“Please do NOT purchase from this company. I am an interior designer and purchased a garden coffee table from their website, had the email order confirmation and payment taken and was then emailed by their customer service to that in order to fulfil the order I needed to buy more garden furniture as they could not sell one item.
This was not stated on the website or product information and I was able to legitimately purchase it. After stating that I only needed the table they refused to honour the order unless I bought more products and cancelled the order. I tried to call and speak to a manager to discuss this and no-one even called me back - they just cancelled the order via email once I stated I would not be purchasing more at this time.
Completely unethical attempt to upsell products post purchase so I would dissuade others from purchasing from this company.”
“Do not buy the Maru dining table, unless you want shoddy quality!
It is tacky and flimsy -the actual wood elements show very poor workmanship, and the 'oak veneer' is essentially a thin sticker (!!) around the edge of the table top, which has peeled away within weeks of use. No exaggeration - thinner than usual kids stickerbook stickers! We are very disappointed..
Uneven and tatty fluting ends and same colour wax used to fill in a chip on a corner, present at time of first use.
I had contacted the company, contrary to their comment, with 4-5 photographs highlighting multiple defects which were apparent days - weeks from first use of the table. They have dismissed me at every turn, even contravening Consumer Rights as per legislation 2015.
Be warned!”
“We bought a small sofa which they said was in stock then wasn’t. Then chose an alternative one. When it was delivered and the clip the 2 halves together they’re different heights and one is floating. Not enough for a 1 star review in itself but they want us to repackage it all at our expense. They’ll then check what we have said and get back to us. Meanwhile more weeks without a sofa. A sorry wouldn’t go amiss Daals - disgusting”
“Spent over £5000 on extensive set. When opened and set up, the fabric was seriously creased with most cushions affected.
Took pics and videos and referred back to Daals. Several stalling emails later we were offered £70 to keep the item. Obviously I refused, expecting they would offer to replace the cushion covers. They’ve now come back and said it was over the 14 days we should have notified them by so they won’t do anything. They’ve suggested we buy a steamer to try and sort it out…..and that’s it ! Would avoid at all costs”
“Avoid if at all possible.
The quality of furniture is appalling in my experience - don’t be fooled by attractive marketing images - many defects and flimsy designs.
Customer service is terrible, terrible.”
“Terrible service - they "said" they tried to deliver but they didn't turn up and now are trying to charge me 30 pounds to arrange another delivery.... AVOID”
“BE CAREFUL - DAALS DO NOT HAVE COMPLAINTS POLICY ANBD THIS IS AGAINST UK LAWS
This company should stop trading in the UK and operate in third-world countries, as they have the worst customer service I have ever experienced in my life. They copy and paste automated responses and even told me they don’t have a complaints procedure, which goes against UK law.
Be very careful before buying anything from them. The staff are extremely rude and unhelpful, repeatedly apologising without actually addressing the issues, which is very frustrating and irritating. It’s better to pay more and buy from businesses that offer a proper complaints process.”
“I am extremely disappointed with both the quality of the furniture and the level of customer service provided. The item I received was clearly faulty, yet instead of offering a straightforward replacement or even a reasonable discount, the company made the situation unnecessarily difficult.
Rather than taking responsibility, they placed the burden entirely on me as the customer. I was asked to carefully dismantle the item, take multiple photos during the process, and only then would they “consider” a return. This is completely unacceptable. When a faulty product is sent, the expectation is that the company resolves the issue promptly and without adding extra stress or work for the customer.
The entire experience has been frustrating and time-consuming. It feels like they are trying to avoid accountability rather than support their customers. I would strongly advise others to think twice before purchasing, as the after-sales support is extremely poor.”
“Took over a week to get a sofa delivered. Say their customer service is UK based but 8/9 calls to a terrible offshore call centre. Then delivered the wrong hting but tried to claim these were in fact the same thing. ASA, trading standards, credit card reclaim and now small court. Disgusting business with zero respect for customers spending £3k on sofas.”
“Beware! Do not buy! They send defective items. I ordered Maru TV unit and bookcase. In the first shipment both items were defective with big cracks. I raised this to customer service, they offered me mere 50 pounds for keeping the defective items worth 1000 pounds! When I rejected the offer they asked to wait for exchange. After 16 days of waiting they finally exchanged. This time with a bigger crack in the TV unit than before!!! I had asked them to send pictures before packaging which they did not do. They will always try to get rid of their defective furniture to new customers at premium price!!
Worst service ever.”
“7 weeks after delivering a faulty bed, no replacement part has been delivered and they have not confirmed whether the part is is stock, when it will be coming in stock or when I will receive it. I currently have no bed.”
“Shocking product and awful after-sales service.
