“Ordered 2 bed side tables, which arrived of very poor quality. The handle had air bubbles on it. Clearly a manufacturing error. The other chest of drawers had a few defects. It’s been taking over a week to resolve this with the customer service, still pending resolution.
Since I wanted to have matching furniture, I placed another order hoping that it was just one off but unfortunately not.
The chest of drawers came with 3 damaged fronts, which means that I now need to pause and wait for the new parts being dispatched.
will be returning the second item, which after the whole experience I don’t even want to open, but I was now told that I need return it and paid for the return myself! This is understandable but not after the experience I have gone through and the reason why I want this to be returned.
Very lengthy process, emails back and forth, taking lots of my time to resolve and packed furniture not even cheap. Not for me”
“Bar stools I ordered look a completely different colour of green than shown on the website so trying to return straight away. Very complicated returns process, asking me to send pictures of the chairs which is irrelevant, just want to return these chairs and get a refund ASAP please.
Alan from their customer service team also arguing with me over instagram direct message saying in his opinion the chairs look the same as the website, this is completely incorrect and awful customer service from this company. I have had to call up AGAIN today asking for an update on the returns process but they’re still “reviewing photos””
“The side board with rattan doors is beautiful if you like cardboard covered in wallpaper. I accidentally ordered two and less than 10 minutes later cancelled the second. Of course I didn’t contact them in time and I now have 2 sideboards. And who knows what return shipping will cost and if I’ll ever see my refund. Not hopeful. Why didn’t I look up their reviews first? 😭”
“awful customer service that has you running around in circles, won't accept blatant evidence of a manufacturing fault, they'll have you taking multiple videos and photos of the same exact same thing. cheaply made bed that isn't worth the money and broke after less than a year. you can literally see the wood chippings in the pic from where the bed is digging into my floors and bulging out of the bed frame”
“Terrible customer service experience from start to finish. I received a mirror for Christmas. It turned up and was damaged and scratched. I emailed twice to discuss the returns process and both were ignored. I called in and was told I couldn't talk to them and they hadn't received my email. They then told me other customer's products looked similar to mine and that's how the mirror is even though it looks completely different in the product photos. I was also told that as damage wasn't reported in 30 days from delivery so they wouldn't receive the return. I received the time as a Christmas gift so couldn't report it any earlier. Zero empathy, compassion, flexibility or friendliness. I will never order from them again.”
“Poor product, doesn't fit correctly and customer service making me jump through endless hoops to prevent any return or compensation and after sending rounds of emails, photos and videos are now passing blame onto me. I've made multiple flat pack products over the years and never had this issue. Do not use.”
“Terrible company substandard product and terrible customer service they make it as difficult as possible to return product and the customer service is terrible.
## DO NOT BUY ANYTHING FROM THIS COMPANY ##”
“Was given at time slot of 0700-1000 for delivery. Driver called the day before to say he would arrive at 0715. I awake at 0630 to 7 missed calls, a text, a voicemail and a guy banging my door down. The worst of it is Daals text me at 0356 to say my delivery slot was now 0515-0815. Anyone out there wanting their chair delivered at 5am then this is the company for you xox”
“Be extremely careful when giving your money to this bunch of crooks. They have a very good user friendly website - and their prices are keen, however their aftersales customer service is absolutely appalling. We have received a damaged dining table, and after several robotic/scripted emails over a number of weeks - we still have no resolution. I will be filing a petition to wind up to the courts, as I believe that this company is insolvent and unable to fulfil my reasonable request. Their director's should be ashamed to be running such a corrupt organisation. Here are the details of the crooks that you are dealing with - https://find-and-update.company-information.service.gov.uk/company/08571780”
“The worst quality product (Jeanne Chair)
OMG - I received my order for the Jeanne chair and my god, this chair looks like it been smashed together with a blunt hammer, DO NOT PURCHASE THIS PRODUCT the routing for the rattan is all over the place. i wish i could upload pictures of how bad this product is.
And now comes the part about trying to return the product even though 1 item is damaged and the rest are worthy of firewood, they refuse to accept that the product is at fault and will continually try to push back with a load of old BS about the quality team and ask you for pictures of every item unboxed and assembled/unassembled, hanging from the moon with an orange stuck on top is what I'm waiting for next.
DO NOT BUY ANYTHING FROM THIS PLACE, THEY WILL NOT TAKE IT BACK WITHOUT YOU SPENDING DAYS PULLING YOUR HAIR OUT!
I've already sent 3 emails and phones twice, still nothing from Daals to come and collect.
Also Daals flagged my comments as illegal for spoe reason which is even more of a joke from trustpilot, you should be ashamed of being a review site if you can't comment what you experience!
Update from thr worst customer service experience I have ever encountered - I chose to return the chairs myself to avoid any blame that the chairs were returned damaged and took many photos of unopened boxes at the warehouse, they said they would process 1 payment for the damaged chair on that day which I would receive payment in 14 days and check the other 3 chairs within 7 days.
What a surprise, they sent me an email on the 27th saying they are going to process the payment for the 1 chair again and I will recieve payment in 14 days again, so they screwed that up, and I still haven’t heard about the other chairs 13 days later.”
“We ordered a cabinet/closet from Daals. Getting through to customer service was quite an ordeal in initially getting our complete order. My husband a retired engineer used the all the right tools to assemble this piece. When we went to stand the unit upright, it collapsed. The material used for this $619.00 purchase is less than standard. In fact it is flimsy.”
