“I ordered a chest from them a month ago and still arguing with their customer service. The chest has a obvious misalignment between panels, skewed deco raffia over the drawers, peeling off drawers, and two of the handles are missing! I recorded videos and took pictures as they requested, and they replied that they think those things fall into their "manufacturing tolerance". On the top of that, they reply one email per day if you are lucky. They also indicated they won't accept a return without the original packaging, but the delivery guy took away the empty box when they left!! The whole thing looks like a scam and I'm considering report it to related department...don't trust the reviews on their website!”
“Was charged £80 for missing a delivery of a table and chairs after only being
notified of the morning delivery slot at 4 am the same morning. As I had received an earlier email saying I needed to be contactable, not present, I wasn't concerned and expected a call. There was no call, just an £80 fine for the missed delivery. When I emailed customer service, they refused to arrange redelivery at any time when I knew I could be present all day, and refused to refund me fully when I cancelled the order without deducting what seems to be an arbitrary and excessive fee. Their customer service has been non existent, unsympathetic and dismissive. I strongly advise others to stay away from this company. Check out the other truthful one star reviews which mention the same issues”
“Ordered some outdoor furniture, the parts they sent were damaged and unusable. We’ve been trying to contact daals for replacement pieces / frames. They said we need to “loosen our bolts and try again.” When clearly they put the holes too closely together and it doesn’t align properly.. I wish I would have listened to the others when they said do not buy from here.”
“My brother in law got this bed for me and my husband. He spent $900 on the bed. They sent us the wrong size. Now they want me to spend approximately $300-400 to return it to, and then spend an additional $900 to buy ANOTHER bed, so that HOPEFULLY they send us the correct size this time? Is this a scam? It just sounds outrageous.”
“I had a deeply frustrating experience with Daals. Despite providing three days' notice that I wouldn't be available for the scheduled delivery of a bed, they proceeded with it anyway. Their customer service team assured me the driver would be informed not to attempt delivery, yet I received multiple calls from the driver on the day.
The initial delivery notification gave me only a 40-minute window to respond, which is completely unreasonable. When I contacted customer service, they insisted I had missed the cut-off time to reschedule, even though I had provided ample notice.
They are now demanding a £60 rescheduling fee. Their lack of flexibility and poor communication have left me extremely dissatisfied. I strongly advise others to steer clear of this company.”
“Bought a dresser thinking it would be good quality, it had a rating of 4.8 on the site. I saw a cheaper version on Amazon for half the price but I wanted something that was high quality and would last long. It is not good quality, it’s cheap material and I would’ve honestly been better off buying it on Amazon. The dresser already is starting to look worn out and it’s not even been a week. I reviewed the product on their site and they didn’t even publish it! I think they only publish 4 and 5 stars which is extremely deceptive. Save your money and buy elsewhere.”
“Poor quality
No customer service
No response to replace damaged items.
Don’t buy from Daals. You have a lot to loose and nothing to gain
Waiting for 3 weeks to resolve the issue, nothing yet.”
“Worst customer service
Bad quality.
Not responding to replace (2) damaged chairs of (6) purchased.
If you care about your time and money buy from a more reputable seller Daals in not !!”
“Appalling. Charged a failed delivery fee despite the issue being caused by Daals. Poor service and communication, blamed me for the issue which they caused themselves so they dont have to pay a refund. I will never shop there again. Avoid at all costs.”
“The worst service I have experienced with daals. Received damage ceramic dining table. Claimed a exchange and it has been over two weeks no update. For past one week it is still with the delivery team.
They never update you. You have to chase them all the time to get an update.
They don’t have manager in the company.
OMG.
The people who are over the phone, don’t even know how to speak to their customers. So rude.”
“I experienced a significant service failure regarding a recent delivery. The item was considerably delayed and subsequently delivered to an incorrect address. This necessitated extensive communication with customer service over a three-day period to locate the package. Ultimately, I was contacted by the unintended recipient and had to personally retrieve the item, which was bulky and required transportation via a borrowed vehicle. Furthermore, the item was left exposed to inclement weather for three days.
Despite the substantial inconvenience and effort required to rectify the delivery error, my request for compensation was denied, citing company policy. I find this response unsatisfactory, as it demonstrates a lack of accountability and disregard for the customer experience. This incident reflects poorly on the company's commitment to service quality and customer satisfaction. I would advise potential customers to exercise caution. Avoid.”
“I bought a rug from Daals for my living room, thinking it would be a solid investment and support a smaller business. Big mistake. It sheds constantly. Every time I vacuum, I’m pulling out a full canister of wool. It’s so bad I have to vacuum every other day just to keep it manageable.
