I ordered a table from Daals which arrived faulty. What followed was weeks of stress, chasing, and evasive responses. The delivery process is ridiculous . They give you very little notice of when they’ll deliver, and you can’t change the date. If you’re unavailable, tough luck. It took repeated emails to arrange a collection of the faulty table. They failed to inform me of the collection date - I only found out from a DHL text a few hours before the purported collection. I then had to rush home from work and stay in all evening, only for nobody to turn up. The next day I asked Daals to tell me when collection would take place. Again, no help from customer service on timing. Luckily DHL showed up that afternoon. Here’s the hypocrisy: Daals charge customers £60 for a missed delivery, but when they miss a collection for which you only received a few hours notice? No apology, no compensation, no ownership of their mistake. I was told my refund request was “sent to accounts,” but was also warned this could take 14 working days to process. This is outrageous for a large retailer - they take your money instantly but drag their feet returning it. I’ve repeatedly asked for the issues I experienced to be escalated to management. This was ignored. Nobody confirms this. Nobody takes responsibility. Every response feels deliberately obtuse, designed to frustrate rather than resolve. Looking at reviews, it’s clear I’m not alone. Many customers describe the same pattern of faulty goods, ignored messages, and endless delays. This is more than bad luck, it’s a systemic issue. This has been incredibly stressful and time‑consuming. I ordered a table, not weeks of back‑and‑forth emails and uncertainty about whether I’ll ever see my refund. If you value your time, money, or sanity, avoid Daals.