“I ordered a bed from daals when it was in stock, I paid for it and waited for my bed to be delivered. Few days after the delivery date I didn’t receive any messages from Daals so I contacted costumer service. I was told the bed is no longer in stock and will be delivered in January. Without any apology whatsoever. They told me they are gonna get back to me, nothing happened.
I had to contact costumer service again and beg them to tell me what’s happening. I was told the bed is in the warehouse ready to ship and I will get shipping details soon. I was happy so I waited for a week, nothing happened, no communication from them again.
I messaged Costumer service ONCE AGAIN and I was told the bed was never in a warehouse and it will be delivered in January…
I decided to cancel my order and I thought that’s the end lf it.
Unfortunately 5 days after I cancelled the order, nothing happened so I had to contact them on my own once again to be told the order wasn’t fully cancelled.
To this day I am waiting for my refund…
At this point, I just want to be done with this company, have my money back and forget about this whole experience.
Please, if you like yourself don’t order anything if you want to have peaceful life.
Worst communication, no apology, nothing.”
“Spent almost £500 for the worst delivery of my life!
Besides my signature being forged by the Daals driver, it was one of the worst deliveries I've ever had. I've purchased big items from major retailers and smaller boutiques all over the UK, every one of them made their delivery procedures clear and concise. Except for Daals. Had I known that your drivers do not deliver to flats or take it up, I would never have ordered. From the time of looking at your product, to completing the sale, this was not made clear at any point. If I have to hunt down your website to inform myself of basic delivery information (that other companies have no issue sharing), you've done a poor job of explaining your policies.
All these fantastic reviews you see? Daals offers a £500 voucher every 3 months to individuals who write in reviews, specifically stating they can use it for marketing... obviously it's going to be positive. I'd take it with a grain of salt.”
“I have just had quite frankly the most shocking customer service experience of my life.
We bought and paid for an outdoor furniture set in the summer costing £1500 - no complaints there. We decided to purchase the cover for this set to protect it through the winter months at an additional cost of £90 - we've left this packaged up as we've had no need to cover the furniture until the colder months have set in and we are no longer sitting outside.
Well, I opened the package to find the main cover I paid for completely missing. Only the table cover included. I rang honestly expecting this to be a simple case to resolve and for the missing part to be replaced, only to be told there is nothing they will do as we didn't open the package to inspect it within 7 days of it arriving.
I am in total shock that a company would send out an incomplete product and take no responsibility for this and then refuse to replace a missing part of a product after a customer has spent so much money with you this year.
It's left an incredibly bad feeling with me - and to be honest I completely regret giving any of our hard earned money to this company at all and wish we had gone elsewhere for our garden furniture.
2 members of staff have been completely unhelpful and robotic - repeating that their terms and conditions state any missing parts need to be reported within 7 days, but taking no human approach to the fact that there is good reason we kept the package closed until we needed it this winter and should have been able to have trust in the company that they would send us the product we had paid for in good faith.
I absolutely will NEVER be ordering from here again and really think as a company you need to get a bit more human in your approach to dealing with genuine issues (which are actually at the companies fault in the first place as if you had delivered the full product we paid for there would be no need for any of this).”
“I received a chair from Daals. I assembled it and then removed the protecting wrapping (otherwise the chair could have been damaged during assembly). I then discovered that the back of the char was split. I sent an email, including photos and received the following reply:
Thank you for your email. Please accept my apologies for the inconvenience. As per our Terms and Conditions and instructions manual, we advise to check the parts before assemble and report immediately. Sadly, because the item has been fully assembled, we are unable to assist you further.
It is incredible that they would take ZERO responsibility for selling to me a defective item.”
“Awful company and I want to warn others publicly to avoid this website like a dose of the clap. Customer service is not even a consideration. No product after 2 months of waiting or any sign or it coming . Now fighting for a refund... let's see how long that takes. Luckily I paid with PayPal thank goodness”
“STAY AWAY from this company took my money for ordered items and charged me extra money for 7 day guarantee delivery and not delivered. Never given a delivery date and fobbed off constantly by staff saying it’s with planning team for delivery. American staff answering calls and no action taken. I will put this comment on all social media and LinkedIn for all to see the awful service from this company Julie Dillon”
“Ordered a dining table. We put the table together and it was extremely unsteady. Any slight weight applied to the edge of the table it would tilt completely and if not supported it would fall. Even pressure applied with elbows the table would tilt! Dangerous with 2 small kids running around.
Sent video showing how unsteady and flimsy the table was! And the response received was that the table is not designed to be leant on!!!! And that apparently any table would lean the-same way . Which is absolutely ridiculous! Not my first dining table I have owned or seen and none of them did that!!!!!
Customer service awful in a sense where they are just told what to say without actually thinking about what they are saying.
I’m now expected to dismantle the table and arrange and pay for a courier to collect this table and then it has to go through quality check before I receive a refund. And I’m am 100% sure they will come up with something so not to give me a refund. I’m so disappointed in this company and I will not be purchasing from them again.”
“Just hope nothing goes wrong is all I say. Shocking customer service. Purchased a garden settee and accompanying cover. After only a few months the cover has started to fray at the seams and leak. According to Sid at daals this is "natural wear and tear". How in anybody's world a waterproof cover leaking after a few months of use is wear and tear is beyond me. So just hope and pray that you don't have issues as the customer service here is sadly lacking.”
