“I will never ever buy from this scammers, they will scam you , I bought a living room tv stand , they charged me twice , they sent me two of them when I checked my c card I found the double charge , I sent them an email within 3 hours from the order , they responded 2 days later on purpose and told me that too late , but don’t worry when you receive just seem it back to us , well guess the no problem became a big problem, I had to pay 175 for sending it back and the plus 475 for the tv stand .
What a shame for doing business like that .”
“The worst customer services and product you will receive!
One of the worst customer services you will ever experience, Their products will destroy your home and are very poor quality, their policies and procedures are despicable this company sent me 4 dining chairs that I paid a lot of money for and they all have manufacture Faults with the legs having a very sharp plastic mechanism that scratches and destroys your floors even if you put those soft safeguards on from amazon, the bottom of the dining chair legs, design and shape wil keep causing the safeguards to come off and your floors will keep getting destroyed and scratched.
when I reported This to daals they offered me an exchange for the exact same piece which does not solve the problem and will make me go around in circles. I told them the only thing I’ll accept will be an exchange for a different collection that doesn’t have this defect or they can give me a full refund, which they declined and told me that an exchange for the same piece is the only option to offer me. They have terrible customer service. They don’t have the customers best interest at heart. I am now having to submit a section 75 under the consumer right act to have this resolved through my bank.
Date of experience: 05 December 2024”
“Daals Is the worst company to buy from—cheap and mismatched furniture colors.
Daals has the most horrible customer service. Terrible return policy. I will never ever shop with them again. it will cost twice the price of the merchandise to return defective products.”
“Complete lack of consideration and respect for their customers with zero empathy, impossible delivery time-frames with no flexibility, insufficient warning and poor communication skills. Charged exorbitant fees for a 'missed delivery' despite my clearly informing them well in advance (the week before) that I would not be available for the delivery that day. Furthermore the delivery window times are not adhered to, I received a delivery at 6:30am when it was expected between 7-9am (also note that they assigned this time slot, it was not requested) And to add insult, customers should be aware that Daals do not insure their drivers to carry items up stairs which is not obvious when placing orders. While some customer service representatives themselves are polite and professional, they are inflexible and totally unable to adapt to any delivery problems. I will not be ordering from Daals again after my third incredibly frustrating, bad experience.”
“Bought a chair and after just over 1 year that gas cylinder had gone completely. Spoke to customer service who wouldn't do anything about it. Awful company, avoid!”
“They delivered the wrong item and room weeks to appropriately set up a pick up of the item. They would not refund me until they set it up and would not allow me to drop it off. Their customer service is the worst i have ever dealt with. Absolutely trash company.”
“Appalling delivery policy that isn’t clear when ordering. You have to search the website for it.
There is no option to reschedule a delivery if the date is not suitable. I received a 5am email advising me of the delivery that day which I was unable to be home for. There was no option for me to change the delivery date ‘as the van was loaded’. So you are just expected to be home from the day your order until the date they decide to deliver.
Now I am unable to cancel my order or rearranged delivery without paying a £30.
Avoid this company unless you can be home at all times from your order date.”
“Extremely Disappointed – Unjust Charges and Poor Service
I have been a loyal customer of Daals for years, having made multiple purchases, but my recent experience has been nothing short of appalling. The company charged me £60 for a missed delivery, despite me informing the delivery driver both the day before and on the morning of the scheduled delivery that they would not be able to access my property. The driver even confirmed this, and I followed up with an email to ensure everything was clear.
Despite my proactive communication, I was still penalized with this outrageous charge. This feels like a blatant act of robbing loyal customers, and it has completely destroyed my trust in the company.
Daals' handling of this situation shows a complete lack of respect and understanding for their customers. I requested their complaint procedure to escalate this matter, but the damage is already done. I will never shop with this company again and strongly advise others to think twice before doing so.
A business should value its customers, not exploit them. Terrible experience.”
“Wish I'd read their reviews before ordering. I ordered x3 bar stools and one arrived with the leg broken in half. I raised this issue immediately with their customer service team to be told a replacement can take up to 10 working days to arrive. However they told me if I can dispose of the damaged chair myself, this would be quicker. I agreed to this, however I still haven't even had confirmation of a replacement, shipping or heard anything and it has been 8 working days since I raised the issue. So disappointing as it's meant we haven't been able to seat people for multiple weekends now and the other 2 chairs look odd incomplete. I struggle to understand why they're unable to just send a replacement and will certainly avoid purchasing from them again for this reason.”
“Poorest service I have ever experienced!
Despite cancelling an order and receiving a confirmation email of the cancellation, the order arrived at my doorstep without me being present and is taking 10 working days until they collect the order again.
