Daals breaches the Consumer Rights Act 2015. They charged me a £60 failed delivery fee, deducted from the cost of the refunded item, plus the delivery charge of £29.99.
I ordered a sofa and they wouldn't deliver it to my second floor flat, so I had to ask the delivery team to take it back when they arrived and said they had to leave it on the ground floor. Their delivery terms are conveniently buried in the website footer. They told me it was my fault. I'll be taking them to the small claims court if chargeback process is unsuccessful.
5 days ago
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