The shedding isn’t just confined to the rug—it’s everywhere. In my food, my bed, my ventilation system, even in my dog’s food. It’s wreaking havoc on my household, and my family member’s asthma has gotten worse because of it. I’ve had to replace filters in my vacuum, air purifier, and ventilation system. All of this because of a rug.
But the real kicker is the customer service. They didn’t care about my issue at all. I sent them a video showing the ridiculous shedding, and after weeks of dealing with them, they just said the rug wasn’t faulty and wouldn’t help me. One rep offered me a vague 15%, but never explained what it was for. Complete waste of time and money. Oh, forgot to mention - they suggested I send it back and pay for delivery. WHAT?
I threw the rug away, but now I’m out a lot of money and still need to buy a new rug. Plus, I’ve spent money fixing my gadgets and dealing with health issues. Stay away from Daals. They don’t care about their customers, and their product is a disaster.”
“Two sections arrived damaged, boxes damp and dirty. I’m sure once the item is replaced the sofa itself will be great, Daals is terrible. I would never buy again. They promised on the 13th January - 10 days to resolve (in writing), it is now the 16th February! We have part of the sofa missing and a huge box filling our living space. Called yesterday, lady was shocked, had nothing to say, they don’t compensate issues and only offer internal logistics which means they don’t have great delivery coverage so unless you live in a city location don’t do it! They don’t care at all! I’ve now had to log a charge back with my credit card provider and all I want is our sofa complete.”
“Terrible experience - only found out when the delivery arrived that they wouldn’t deliver up flights of stairs, so I never could have received the item which I bought. Terms and conditions were not provided. Charged me 60 pounds for the purported ‘missed delivery’. Haven’t even received the item I ordered which was returned to the warehouse. Awful customer service when trying to resolve the issue. Would avoid at all costs and go somewhere with positive customer values unlike this company.”
“Upset, angry and let down can only describe the experience I’ve had with Daals.
Being a repeat customer I had high expectations for the £749.99 ottoman bed I ordered which was delivered on the 11th January in dirty damp moldy boxes.
The bed was put together a few days later after arranging for my old bed to picked up on the same day we were able to assemble the new bed due to my partner having back issues after a bad child labour.
Unfortunately the metal bed frame does not fit inside the base with ample room for 1. The ottoman to function as it should (opening & closing) and 2. Without it ripping the material on the lip of the base every time you have to force it open. I have built plenty of furniture and am a professional builder by trade so very capable of assembling furniture correctly following all instructions provided.
I have been in contact with customer services over the last few weeks exchanging numerous time consuming emails and photo/video evidence to which they will not provide me with a full refund as requested due to the bed not working as it should!
They want me to buy new boxes (old boxes had to be thrown out as were damp dirty and ripped upon delivery) big enough to re package the bed, send a photo of it packaged then they will arrange a pick up which could take up to 10 days and then exchange the bed which could take another god knows how many weeks to be delivered.
Apparently in their terms and conditions you’re supposed to keep the boxes 30 days post delivery (even if I had they were not have been fit to re package the bed due to the poor condition they arrived in).
As mentioned above my partner has an extremely bad back and cannot sleep on a mattress without the base due to poor support.
I am appalled at the level of ‘customer service’ provided and will NEVER use this company again.
All I can say is DO NOT order from daals unless you want to be consumed with stress, anger and pure frustration. You pay a lot of money to this company to be left with a faulty a product that does not do what is it advertised to do. Shocking.”
“The Absolute worst customer service.
Do not buy anything from this company! I purchased 6 chairs, upon opening three out of the six is where the problems occurred. One chair was damaged with scratches. Another chair has a terribly wrinkled cushion. Another chair has rusty colored screws and misaligned backing. I’ve reached out to customer service one week after the chairs arrived. I’ve informed them of the issues. I also let them know the other three boxes were not opened. Customer service informed me to send photos and video to ensure I’m not lying. I sent the photos and videos and they asked for more videos. Customer service also informed me to open the other three boxes to check there status. After 2 weeks of back and forth emails, customer service told me new customer service department will reach out. This company is a scam!”
“Two months have passed and still waiting for my order which should have arrived by 19th December. They took my money knowing the item I had purchased was not in stock.
Stressed with keep chasing them and again told 2 weeks ago it would be going out for delivery.
Found this page this morning and all my fears confirmed. I will be asking for my money back on Monday.”
“Daals have been a nightmare to deal with. I would advise anyone to not purchase from them unless they want to lose money. They refuse to refund for faulty products and will not let you speak with a member of management. Faulty parts are falling out on the floor and I have a young toddler who can easily swallow this. Terrible quality, terrible service AVOID!!!!”
