I ordered a sofa from Daals and the delivery was at 7am. Unfortunately, I had a heart attack at 4am and was taken to hospital in an ambulance so was unable to accept delivery. I emailed Daals from hospital the next day and apologised that I wasn't able to accept delivery and why. I also told them I was a pensioner and it would be very difficult for me if they insisted on keeping the £30 missed delivery fee. They charged me me £30 for delivery in the first place, even though it states free delivery for items over £99 in their own T&C's, the sofa was £359.00 That's £60 on total they kept and received the sofa back. I was £60 down and had nothing for it I was happy to pay £30 delivery but was upset that they kept the £30 missed delivery fee too when they refunded me £329.00 after explaining why I missed the delivery. The original £30 delivery charge was a separate transaction for some reason. After I paid the £359 for the sofa on their website with my credit 💳 they emailed me and told me that they required a £30 delivery charge to be paid before they could deliver it. So I paid it separately from the sofa payment They are a computer says no company and I won't be buying from them again