“Of course — I’d change that line to:
I ordered furniture from Daals on **26 April**, and nearly two months later it still has not arrived.
Or, in the full review:
I strongly recommend avoiding Daals based on my experience.
I ordered furniture from Daals on **26 April**, and nearly two months later it still has not arrived. I was told it had “got lost in the post,” and then had to spend days going back and forth over email trying to get a resolution.
A month after ordering, on **27 May**, I was told they were arranging a replacement. It is now **11 June**, and I still have not received the item or any clear proof that a replacement was actually sent. Throughout the process, the blame was repeatedly placed on DPD, but DPD delivers many of my parcels and I have never had an issue like this before.
What made the situation worse was the way the communication felt dismissive and distracting, rather than genuinely focused on resolving the problem. As a first-time customer, I found the whole experience extremely disappointing and stressful.
After checking other review websites, I realised that similar complaints appear to have been made by other customers too, which made me even more concerned.
I have now contacted my bank to try to recover my money, as I no longer want to continue going back and forth with the company. Based on this experience, I would not order from Daals again.”
“I purchased the Richmond Ridged Dressing Table and received an item with a manufacturing defect so serious it posed a safety risk.
The holes in the mounting panel were drilled in the wrong position, making it impossible to secure the legs. The furniture could not be used.
The fault was acknowledged. I provided both video and photographic evidence.
What followed was weeks of back and forth, repeated requests for packaging I no longer had, and a refusal to send packaging for collection despite this being entirely their responsibility.
I have requested escalation to senior management multiple times throughout this process. That request has been ignored on every occasion.
As it stands I have no refund, no resolution, and no confidence that this business takes consumer rights seriously. I am left with no choice but to share my experience publicly so others can make an informed decision before purchasing.
I will update this review the moment this matter is resolved. The fact that I am having to write this at all speaks for itself.”
“Aweful company, I would go as far as to say rogue traders !
Ordered a solid oak base table that is actually MDF and velcro, I would laugh if it wasn`t so tragic.
Customer service is appalling, they have constantly gaslighted me telling me that it is all solid oak and if I want to return it I can but at my own arrangement of courier (it`s a dining table !)
Avoid this company at all costs”
“Product sent and broken.
Requested refund but email after email asking for photos (which we have sent along with a video). Still backwards and forwards now requesting photos of the goods packed and ready for collection before they will arrange this. It is now over 2 weeks since we received the goods. Worst customer service experience I have ever encountered. Do not purchase from this company. Over priced and very problematic”
“Please do NOT purchase from this company. I am an interior designer and purchased a garden coffee table from their website, had the email order confirmation and payment taken and was then emailed by their customer service to that in order to fulfil the order I needed to buy more garden furniture as they could not sell one item.
This was not stated on the website or product information and I was able to legitimately purchase it. After stating that I only needed the table they refused to honour the order unless I bought more products and cancelled the order. I tried to call and speak to a manager to discuss this and no-one even called me back - they just cancelled the order via email once I stated I would not be purchasing more at this time.
Completely unethical attempt to upsell products post purchase so I would dissuade others from purchasing from this company.”
“Do not buy the Maru dining table, unless you want shoddy quality!
It is tacky and flimsy -the actual wood elements show very poor workmanship, and the 'oak veneer' is essentially a thin sticker (!!) around the edge of the table top, which has peeled away within weeks of use. No exaggeration - thinner than usual kids stickerbook stickers! We are very disappointed..
Uneven and tatty fluting ends and same colour wax used to fill in a chip on a corner, present at time of first use.
I had contacted the company, contrary to their comment, with 4-5 photographs highlighting multiple defects which were apparent days - weeks from first use of the table. They have dismissed me at every turn, even contravening Consumer Rights as per legislation 2015.
Be warned!”
“We bought a small sofa which they said was in stock then wasn’t. Then chose an alternative one. When it was delivered and the clip the 2 halves together they’re different heights and one is floating. Not enough for a 1 star review in itself but they want us to repackage it all at our expense. They’ll then check what we have said and get back to us. Meanwhile more weeks without a sofa. A sorry wouldn’t go amiss Daals - disgusting”
“Spent over £5000 on extensive set. When opened and set up, the fabric was seriously creased with most cushions affected.
Took pics and videos and referred back to Daals. Several stalling emails later we were offered £70 to keep the item. Obviously I refused, expecting they would offer to replace the cushion covers. They’ve now come back and said it was over the 14 days we should have notified them by so they won’t do anything. They’ve suggested we buy a steamer to try and sort it out…..and that’s it ! Would avoid at all costs”
“Avoid if at all possible.
The quality of furniture is appalling in my experience - don’t be fooled by attractive marketing images - many defects and flimsy designs.
Customer service is terrible, terrible.”
“Terrible service - they "said" they tried to deliver but they didn't turn up and now are trying to charge me 30 pounds to arrange another delivery.... AVOID”
“BE CAREFUL - DAALS DO NOT HAVE COMPLAINTS POLICY ANBD THIS IS AGAINST UK LAWS
This company should stop trading in the UK and operate in third-world countries, as they have the worst customer service I have ever experienced in my life. They copy and paste automated responses and even told me they don’t have a complaints procedure, which goes against UK law.
