“I ordered a £1,200 sofa. It never arrived. I received 4 separate dates from the courier, 2 of them after the delivery date set by Daals. The partner courier accepted no inbound calls so my only contact was Daals.
I spoke with multiple staff in the customer services team who couldn't make outbound calls to chase the delivery and never followed up with any updates. I just had to keep waiting.
After waiting in for four days with no sofa I requested to cancel my order. The first member of staff told me I would have to pay a cancellation fee even though we're way over the delivery deadline and so out of contract. She also said there are no managers and no complaints team or channels. The second staff member said I would receive my refund with no charge...after the courier has returned the sofa to them. I asked about the time I'd taken off work to wait in for the sofa and was told that Daals 'doesn't do compensation'. Very ambiguous from a consumer rights position.
Thankfully I paid by credit card and Mastercard are now pursuing this for me.
I would recommend avoiding this company.”
“You cannot specify a delivery day. They ring to tell you they're delivering some time the next day.
This is fine, as long as you're able to take a day off work at short notice.
I've tried three times to say I could do a Friday but they can't do that and I can't keep waiting until their delivery happens to be a Friday (t”
“Poor after-sales service and refusal to honour consumer rights
My daughter bought a Dipley Sofa (Oat, LHF Chaise) from Daals online in October 2025. The sofa arrived on time but was very very uncomfortable, so she requested a return within two days of delivery – well inside the 14-day cooling-off period allowed by UK consumer law.
Daals refused to arrange collection and claimed she couldn’t return it because she had recycled the original packaging. This directly contradicts the Consumer Contracts Regulations 2013, which state that consumers are not required to return goods in their original packaging.
Communication has been slow and unhelpful, and the company has not arranged the lawful return or refund. She is now pursuing a Section 75 claim through my credit-card provider will be contacting trading standards.
Potential buyers should be aware that returns of large items appear to be difficult and costly, and Daals’ customer service after purchase has been very poor plus they are denying customers their legal rights under consumer law.
Buyers beware!!”
“Ordered a bed on pre order 8/9/25. Bed came back in stock 22/10. Contacted customer services when I saw this and was advised that delivery would be by 31/10. On 28/10 received a text to say item would be delivered the next day, so took the day off work to make sure I was in. That afternoon, they cancelled the delivery saying there had been a 'miscommunication'. Today (30/10) still not heard anything about a delivery which was supposed to be scheduled before tomorrow. Contacted customer services again who then LIED to say the item was restocked 28/10 (I know that isnt true as I could see on the website and was told by another advisor) and I wouldn't be getting it until 'before 5/11'. Poor communication, inconsistent information and LIES. Don't order from here. They wouldn't even cancel my order when I requested.”
“i would give 0 stars if could. That company did not follow the delivery recommendation, lost a half of our order, and then we could not get a date for the second part of the delivery for 1 month! the costumer service is absolutely unhelpful, the delivery once being confirmed you need to confirm again, if they won't here from you for the second time, they will cancel the delivery. We have never received the second laf of our living room set, never got an explanaton why, and they kept us waiting for an extra month untill we could not bare anymore and asked for the refund. And still ,they don't do credit notes as an official prof of the refund. PLEASE AVOID TO SAVE YOUR NERVOUS SYSTEM.”
“Order took a long time to arrive. Driver couldn’t carry the heavy wardrobe down the few steps to my front door so he suggested he come back on a day when he is doing large deliveries with a helper and said it was odd they’d sent such a large item on a day he was delivering alone. Had I known this would result in a large additional delivery fee I would have told him to leave it on the curb.
Cut to, a week of different people from customer services calling and emailing, no one person the same responding to me so I have to explain the situation a dozen times over. One person says they’ll deliver for free to make up for their mistake, then five different people call demanding payment for a missed delivery and say the previous customer service rep was wrong. Utterly useless and terrible customer service - complete time wasters, wouldn’t bother using them again.”
“PLEASE do not purchase this item. There are three major problems I’ve had. Firstly, the delivery process was long and majorly flawed. They arranged it for a Monday when I was at work so I phoned up to rearrange for a Tuesday when I was home to which they agreed. It never turned up on the Tuesday. Then the following week they phoned and said it was coming on Monday again to which I couldn’t do but was told by the person on the phone I basically had to let them leave it in a safe place to which I did. They then proceeded to damage my porch which I have evidence of. Throughout all this, the quality of the customer service is terrible and refuse to take accountability. Onto the product, for just under £200, the quality is absolutely abysmal. It arrived chipped, it has now been put together as they wouldn’t do anything about my issues and my partners size 10 shoes don’t fit (poor design!) the quality is so bad it feels like it’ll last a couple of weeks. I urge every customer to stay away from Daals.”
“Customer: "Hello, I have ordered a sofa, but the 7am-5pm delivery window on a Tuesday that you allocated to me on Monday afternoon is a bit broad and a bit last minute, so I can not do it."
Daals: "Do you have a safe space on your property to leave it?"
Customer: "Its a sofa!!! I live in London, so unless you can hide it behind the bin, I don't think so".
Daals: "Ok, in that case we will have to reschedule your delivery and it will be within 10 working days again, and if you don't like our next 10-hour working day delivery window, it will be within 10-days again.
