no idea when it will be back in stock and they asked if I wanted to wait or pick an alternative. I was considering picking an alternative, however, after reading so many negative reviews I decided to cancel the order. I called Daals this morning to inform them and they have cancelled my order. However, I now need to wait up to 14 business days for my money to be refunded which means I cannot purchase any alternative furniture in the meantime.
After reading so many negative reviews and having my order cancelled at the last minute due to it not being in stock, I would not buy from Daals again. I also urge buyers to read all reviews prior to making a purchase as there are quite a few horror stories!!!”
“AVOID AT ALL COSTS.
Garden furniture arrived with a defect. Contacted them immediately and followed up with Pictures and viseos. Have been told that it is my responsibility to re pack the faulty item which is against my consumer rights. The customer service team have been deliberate and obstructive to make the return of this bulky item as difficult as possible.
Still waiting for my replacement, they refuse to refund unless i repack the entire 8 setaer set at my own expense.
Trading standards have confirmed this is against my sonsumer rights.
Ive also contacted the COO of DAALS ILYASH DEDAT via email who hasnt acknowledged or responded”
“Bought a parasol and base at the end of last summer, didn't use until this year. Cheap products, v light weight metal that bent immediately, not fit for purpose. Daals said it was "wear and tear" and refused to replace any elements of the order. We will now have to buy brand new one elsewhere. Will not buy from them again.”
“DAALS CHANGED THEIR WEBSITE AFTER MY COMPLAINT AND REFUSED TO HONOUR THEIR OWN RETURNS POLICY
I bought this garden set in good faith using the Daals mobile website. Crucially, the mobile listing was missing photographs of the back of the chairs. Had I seen them, I would not have purchased the set — the chair frames are completely unusable without the cushions, which only becomes obvious when you see the back.
When I received the set and realised this, I contacted Daals immediately. I have video evidence showing the rear photograph was absent from the mobile listing at the time of my purchase. Shortly after I raised my complaint, the mobile listing was quietly updated to include that photograph.
Despite submitting this video evidence twice, I later discovered it had never been downloaded or viewed before Daals responded to my complaint. A member of their team who did view it acknowledged the photo was missing — directly contradicting the position later taken by their Aftersales Manager, who insisted the listing was always accurate.
Daals then ignored their own returns policy, which explicitly covers items “not as described,” and instead told me I was not entitled to a free return as the item was “not faulty.” Returning a full garden set is extremely costly due to the size and weight, making this resolution completely unreasonable.
To add to this, the cushions are described as reversible — but in reality, reversing them leaves a washing label sticking out on the outside, meaning you would need to remove the label entirely. They cannot be machine washed, only wiped down.
I ordered on 17th May as a birthday gift, expected delivery before 2nd June. It arrived late on 4th June and has been sitting in my hallway ever since — still largely unwrapped, as I only opened one chair.
I have now had no choice but to raise a chargeback with my bank and report this to Trading Standards via Citizens Advice. A deeply disappointing experience from start to finish.”
“I ordered and paid for a chair with full price delivery, they canceled my order on the day it was guaranteed to arrive. We didn't have any warning nor were we told why. Just canceled due to logistics and a refund in 2 weeks. Unforgivable.”
“"I wish I could give zero stars. I ordered a mirror from DAALS on May 31st with delivery set for June 19th. First, they texted me that the delivery was all good for Wednesday and that if there were issues, I should call before 2:45 p.m. No issues, so I didn’t call. My son stayed home to receive it. Then on the delivery day, they suddenly claim I needed to confirm via a separate email (which I never saw), and now my mirror’s lost in some dodgy Scottish transport company with one-star reviews. I’ve been waiting three days for an update—DAALS chased them Wednesday, now it’s Friday, and still nothing. I chased them again today—still no update. Honestly, the worst company I’ve ever dealt with, and their customer service is shockingly bad. Currently, I’ve spent £160 on a mirror, and I still have no clue when it’ll turn up, with no estimated delivery in sight."”
“xtremely Disappointing Customer Service and Quality
I purchased a garden furniture set from Daals for £1,599.99 and have been extremely disappointed with both the quality of the product and the way my complaint has been handled.
The furniture was delivered towards the end of summer. As we went on holiday shortly afterwards and had no immediate use for it, we did not fully unpack and assemble the set until the following season. Upon opening it, we discovered that two of the stools were badly buckled and clearly damaged. This was not the result of use; they arrived in that condition.
In addition, after using the table only once in normal outdoor conditions, it developed stains from cold drinks. This is advertised as outdoor furniture, so it is reasonable to expect it to withstand everyday use without being permanently marked. I was surprised to be told that the damage was effectively being attributed to use, as if garden furniture should require special precautions such as coasters simply to hold a cold drink.
What has been most frustrating is Daals' refusal to properly acknowledge the issues. Rather than addressing the fact that some items were delivered damaged, they have relied on the time elapsed since delivery to reject the claim. The outcome feels dismissive and unfair, particularly given the nature of the defects and the circumstances surrounding the delayed unpacking.
