“I ordered a garden furniture cover costing £90 to cover the furniture that cost me £1k the cover completely disintegrated they agreed that the product was faulty and would exchange I had to send photos of item packaged explained that I would do this once I could uncover furniture once warmer weather arrived now they won’t exchange and a lady called dimple was rude and told me to take it to small claims court. Won’t let me speak to a manager. Don’t order from them their customer service is appalling they are rude and unhelpful.”
“🚨 Terrible Experience with DAALS🚨
I’m beyond frustrated with the absolutely appalling service I’ve received from Daals. I purchased a bed that arrived with missing parts and poor quality. Despite my immediate communication about these issues, their customer service has been nothing short of a nightmare.
After weeks of back-and-forth, they’ve refused to issue a refund, claiming that modifications I had to make due to the missing parts invalidate any assistance. To add insult to injury, they’ve dragged this out so long that they’re now saying it’s outside their 30-day return period – which only happened because of their delays!
This is the worst experience I’ve ever had with a company. I’ve dealt with many lovely, responsive businesses, but this one is shockingly bad. I’ve been left out of pocket with a defective product and no resolution in sight.
If you’re considering buying from Daals, think twice! I wouldn’t wish this experience on anyone. 😡”
“Do not purchase on this website, the quality, delivery and customer service are disastrous.
My customer experience has been very draining. Daals fails to meet customer's needs and expectations in terms of service quality and overall customer experience causing further inconvenience.
Wrong items being sent, replacement and refunds take ages and product quality is extremely poor. The customer service is totally inflexible and does not accommodate to clients' needs.”
“Can’t give zero stars. Ordered my items 3 weeks ago. Items were meant to be and told several times before the 25th July. ( if I go to website now to order it say delivery in a week so u due influence to purchase) on the 18th it said items were eith my Scottish courier. No tracking no contact. On the 23rd I contacted and was told items were given to Scotland on the 22nd on the 24th I said if I hadn’t received order by the 25th as last date given by daals then I’d be looking for refund and contacting bank, on the 25th I was emailed saying items will be delivered today. Still no tracking no evidence. No items came. I called and was told items had only been given to Scotland on the 24th! So a few lies by this point, do as explained I said items have failed to be delivered or evidence of any kind and so I do not want order and our contract has been breached. They have charged me £75 for cancelling the order!!! Despite my only reason for wanting refund is because I’ve never received. I have not cancelled order! I did not receive it on any day they said it would come. Do not go near this company. Absolute nonsense and customer service just make it up to fulfill the enquiry”
“Ordered my bed frame July 12 and it’s the 24th with no delivery updates. Still don’t have our order. Most companies have a CS number but it’s just an AI chat box and an email for 48hr response. I’m livid. We paid almost $1000 for our bed frame for our moving date July 21 and still no shipping date. Appalled. Will report to BBB. DO NOT SHOP WITH HIGH EXPECTATIONS OF GREAT CUSTOMER SERVICE.”
“They require you to email them a picture of your drivers license to confirm that you are the owner of your credit card, and then they will still proceed with canceling your order and not refunding your money that they were so eager to take out of your account when you placed the order”
“Do not order from this company
An absolutely terrible experience with Daals. I needed to return the item, and I have been told I need to fund and source a courier myself!! It's costing me nearly £400 just to return a product.
Secondly, the delivery men would only leave the boxes in my hallway, leaving me to carry them up two flights of stairs myself. Then had the gall to ask me to leave them a review!
Terrible customer service, and the quality of the item wasn't good. Avoid at all costs!”
“We bought 2 nightstands and a closet that has a rattan look. After assembly, we found the closet flimsy and weak, especially the cheaply made drawer. The material on the finish is cheap-looking as well. This was a big mistake on our part.”
“Terrible experience with Daal’s customer service. I purchased a £320 mirror with an estimated delivery time of two weeks. I received a text at 2:30 PM during my workday, while I was in meetings and unable to check my phone, informing me that the delivery was scheduled for the following day. The message provided no specific delivery time and stated I needed to call before 4 PM to reschedule if necessary. I called at 4:30 PM, as soon as I saw the message, to request a different delivery day when I would be home.