Be very careful before buying anything from them. The staff are extremely rude and unhelpful, repeatedly apologising without actually addressing the issues, which is very frustrating and irritating. It’s better to pay more and buy from businesses that offer a proper complaints process.”
“I am extremely disappointed with both the quality of the furniture and the level of customer service provided. The item I received was clearly faulty, yet instead of offering a straightforward replacement or even a reasonable discount, the company made the situation unnecessarily difficult.
Rather than taking responsibility, they placed the burden entirely on me as the customer. I was asked to carefully dismantle the item, take multiple photos during the process, and only then would they “consider” a return. This is completely unacceptable. When a faulty product is sent, the expectation is that the company resolves the issue promptly and without adding extra stress or work for the customer.
The entire experience has been frustrating and time-consuming. It feels like they are trying to avoid accountability rather than support their customers. I would strongly advise others to think twice before purchasing, as the after-sales support is extremely poor.”
“near miss!
A near miss!
Daals had the potential to be great but fell down in the end. It's been an ongoing saga of emails, poor communications and a complete time soak.
13th of Jan - Ordered a number of bedroom items from the site. Quality was what I expected for the money, average fake veneer on MDF, fairly priced for what it is but don't expect a G plan that will last you for decades.
Sadly damaged drawer fronts and a damaged chair. The chair had no external damage to the the packaging it had been wrapped and packaged with damage from the factory.
Things happen, lets just sort it was my take. Kudos to Daals they were responsive and tried to give me a very low discount that basically wasn't worth considering so they sorted a replacement for the drawer.
This is where the BS started. Poor comms, deliveries turning up unnanounced, pot luck if we were in or not. I specifically requested deliveries not be made during a certain week, guess what delivery attempted and the chair not sent back or replacement given.
It's now the 16th of March, yep you read that right we are 2 months into this BS. I still have no chair, same back and forth BS emails, no refund and a level of practiced disinterest that suggests this is a well polished response to complaints.
More importantly for Daals is they opted not to honour my distant selling rights, fortunately in writing, so next stop is trading standards.
It just sucks that you have to waste your time with this kind of stuff. I spent circa 3K and have another 3k to spend on my sons bedroom which will be being spent elsewhere. for that I have had weeks of p*ssing about. It's such a shame as being fair to Daals the intial response was great, they almost made it.
Assuming your stuff arrives without damage I'm sure these guys are fine but if you are spending a chunk of cash I would be wary, the breach of distance selling rights was a big red flag!
Speaking to different faces every time has been annoying, poor comms annoying, the fact they chose to lose a customer over a £150 chair is.... annoying.
My now needing to become a Caron letting Reddit, Trustpilot, and everyone else know it's not all gravy despite the positive reviews.... (funny many of them seem to be written with a similar tone? Odd that!) is 'annoying'
One to avoid is the end outcome which is, guess what.... annoying!”
“Took over a week to get a sofa delivered. Say their customer service is UK based but 8/9 calls to a terrible offshore call centre. Then delivered the wrong hting but tried to claim these were in fact the same thing. ASA, trading standards, credit card reclaim and now small court. Disgusting business with zero respect for customers spending £3k on sofas.”
“Beware! Do not buy! They send defective items. I ordered Maru TV unit and bookcase. In the first shipment both items were defective with big cracks. I raised this to customer service, they offered me mere 50 pounds for keeping the defective items worth 1000 pounds! When I rejected the offer they asked to wait for exchange. After 16 days of waiting they finally exchanged. This time with a bigger crack in the TV unit than before!!! I had asked them to send pictures before packaging which they did not do. They will always try to get rid of their defective furniture to new customers at premium price!!
Worst service ever.”
“7 weeks after delivering a faulty bed, no replacement part has been delivered and they have not confirmed whether the part is is stock, when it will be coming in stock or when I will receive it. I currently have no bed.”
“Shocking product and awful after-sales service.
2 x bedside tables with bad quality adn then slow - aftersales with high friction service. I'll never shop here again.”
“I bought the Greenwich dining chair in rust velvet. While it was sturdy and the upholstery well done, the seat height was more than 1" lower than advertised product dimensions. This is nearly 2" lower than my standard seat height dining chairs, rendering it awkwardly uncomfortable to sit in at a standard height dining table. Customer service explained this deviation is within their product tolerance, and likely due to the wood frame expanding/contracting. My refund/return request was refused, the only resolution offered was for me to pay return shipping and a 20% restocking fee. The Daal's return policy states that quality issues must be reported within 14 days; I contacted CS a few hours after receiving the chair. Based on my experience, I believe the company does not want to incur the cost of a refund/return under any circumstances, and the return policy regarding quality issues is entirely subjective. BUYER BEWARE.”
“Absolutely appalling service from start to finish. The table & 1 chair arrived damaged (in several places, it was well wrapped too so no idea how it passed quality control as definitely wouldnt have occurred in transit) and although I reported it immediately with photos, I was repeatedly asked to provide more evidence, including fully unwrapping everything and even filming videos. I then waited over 3 weeks (over Christmas) for collection, only to be told they would collect just one damaged item from a full table-and-chairs set. I was forced to return the remaining items at my own cost (over £100) and then waited a further four weeks for a refund. In total, nearly eight weeks to get my money back from start to finish. Customer service was terrible throughout — constant chasing, no accountability, and no access to management despite repeated requests. I would never recommend Daals to anyone.”
