“Very poor service - received generic replies. Asked to speak to someone in management - told they couldn't connect me - they couldn't give me a telephone number. Asked me to send videos of problem ( sticking drawers) - sent over 20 emails over 10 weeks. Eventually had to get a joiner to fix. Wouldn't use them again. BEWARE Will McKinnon”
“I would rate my experience with zero stars. I'm astonished by the number of positive reviews and question their authenticity. I purchased a wardrobe, a desk, and a chest of drawers. The quality is inferior to what I anticipated, and the assembly wasn't straightforward.
The main issue was a damaged door on the wardrobe which I have been trying to resolve for months. The aftercare is awful; I'm jumping through hoops to receive two replacement doors that don't fit and am still here with a broken wardrobe.
Very disappointed and I'd say there are a lot of furniture shops out there, avoid this one!”
“⭐ 1 Star – Extremely disappointing customer service and a damaged bed after only 5 months
I am extremely disappointed with both the quality of the bed and, more importantly, the way daals have handled my complaint.
I have had the bed for only five months, and a component of the bed is rubbing directly against the fabric during normal use. This has caused visible damage to the upholstery.
I contacted daals expecting this to be investigated and resolved. Instead, I have spent multiple emails going around in circles.
Their response is that the contact and movement of the component is “normal” when the bed is in use. However, despite repeatedly asking, they have still failed to explain what this component is actually for, whether it is supposed to contact the fabric, or why it is acceptable for a component of the bed to rub against and damage its own upholstery after just five months.
Instead, I have repeatedly been given generic advice about tightening screws, lubricating fixings and checking the slats. This completely misses the point of my complaint.
I have provided photographs and video clearly showing the component rubbing against and damaging the fabric, yet rather than offering a meaningful solution, the issue has simply been dismissed as normal use.
The most frustrating part is that I am not even getting answers to the questions I am actually asking. I am being given the same generic response repeatedly, which makes the entire complaints process feel completely pointless.
A bed that is only five months old should not be causing damage to its own upholstery through normal use, and I certainly would not expect to have to fight this hard to get a company to properly address the issue.
Very poor after-sales service and extremely disappointing customer service. I would think very carefully before purchasing from daals.
I would have given 0 stars if it would allow it.”
“Very poor customer service generic replies. Purchased a console table, wrong size runners were sent, weeks later they arrived, tried again to assemble but there were missing drill holes which made assembly impossible. They required photos and videos, which I sent, I requested a refund… but firstly I must dismantle and repackage, at my expense… absolutely would never recommend this company… it has caused such stress”
“Really disappointed with my experience with Daals. I ordered a brand-new dining table for £545, but unfortunately it arrived damaged with multiple chips and dents.”
“Your “shipment and delivery time” is a total joke. You skew your reviews on your site to the point that it should be illegal. I will make sure every designer and person I know is very aware that you explicitly cannot be trusted!!!!”
“I am currently having a nightmare with daals, they are refusing to acknowledge a return so therefore will not issue a refund just short of £1,800. Despite photographic evidence of the two sofas in their original packaging outside their return depot. In addition, the sofas are not fit for purpose but I still had to arrange a courier for the return to their Coventry depot at my expense. Make it make sense, arrrgh!!!”
“Quality of the furniture is appalling, as is the customer service. Bought a shoe cupboard, first one arrived with a damaged part, they then replaced that part with another damaged part. They then sent us an entire new unit which was even more damaged than the first. Their customer service team requested an extreme level of evidence of the damage ranging from multiple photos to full videos. We were asked to disassemble and reassemble the unit multiple times. It cost us a fortune in time but they refused to provide any compensation. Avoid avoid avoid.”
“I never received the item as they stated that they could not deliver it to my door because I’m on the second floor of an apartment building. I was never notified that they would not be bringing it to my door. Now they are keeping the item and attempting to charge me a 25% restocking fee, which is absolutely absurd and unacceptable.”
“DO NOT ORDER FROM THEM!! They scam you into missed delivery fee.
We have ordered a bookcase which was supposed to be delivered by the 1st September. We haven't received any other communications besides that nor any option to track (the website does not work).
They suddenly showed up in the middle of the week on the 24th August while we were at work, completely unaware we would receive our delivery on that day. As we have a video doorbell we told the delivery driver to bring it to our 24 hours concierge. We told him where it is and he still did not even attempt to deliver it.
After this we received a 30 GBP missed delivery fee and after calling multiple times they still don't accept to remove this.
Completely disgusting and unfair behaviour.”
“1 star
Very disappointing experience with Daals.