The customer service representative was extremely rude and informed me that I would be charged £30 for missing the delivery and that there was nothing I could do about it. The reason he gave was for ‘petrol costs’. This system is a complete scam; bought a luxury item to be given 1.5 hours notice to accept delivery to then be charged. Then wouldn’t confirm when the second delivery attempt will be made Avoid at all costs.”
“Cheaply made product that showed up damaged and they refused to replace! They made me video myself trying to fix their crappy product and then tried to give me $60 to go away. I spent over $400 on this crappy velvet chair with a huge tear in it. After a week of dealing with their customer service, still no offer to fix it. It’s cheaply made - stay away!”
“I ordered in bulk from Daals but the return process is outrageous. They would outrightly refuse to refund with random reasons. If you order from them just pray that its exactly what you want, else its equivalent to money stolen from you.”
“Same issue as others. Defective product. Very quick to take your money, not so quick to rectify the issue. Up to 10 days to review and then a further 10 days to refund.”
“Oh my god, I just got ripped off. I purchase two end tables and the parts that came with the table were wrong and unable to put together the product. There is no way of contacting this company, only form of communication is by Chat or email. They said that they would get back with me in 24 hours. Thank god I didn't order anything else and will report them to the Better Business Bureau if they don't resolve this. What a disappointment.”
“Poorly finished chest of drawers. After several emails and photographs they offered me £35 discount, when I said not sufficient they advised it was the finish and withdrew the discount - never heard of this before! Rough wood underneath and not painted properly.
I decided, after reading reviews of people who returned things not worth the hassle and stress to try and return.
I didn't like their attitude. I wouldn't use them again.”
“I would like to say from start to finish the service was perfect. I ordered two counter stools to see what they were like. They were lovely so ordered another six. Delivery was spot on and very quick. Love this company”
“Every aspect of my experience with Daals has been incredibly stressful:
Delivery: Daals claim to give you 24 hours notice of delivery. What they actually do is send you a text in the middle of the day before they are planning to send you your order giving you 1.5 hours to cancel in the middle of the working day and threaten you with charging for delivery if you're not in. I called them as soon as I was able to within the working day - an hour and 20 minutes after they text - as I had a long-standing hospital appointment and wouldn't be in. They said it was too late (they'd given me less that two hours to reschedule ) and that I would be charged if I wasn't in. We ended up having to have family members rearrange their plans to sit in our house to accept delivery so we could attend our hospital appointment because of how unreasonably inflexible Daals were.
Returns: We ordered what we thought was some new dark wood furniture for our living room - when it arrived and we opened the box, it was cheap MDF wood with a dark wood plastic lacquer that was scratched and poorly glued together. We requested a refund on the basis that the items were defective. What ensued was a week of backwarding and forwarding from an array of different customer service representatives, none of whom would confirm that we could return the defective goods or would book a collection for us. We called repeatedly and not a single person would give us a straightforward answer about their returns process. At least five different customer representatives asked me to send photos, which I did, and then claimed they couldn't view them when, in their reply to me, forwarded back to me all the photos that I'd sent them in my previous email which they claimed they couldn't see! I had another Daals' employee email me with a product spec and asked me to unpack all the boxes again and specify - using their coding system - exactly which parts of each product were defective, in spite of another Daals' employee (eventually) confirming that the photos I'd sent were sufficient.
It took a whole week for someone to confirm that our defective items would be collected and gave us a ten day window for collection - which they failed to meet. Three weeks later and we are still awaiting collection - we have emailed and called Daals almost daily requesting our money back and at every turn their responses have been deliberately obstructive and intentionally designed to prevent us exercising our legal rights to return faulty goods. Today, my husband asked to speak to a manager and requested a copy of the recording of the call - the Daals' adviser put him on hold for 35 minutes before coming back on to say that there was no manager he could talk to. When my husband said that he was happy to wait, the Daals' representative said that she was terminating the call and hung up on him!!