The customer service is extremely poor, you cannot even escalate the matter. They simply don't care.
I would highly recommend not purchasing from Daals!”
“I have had similar experiences as others. Strange experiences when it comes to shipments of 2 boxes.
They shipped me 2 boxes and it was 2 different colors. I had to ship one box back. FedEx confirmed the delivery of the item. No response from Daals. I wrote them 2 days later and they were "Waiting for the item to reflect in their system". I wrote them and asked for a refund. Then they sent me a confusing email about how they are waiting on the item.
The latest update is that there is an "internal issue within our warehouse which we are trying to investigate". They can't send me a replacement box.
All emails to customer service respond with
Kind regards,
Name of person
I've interacted with "3" people. There is no customer service line.”
“I purchased a coffee table from Daals only four months ago, and despite minimal use, it's already showing signs of significant wear. There are white marks and a small chip on the surface, which makes me seriously question the durability and overall quality of the product. It’s extremely disappointing, especially considering it hasn't been subject to heavy use. For a relatively new item, this level of deterioration is unacceptable and speaks volumes about the quality. I’ve already been in touch with customer service and they’ve called it normal wear and tear, despite me reiterating that I’ve had the product for 4 months only.
If you're considering buying furniture from Daals, I'd strongly advise against it. Based on my experience, their products simply don't hold up. I won't be shopping with Daals again, nor would I recommend it to others. Terrible quality, and a disappointing experience overall.”
“They ask to confirm delivery by calling them within less than two hours. If you happen to work or whatever and can’t call them during this timeframe, they fine you for missed delivery! Probably the poorest service I’ve seen and they should be reported!”
“Poor quality couch. I asked to return it. They sent me from pillar to post. Then told me they wanted the couch in its original packaging which I had disposed off due to living in a small flat. I had offered to purchase special bubble wrapper but they refused.
I won’t buy here again. What a waste of my money.”
“Absolutely disgusted that Daals sent me a faulty sofa. Then, when I contacted them, with copious photos, said it was 'a change of mind' and wouldn't even attempt to rectify the issue. Gaslighting at its finest! Pregnant and ill in hospital I had to try and deal with this atrocious company and their cheaply made, shoddy products. I've now contacted Trading Standards and I've just made an appointment with my Solicitor for legal advice. Daals, you are a disgrace!
Oh! And 'Leanne' don't bother sending a copy and paste response that you can't find my order number as this would be a blatant lie, along with your blatantly sub-standard products, customer service and fraudulent positive reviews! I emailed Daals CEO (see below) zero response. Daals, you are in breach of UK Trading Standards Law.”
“Do not order with this company if you want to be treated as a valued customer. They do not state on their website at the point of purchase that express delivery (costing £29.99) has it's own set of internal terms of conditions which means they can wriggle out of any obligations if the item cannot be delivered on their advised date (they will only tell you 24 hours in advance when this will be).
If you are not available at that time then they regurgitate their well rehearsed scripts about how it can take a further 10 days simply to be rescheduled (even though you paid for delivery within 5 days) with no reassurance whatsoever that express delivery takes priority.
Once you have confirmed you have no choice but to reschedule, they will tell you that you can't ask for a refund on the delivery cost until the item is delivered (and they will flatly refuse to do so once it has).
You will then call regularly for an update, desperate not to get a slot which you can't be around for, every call handler fobs you off with, "Its with our planning department" or "I can't put you through to a manager" etc etc.
I'm happy to accept that there are terms that apply which allow businesses to operate but this information is not published at all on their website when you enter in a contract with them and quite frankly the way they operate their business is shameful.”
“Terrible experience. Daals fined me for not being able to collect a delivery with less than 24 hours notice.
I couldn't contact them to say i wasnt available because they didnt give me sufficient time and im a teacher who doesnt look at their phone during work ours and couldnt call after work as daals was closed.
I managed to get through in the morning but they said it was too late.
I was given a 2 hour window to reject the delivery day during work. 1-3.
They wouldn't let me contest the fine even though this is an error in their system.”
“They sent me the wrong colour of the table I ordered and sent 2 chairs when I paid for 4. When I told them to take it back as the colour of the table doesn’t go with my furniture they refused and said I have to send it back myself and won’t do a collection. This company is a scam so watch out!!”
“If I could give less than 1 star I would. The couch we had delivered was very expensive, and the quality is extremely poor. It is more like a futon than a true sofa. As for customer service, it is even worse. You have to pay 35% of the total cost of your item to return it, plus a shipping fee. For expensive items, this can amount to a lot. I am regretful to have bought from this company and can guarantee it will not happen again.”
