If something goes wrong be prepared for utterly useless decision making from customer services. I had one of two items on an order delivered. The order was for an outdoor large chair/ daybed and a cover. Chair delivered, box was fairly battered so my initial concern was over damages and took photos. Only later did I realise the cover was missing. On calling customer services it seems they are not allowed to make sensible decisions themselves. The 'proof' of delivery photo showed the cover on the box but it was clearly not taken at the point of delivery. The box was delivered onto a brick pathway. The photo showing tarmac or a dark grey floor and pallet truck forks - they did not use a pallet truck on delivery out of the van. Hence the damage to the box. Have been promised phone calls back from managers, but they hide behind their front line staff making them take the brunt of customer unhappiness at their awful decision making. I did sign for the delivery - but there was no delivery information visible - number of boxes / items or even an option to mark as damaged. No timestamps for the photo or actual proof of delivery has been offered