I honestly cannot stress enough that you should NEVER order from these crooks. Their products are low quality and their customer service is corrupt and unlawful. Their behaviour has caused us a month of totally unnecessary stress and we are still no closer in getting our £500 back from them, in spite of our best efforts and willingness to return the goods to them.
They also seem to be operating illegally on Trustpilot as they are currently trading under daals.co.uk and daals.com - please do yourself a favour and read the customer experiences on the daals.com Trustpilot profile from UK customers, you will see a pattern of treatment of customers that reads exactly like what I've described above.
I really hope this review spares someone else having to go through what we have experienced.”
“I wish I had taken the time to read some of the reviews here before making an order with this company. We ordered a sofa in October 2023 which arrived faulty (the back on one side collapses and does not click with the other being a sofa bed) plus the sofa is ROCK hard to sit on. Firstly the delivery company left it in my hallway and refused to bring it in any further leaving me no choice but to hire a handyman to lift it with me as it was too heavy. The sofa arrived tightly packaged so we had to cut the box open in order to unpack. Once assembled and realising the faults I contacted Daals (within the 14 day requirement to return) I had an email back requesting I return the sofa which has to be in its original packaging however - the original box was no longer useable. I emailed back to ask for another way to box/wrap the item and never heard back. I continued calling the company and no response. The sofa remains currently boxed and packaged waiting for collection however Daals are now saying because it’s outside of the 14 days return period they can only exchange the item?! So because they don’t respond that is somehow my fault?? Months later and I am still back and forth having to explain the situation to several different advisors as my complaint is passed around. Stay away from this company it is not worth it!!!!!!! AVOID AVOID AVOID!!”
“Literally the WORST experience I have ever had with a company.
I bought a TV Stand and wanted to cancel it the next day and they said it was too late, even though it wasn't in route for delivery, there were no shipping updates at all.
Not to mention they do not help pay for your return so to return a TV stand it's about $200- $400 which is outrageous and more than I spent to buy it. The worst customer service, it took 3 business days to get the return address.
I also live within 20 miles of the warehouse location where the item needs to be sent too, I asked if I could drive and drop it off so I could save the $200-$400 shipping fee and they told me they would not allow that.
NEVER EVER EVER BUY FROM HERE UNLESS YOU KNOW FOR A FACT YOU WILL NOT NEED TO RETURN.”
“Misleading delivery information with hidden charges that are not clear upon purchase nor any emails that followed.
I received a text at 5pm advising that my delivery was due the following day. This was unexpected due to the timeframe initially outlined to me. I immediately contacted customer service and advised that I wouldn’t be home to take delivery and could I possibly rearrange. Pamela stated that it was not possible to change, despite my contact being within 5 minutes of the text message I had received. I stated as it was a bulk item I couldn’t leave it outside and a neighbour couldn’t take it. I was advised that I would be charge £30 as this would now be classed as a missed delivery. I stated that it wasn’t missed as I was notifying the day before so that the slot can be reallocated. Pamela advised me that she would tell the drivers to not attempt delivery however I will be charge £30 regardless.
At no point within the transaction is it outlined that you’ll be charged £30 when requesting a redelivery with prior warning. What sort of company states that they can advise the delivery drivers to not attend but still charge £30?! It’s not a missed delivery if the journey isn’t made!
After reviewing the terms and conditions which are not outlined on the initial delivery page online, it states that £30 can be charged if:
• a) If we are provided with incorrect or incomplete delivery information
• b) No one over the age of 16 is available at the delivery address to receive the order
• c) We are unable to gain safe access to the delivery address
• d) Delivery is refused
The above does not state a charge for amendment of delivery the day prior. I have raised this with Trading Standards as I believe it is the intention to mislead the consumer.
The worst customer service and the worst delivery which provides you NO OPTIONS other than accept the date or be charged.
Choose an alternative supplier that actually values your custom such as DUSK etc.”
