I ordered the Manresa Rope 5-Seater Sofa Set in Taupe and Beige. The order process was smooth, and the delivery even arrived a day early with a helpful call confirming the time. Unfortunately, the problems began on delivery day. The 3-seater sofa had a large dent on the arm, and the table was scratched all over. I raised a return request immediately and provided multiple photos of the damage (even before unpacking). Despite this, the team repeatedly asked for more evidence of the box and damage. Since then, I’ve been trying to return the faulty items, but the process has been frustrating. The team insists on the items being repackaged before collection, but because of health and safety, they won’t be able to remove the items from my garden, meaning I have to leave them outside on a public road. They refuse to confirm a collection date without the items being packaged first, but I can’t package them properly without knowing when collection will happen. After two weeks of back-and-forth, the situation remains unresolved. This seems like a poorly handled returns process that unnecessarily complicates what should be straightforward. My suggestion would be simple: confirm the collection date, and I’ll package the items on that day and provide evidence accordingly. It’s disappointing that common sense and clear communication could prevent negative reviews like this one. I am hopeful to come to a resolution soon.