I had to cancel my order, with such low professionalism, I can not see how a product can be any good.
Just hoping now my refund will not take as long as delivery.
Sad to see businesses losing money by having poor management. Entertaining experience though.”
“This the worst company i ever have to deal with it,
I receive a broken headboard for the bed i ordered 10 days ago and still after many days and phone call no one knows when i'm going to receive replacement for broken headboard and they told me if when we come and your not home we going to change you for delivery so i guess i have to lose one day work wages as well on top of wasting my time,
I made a mistake by not reading the reviews because they have so many one stars customers review
So please stop buying from this crook company because they simply don't care
Be smart and read a reviews before shopping.”
“We purchased an outdoor furniture set and covers for £1,500 from Daals, which was specifically advertised as "weatherproof," "strong and durable through all weather," and manufactured from "high quality aluminium".
Less than one year later, after one of the UK's warmest winters, the furniture set failed completely, displaying multiple deep cracks and visible dents. This failure directly contradicts Daals' product description and the expectation of longevity that justified the price.
When we contacted Daals for a resolution, they acknowledged the issue but refused to offer a replacement set of similar quality. Their proposed resolution was an unacceptable refund offer: initially £100, which was later raised to £200. This refund amount is negligible given the £1,500 cost and the complete failure of the product within 12 months. They essentially expect us to accept a £1,300 loss for furniture that didn't last 12 months.
We believe Daals is attempting to take financial advantage of its customers by selling a premium-priced, defective product and offering a minimal, non-commensurate refund. We are pursuing our complaint through the Ombudsman and Trading Standards to seek a full resolution, as the furniture did not meet basic durability standards.”
“Absolute garbage they supply. Wardrobes were damaged and paint wasn’t properly sealed so it was crumbling away. Told them. Spent last week trying to get them to collect them. They’re refusing to collect the draws even though that’s part of the order.
Genuinely can’t explain how bad their email customer service is. The quality is terrible and the customer service is worse.
AVOID unless you want loads of hassle and absolute garbage products.”
“We ordered a bench from Daals UK and unfortunately it arrived damaged. After pratting about for weeks they have agreed the return for replacement but they keep putting everything back to us. We have slowly been loosing the will to live! It looks like the only way to resolve this is for us to cancel the order and raise a despute with the card company. Save yourself the grief and avoid like the plague!!!!”
“This company is horrible! Order 2 chairs and decided to return because they were uncomfortable. They have a terrible return process. No customer service number. You have to email them for returns and then they tell you that you have to return on your own and pay for postage and they charge a 25% restocking fee. So, they charged me 59.99 to ship (no free shipping). and will charge $100 to restock (not sure what they are restocking as chairs came assembled in the box) and I have to pay to ship back? What a bunch of crooks. They also sent me an email asking how we can resolve so I dont have to return. Don't buy from this company!”
“Awful customer service
Fined me £60 for a missed delivery even though I was home that day. I then cancelled the order with them didn't want to risk another fine. Will order with a reputable company. Stay clear of this business.”
“As a first-time home buyer, I understand that you can make mistakes when choosing where to shop, and unfortunately, Daals has proven to be one of mine. While their furniture designs might look appealing online, the customer service experience has been absolutely horrible.
I was hung up on once, and when I finally managed to speak with a representative, she flat-out refused to help me. Despite having written confirmation via email that I should let Daals know when I am returning my product, she refused to handle my query and would not transfer me to anyone else. To make it worse, she actually said: “If you want to buy from us, you buy, but we won’t help you.”
That is an outrageous way to treat any customer, let alone someone trying to navigate their first home purchase. Bigger, more reputable companies understand that new buyers often need support and guidance — Daals clearly does not care.
Do not be fooled by their designs. The furniture might look nice, but the way they treat people is unacceptable. If you value service, respect, and accountability, avoid Daals at all costs.”
“Ordered both the 3 and 5 drawer Maru drawers. The soft close mechanism is not fit for purpose, and the drawers will not stay closed. I have repeatedly provided Daals with photos and videos showing their drawers are faulty, followed every instruction for adjustments, and even dismantled and repacked the furniture for collection following their request. Now they are advising my refund and collection have been put on hold while they ‘re-review’ the same evidence, despite telling me to dismantle and pack in original packaging. The soft-close mechanisms don’t work, the top-drawer holes are misaligned, and the customer service has been unhelpful throughout. Different operators each time and they will not escalate my complaint to a Senior Manager. Reading reviews, it’s clear I’m not alone in experiencing poor service and faulty products. I would strongly advise against ordering from this company. The moment there is an issue or fault they do not honour their legal obligations. I am an Interior Designer and deal with many furniture retailers. I have never experienced such poor customer service and will never order from them again.”
“An absolutely dreadful level of customer service and protection of personal data.
The company sent me a damaged parcel that someone had c,early returned and left a written copy of all their personal details inside the box.
They then proceeded to lie to me by saying that they would deal with the matter internally and compensate me, which they didn’t.
I hope the team contacted the other person involved, as I reported the issue to trading standards”
“I wouldn't touch this company with a barge pole. Paid over 400 quid for bar stools which were such poor quality, material weave had pulled when I received them. Customer service was shocking, refund refused unless I dismantled and re packaged. The products are rubbish and customer service zero”