I received a blade in my dining table package! Luckily my toddler wasn’t nearby!!
I originally purchased a dining table from Daals which turned out to be faulty. I raised the issue with them and had a dispute regarding the faulty item, as any customer would reasonably expect to be able to do when goods arrive defective.
I have now placed a completely separate order with Daals, only to receive an email from their Aftersales Manager informing me that the new order has been cancelled because a dispute was previously raised regarding my last order.
I find this incredibly disappointing. I have effectively been penalised for raising a legitimate complaint about faulty goods. Their email specifically states that the cancellation was a decision made by Upper Management and that it cannot be overridden.
I have asked Daals to explain the basis for refusing my new order and whether they are now refusing to accept any future orders from me simply because I previously disputed a faulty product.
The way this has been handled has completely changed my opinion of the company. If a customer receives faulty goods, they should be able to raise the issue and exercise their consumer rights without being treated differently as a result.
I would strongly advise potential customers to consider how disputes and faulty products are handled before ordering from Daals.”
“I am extremely disappointed with my experience with daals. I purchased a sideboard advertised and sold as a new item for my new clinic, but what arrived showed clear signs of previous use and did not include the assembly instructions.
I had already paid someone to assemble it before discovering the full extent of the problem. Instead of resolving the situation promptly, daals initially arranged a lengthy exchange process involving a quality inspection, without providing a clear delivery date. I eventually requested cancellation and a full refund, but I was then informed that collection could take up to 10 working days and that my refund would only be processed after the item had been collected.
This has caused significant inconvenience, additional expense and delays to the opening of my clinic, as I have nowhere suitable to store essential business items. I should never have received an item showing signs of use when I paid for a new product.
The communication has been slow, with different representatives providing repeated generic responses instead of a practical and urgent solution. Based on my experience, I cannot recommend this company.”
“I ordered the Jardin garden sofa with firepit table and cover from Daals and paid for the express shipping. I was told that this would be delivered by 27th July. Yesterday I received a missed call and then an email to say that my item will be delivered on Monday 27th and can I confirm that I will be home to take delivery. I replied confirming that I would be. I then received a further email from someone else confirming receipt of my email and asking me to leave a review on trust pilot, specifically naming Sid, who had advised me that my furniture would be delivered on Monday. I thought this was a bit strange as I've never been asked to leave a positive review for a company just because they managed to let me know my item was going to be delivered!
Around 2 hours later, I received a further email stating that they have now realised that the item isn't in stock and they have no idea when it is likely to come back into stock. I find it astonishing that Daals were happy to take the almost £3000 from me but didn't think to check if the item i was buying was actually in stock! I was asked to respond to their email advising whether there was an alternative product I wished to order instead.
I called Daals and they said that they would try to find out when it would be back in stock and would call me back before they closed. I waited and then called them at 1645, knowing that they close at 1700. I was told that they have no idea when it will be back in stock and they asked if I wanted to wait or pick an alternative. I was considering picking an alternative, however, after reading so many negative reviews I decided to cancel the order. I called Daals this morning to inform them and they have cancelled my order. However, I now need to wait up to 14 business days for my money to be refunded which means I cannot purchase any alternative furniture in the meantime.
After reading so many negative reviews and having my order cancelled at the last minute due to it not being in stock, I would not buy from Daals again. I also urge buyers to read all reviews prior to making a purchase as there are quite a few horror stories!!!”
“AVOID AT ALL COSTS.
Garden furniture arrived with a defect. Contacted them immediately and followed up with Pictures and viseos. Have been told that it is my responsibility to re pack the faulty item which is against my consumer rights. The customer service team have been deliberate and obstructive to make the return of this bulky item as difficult as possible.
Still waiting for my replacement, they refuse to refund unless i repack the entire 8 setaer set at my own expense.
Trading standards have confirmed this is against my sonsumer rights.
Ive also contacted the COO of DAALS ILYASH DEDAT via email who hasnt acknowledged or responded”
“Bought a parasol and base at the end of last summer, didn't use until this year. Cheap products, v light weight metal that bent immediately, not fit for purpose. Daals said it was "wear and tear" and refused to replace any elements of the order. We will now have to buy brand new one elsewhere. Will not buy from them again.”
“DAALS CHANGED THEIR WEBSITE AFTER MY COMPLAINT AND REFUSED TO HONOUR THEIR OWN RETURNS POLICY
I bought this garden set in good faith using the Daals mobile website. Crucially, the mobile listing was missing photographs of the back of the chairs. Had I seen them, I would not have purchased the set — the chair frames are completely unusable without the cushions, which only becomes obvious when you see the back.