2 x bedside tables with bad quality adn then slow - aftersales with high friction service. I'll never shop here again.”
“I bought the Greenwich dining chair in rust velvet. While it was sturdy and the upholstery well done, the seat height was more than 1" lower than advertised product dimensions. This is nearly 2" lower than my standard seat height dining chairs, rendering it awkwardly uncomfortable to sit in at a standard height dining table. Customer service explained this deviation is within their product tolerance, and likely due to the wood frame expanding/contracting. My refund/return request was refused, the only resolution offered was for me to pay return shipping and a 20% restocking fee. The Daal's return policy states that quality issues must be reported within 14 days; I contacted CS a few hours after receiving the chair. Based on my experience, I believe the company does not want to incur the cost of a refund/return under any circumstances, and the return policy regarding quality issues is entirely subjective. BUYER BEWARE.”
“Absolutely appalling service from start to finish. The table & 1 chair arrived damaged (in several places, it was well wrapped too so no idea how it passed quality control as definitely wouldnt have occurred in transit) and although I reported it immediately with photos, I was repeatedly asked to provide more evidence, including fully unwrapping everything and even filming videos. I then waited over 3 weeks (over Christmas) for collection, only to be told they would collect just one damaged item from a full table-and-chairs set. I was forced to return the remaining items at my own cost (over £100) and then waited a further four weeks for a refund. In total, nearly eight weeks to get my money back from start to finish. Customer service was terrible throughout — constant chasing, no accountability, and no access to management despite repeated requests. I would never recommend Daals to anyone.”
“I had an extremely disappointing experience with daals that has dragged on for over a month and caused significant stress and financial impact.
The sofa arrived damaged, clearly due to inadequate packaging. I reported the issue within minutes of delivery, yet instead of arranging an immediate return, I was put through an exhausting and unreasonable process. I was asked to provide more photos and videos, including being asked to brush the fabric to “prove” the fault, despite already having sent clear images and a video showing the damage was ingrained and not superficial.
Emails went back and forth for weeks, with attachments repeatedly claimed not to have been received, requests duplicated, and no meaningful progress made. Even after daals eventually accepted that the item should be returned, the situation continued to stall.
As of today, more than a month after delivery, I am still waiting for the sofa to be collected. Despite numerous follow-ups, I have received no confirmed collection date and no clear timescale for resolution.
The delay became so prolonged that I had no alternative but to initiate a chargeback with my bank. I have also formally advised daals that if the item is not collected within 7 calendar days, it will be placed outside for collection and I will not accept responsibility for what happens to it thereafter. I have already been forced to store a large, defective item in my home for an unreasonable length of time.
Throughout this process, customer service responses were polite but ineffective, repeated apologies, lacked ownership, showed no urgency, and provided no practical resolution. At no point did daals treat this as a priority, despite the fault being reported immediately after delivery.
This experience has been stressful, time-consuming, and wholly unfair. I would not recommend daals, particularly for large upholstered items, unless you are prepared for lengthy delays and escalation if anything goes wrong.”
“Literally the worst company you can imagine! Absolutely avoid it! They sent me a faulty shoe cabinet with a drawer that doesn’t close and with clear patchwork. They won’t even admit their fault let alone do anything about it. It’s a complete scam as they have no real customer service if you have an issue which you will!”
“Very disappointed and angry with the poor quality of the sofa from Daals. The sofa lost its shape within just a few months and is made from very cheap materials. The seat cushions are filled with cheap, hard foam, which developed permanent dents and made the sofa extremely uncomfortable and look bad . The velvet fabric is only on one side of the seat, so it can’t even be turned or rotated.
The company refused to accept a return for a refund and only agreed—after weeks of stress and arguments—to replace the seat cushions. This has been the worst purchase I’ve made and a complete waste of money. There is no confidence that if the sofa becomes faulty again, it will be refunded or properly replaced. I would not recommend Daals to anyone.”
“Do NOT use this company. Buy from anyone else. Really poor customer service. I ordered 8 chairs. 7 were fine but one had faulty fabric and they refused to replace, snd going against their terms and conditions and returns policy are asking me to buy extra products to sort the material! Totally against consumers rights snd ruined my Christmas as only have 7
New chairs and have 8 coming. Emails ho backwards and forwards and they do not consider the customer at any point. They don’t answer specific concerns or respect consumer rights. Buy from anywhere else other than this company!”
“Ordered a sofa with a delivery date of 2nd Dec. We took the day off work and it didn’t arrive. We were then told it would arrive the following day and it didn’t arrive. 2 weeks later it still hasn’t arrived. Customer services have no idea when it will be delivered. Have sadly had to request refund. Terrible way to operate as a business. I would avoid buying anything from this company”