For a premium-priced furniture set, I expected far better quality and significantly better after-sales support. Unfortunately, my experience has left me with little confidence in either the durability of the products or Daals' commitment to customer satisfaction.
Would not recommend.”
“Of course — I’d change that line to:
I ordered furniture from Daals on **26 April**, and nearly two months later it still has not arrived.
Or, in the full review:
I strongly recommend avoiding Daals based on my experience.
I ordered furniture from Daals on **26 April**, and nearly two months later it still has not arrived. I was told it had “got lost in the post,” and then had to spend days going back and forth over email trying to get a resolution.
A month after ordering, on **27 May**, I was told they were arranging a replacement. It is now **11 June**, and I still have not received the item or any clear proof that a replacement was actually sent. Throughout the process, the blame was repeatedly placed on DPD, but DPD delivers many of my parcels and I have never had an issue like this before.
What made the situation worse was the way the communication felt dismissive and distracting, rather than genuinely focused on resolving the problem. As a first-time customer, I found the whole experience extremely disappointing and stressful.
After checking other review websites, I realised that similar complaints appear to have been made by other customers too, which made me even more concerned.
I have now contacted my bank to try to recover my money, as I no longer want to continue going back and forth with the company. Based on this experience, I would not order from Daals again.”
“I purchased the Richmond Ridged Dressing Table and received an item with a manufacturing defect so serious it posed a safety risk.
The holes in the mounting panel were drilled in the wrong position, making it impossible to secure the legs. The furniture could not be used.
The fault was acknowledged. I provided both video and photographic evidence.
What followed was weeks of back and forth, repeated requests for packaging I no longer had, and a refusal to send packaging for collection despite this being entirely their responsibility.
I have requested escalation to senior management multiple times throughout this process. That request has been ignored on every occasion.
As it stands I have no refund, no resolution, and no confidence that this business takes consumer rights seriously. I am left with no choice but to share my experience publicly so others can make an informed decision before purchasing.
I will update this review the moment this matter is resolved. The fact that I am having to write this at all speaks for itself.”
“Aweful company, I would go as far as to say rogue traders !
Ordered a solid oak base table that is actually MDF and velcro, I would laugh if it wasn`t so tragic.
Customer service is appalling, they have constantly gaslighted me telling me that it is all solid oak and if I want to return it I can but at my own arrangement of courier (it`s a dining table !)
Avoid this company at all costs”
“Product sent and broken.
Requested refund but email after email asking for photos (which we have sent along with a video). Still backwards and forwards now requesting photos of the goods packed and ready for collection before they will arrange this. It is now over 2 weeks since we received the goods. Worst customer service experience I have ever encountered. Do not purchase from this company. Over priced and very problematic”
“Please do NOT purchase from this company. I am an interior designer and purchased a garden coffee table from their website, had the email order confirmation and payment taken and was then emailed by their customer service to that in order to fulfil the order I needed to buy more garden furniture as they could not sell one item.
This was not stated on the website or product information and I was able to legitimately purchase it. After stating that I only needed the table they refused to honour the order unless I bought more products and cancelled the order. I tried to call and speak to a manager to discuss this and no-one even called me back - they just cancelled the order via email once I stated I would not be purchasing more at this time.
Completely unethical attempt to upsell products post purchase so I would dissuade others from purchasing from this company.”
“Do not buy the Maru dining table, unless you want shoddy quality!
It is tacky and flimsy -the actual wood elements show very poor workmanship, and the 'oak veneer' is essentially a thin sticker (!!) around the edge of the table top, which has peeled away within weeks of use. No exaggeration - thinner than usual kids stickerbook stickers! We are very disappointed..
Uneven and tatty fluting ends and same colour wax used to fill in a chip on a corner, present at time of first use.
I had contacted the company, contrary to their comment, with 4-5 photographs highlighting multiple defects which were apparent days - weeks from first use of the table. They have dismissed me at every turn, even contravening Consumer Rights as per legislation 2015.
Be warned!”
“We bought a small sofa which they said was in stock then wasn’t. Then chose an alternative one. When it was delivered and the clip the 2 halves together they’re different heights and one is floating. Not enough for a 1 star review in itself but they want us to repackage it all at our expense. They’ll then check what we have said and get back to us. Meanwhile more weeks without a sofa. A sorry wouldn’t go amiss Daals - disgusting”
“Spent over £5000 on extensive set. When opened and set up, the fabric was seriously creased with most cushions affected.
Took pics and videos and referred back to Daals. Several stalling emails later we were offered £70 to keep the item. Obviously I refused, expecting they would offer to replace the cushion covers. They’ve now come back and said it was over the 14 days we should have notified them by so they won’t do anything. They’ve suggested we buy a steamer to try and sort it out…..and that’s it ! Would avoid at all costs”