When I received the set and realised this, I contacted Daals immediately. I have video evidence showing the rear photograph was absent from the mobile listing at the time of my purchase. Shortly after I raised my complaint, the mobile listing was quietly updated to include that photograph.
Despite submitting this video evidence twice, I later discovered it had never been downloaded or viewed before Daals responded to my complaint. A member of their team who did view it acknowledged the photo was missing — directly contradicting the position later taken by their Aftersales Manager, who insisted the listing was always accurate.
Daals then ignored their own returns policy, which explicitly covers items “not as described,” and instead told me I was not entitled to a free return as the item was “not faulty.” Returning a full garden set is extremely costly due to the size and weight, making this resolution completely unreasonable.
To add to this, the cushions are described as reversible — but in reality, reversing them leaves a washing label sticking out on the outside, meaning you would need to remove the label entirely. They cannot be machine washed, only wiped down.
I ordered on 17th May as a birthday gift, expected delivery before 2nd June. It arrived late on 4th June and has been sitting in my hallway ever since — still largely unwrapped, as I only opened one chair.
I have now had no choice but to raise a chargeback with my bank and report this to Trading Standards via Citizens Advice. A deeply disappointing experience from start to finish.”
“I ordered and paid for a chair with full price delivery, they canceled my order on the day it was guaranteed to arrive. We didn't have any warning nor were we told why. Just canceled due to logistics and a refund in 2 weeks. Unforgivable.”
“"I wish I could give zero stars. I ordered a mirror from DAALS on May 31st with delivery set for June 19th. First, they texted me that the delivery was all good for Wednesday and that if there were issues, I should call before 2:45 p.m. No issues, so I didn’t call. My son stayed home to receive it. Then on the delivery day, they suddenly claim I needed to confirm via a separate email (which I never saw), and now my mirror’s lost in some dodgy Scottish transport company with one-star reviews. I’ve been waiting three days for an update—DAALS chased them Wednesday, now it’s Friday, and still nothing. I chased them again today—still no update. Honestly, the worst company I’ve ever dealt with, and their customer service is shockingly bad. Currently, I’ve spent £160 on a mirror, and I still have no clue when it’ll turn up, with no estimated delivery in sight."”
“xtremely Disappointing Customer Service and Quality
I purchased a garden furniture set from Daals for £1,599.99 and have been extremely disappointed with both the quality of the product and the way my complaint has been handled.
The furniture was delivered towards the end of summer. As we went on holiday shortly afterwards and had no immediate use for it, we did not fully unpack and assemble the set until the following season. Upon opening it, we discovered that two of the stools were badly buckled and clearly damaged. This was not the result of use; they arrived in that condition.
In addition, after using the table only once in normal outdoor conditions, it developed stains from cold drinks. This is advertised as outdoor furniture, so it is reasonable to expect it to withstand everyday use without being permanently marked. I was surprised to be told that the damage was effectively being attributed to use, as if garden furniture should require special precautions such as coasters simply to hold a cold drink.
What has been most frustrating is Daals' refusal to properly acknowledge the issues. Rather than addressing the fact that some items were delivered damaged, they have relied on the time elapsed since delivery to reject the claim. The outcome feels dismissive and unfair, particularly given the nature of the defects and the circumstances surrounding the delayed unpacking.
For a premium-priced furniture set, I expected far better quality and significantly better after-sales support. Unfortunately, my experience has left me with little confidence in either the durability of the products or Daals' commitment to customer satisfaction.
Would not recommend.”
“Of course — I’d change that line to:
I ordered furniture from Daals on **26 April**, and nearly two months later it still has not arrived.
Or, in the full review:
I strongly recommend avoiding Daals based on my experience.
I ordered furniture from Daals on **26 April**, and nearly two months later it still has not arrived. I was told it had “got lost in the post,” and then had to spend days going back and forth over email trying to get a resolution.
A month after ordering, on **27 May**, I was told they were arranging a replacement. It is now **11 June**, and I still have not received the item or any clear proof that a replacement was actually sent. Throughout the process, the blame was repeatedly placed on DPD, but DPD delivers many of my parcels and I have never had an issue like this before.
What made the situation worse was the way the communication felt dismissive and distracting, rather than genuinely focused on resolving the problem. As a first-time customer, I found the whole experience extremely disappointing and stressful.
After checking other review websites, I realised that similar complaints appear to have been made by other customers too, which made me even more concerned.
I have now contacted my bank to try to recover my money, as I no longer want to continue going back and forth with the company. Based on this experience, I would not order from Daals again.”
