“Absolutely delighted with our new Daals garden furniture, cushions very good quality, table lovely. Just as described, excellent quality!
Excellent company, from ordering to delivery, very quick. Very helpful delivery guys, went above & beyond to get the furniture in place!
Looks stunning, just one little gripe it's raining so can't put the cushions out yet. Joking apart. Thank you Daal, we wil definitely spread the word.”
“We initially paid for express delivery and made it very clear to customer services that we wouldn’t be able to receive our parcel at the weekend as we weren’t going to be in and there was nowhere the items could be left.
We were then informed that the delivery was being attempted on Sunday and when we had to reschedule this meant the delivery would have been after the 5 working day express delivery period.
We were told that we wouldn’t be refunded our £30 express delivery fee as this was company policy even though this isn’t made clear anywhere on the site.
The position after we requested a reschedule is that this goes back to the planning team and we haven’t been provided with any sort of understanding of when we will receive our items.
Customer service is very much “computer says no” and there was zero flexibility which is incredibly disappointing after paying £1500.
Be very careful when ordering with this company, the communication is extremely poor and confusing and the customer service is horribly inflexible.”
“Terrible customer service. Staff rude and uncooperative. Item not as described but refusing return collection. I would discourage dealing with this company and will be contacting the ombudsman”
“Ordered Express Delivery (1-3 days) on an expensive product. Daals took 2 days to process order, then contacts me to make delivery arrangements for the following week. That's hardly express service. On top of that, one hour later, I receive a 2nd messages statng that since I did not respond the order will be rerouted and I will contacted sometime in the coming days. So, naturally I searched for reviews online and found it's a pretty common problem with Daals. Also, I noticed reviews complaining the quality of the products are poor. I immediately cancelled my order, and naturally they're saying 10-15 days to process the refund. So lame. Don't bother with this company. Shop elsewhere. Wish I had searched the reviews in advance. I would have never bothered”
“I just ended a call with your customer support team, if you can call it that. I must say I’m a bit shocked.
I am a customer service manager myself and I would never instruct my team to tell valuable customers to “accept the delivery date or cancel the order” as the only solution. For paying £300 for a mirror and a company that sells itself as “top quality”, I would expect way much more from the customer support team instead of making up excuses to avoid refunding me the £29,99 I paid extra to get it delivered by 26th. And certainly, I would expect a gesture of good practice towards a customer, specially when it was the company’s fault to not fulfil what it was promised. The customer support team only told me “unfortunately the drivers are already out, and we do not offer compensations” or any other solution. She even tried to make excuses to blame me, luckily I have proof of the promise.
Now, I’m shooting off to buy an alternative preset for my partner, which will make me spend more money than originally planned, and it will cause disappointment anyway, as the same I was lead to believe by Daals, I made my partner believe we would get the present on time.
The lack of empathy when explaining, the lack of leadership staff instructing employees to give a proper solution or compensation/discount, and the lame excuses and poor customer service are utterly disappointing.
I have deceived to file a claim with Trading Standards against the company, and I will make sure all my friends and family members know to avoid buying from Daals.
In my opinion: they sell good furniture (still to pass the test) but horrible customer service. Then a BIG NO.”
“Avoid this company unless you are OK with poor quality and poor customer service. We bought a bureau for my daughter's bedroom and it arrived with a paint stain and chips on the right hand door. When I asked if a replacement door could be sent they told me we should have contacted them prior to assembly as the damage could have been done by us during assembly. Unfortunately, we did not notice the faults until it was all put together. The brown paint stain is a similar colour to the door itself suggesting that it occurred during production. I found the insinuation that we were basically 'trying it on' insulting. I have paid £259 for a defective bureau and Daals offered me a 5% reimbursement 'for my understanding' which I have not accepted.”
“Stay away from them! If you return your items the money would take up to 14 working days to be returned to you! It’s not mentioned on their website! Big scammers”
“The customer service is horrible, I'm waiting for a collection of a faulty item and it's been ages. The most incompetent service I have ever seen. Please beware of this company.”
“Unbelievably poor customer service! Only chat or email. Ghosted me after I asked them for a shipping label after they sent me a duplicate item using an email that was not mine. Could not remedy the situation. Talked to my credit card and got no where. DO NOT order anything from them. Wish I would have read these reviews before I ordered.”
“Bought a sofa that came and wasn't fit for purpose..the support bar in the middle ran sort meaning it wouldn't sit on the floor. As well as this the sizing was out. There delivery team had to take it out of box as they couldn't get it in my house and they left it in the rain. Still took the 30 mins so boxes was unusable. They asked me to wrap it so I did them changed their minds asking me to dismantle it when it came full assembled and can not be taken apart. Pat pal are just as bad and although they say buyers right they want me to have it sent back by courier at full charge to myself. But no courier will collect due to size. They are an absolute scam because careful”
“They didn’t let us return the table because we threw away the original packaging. We suggested to return it in new packaging and get a part refund and they didn’t accept that either. Terrible customer service. AVOID!”
“Wish I'd seen this before ordering ... very poor service regarding faulty product .... I've spent over £600 on 6 dining chairs, two are faulty .. they have so far offered £20.99 for each faulty chair ... no replacement ... appalling service.”
“Very poor customer service. I was messed around by this company who wouldn't agree to send plastic caps to fit the bed frame. They kept asking for pictures to be sent of parts needed and yet when I sent these the items were never sent! I bought the product in January and was still contacting the company in March to sort things out. They then refused to send the caps out!! There were also mixed messages as over 4-5 customer service representatives were sending emails and offering different messages with no positive outcome! I gave reported them to klarna customer service trusting to receive some compensation for daals poor service and lack of honesty and care for me to fully enjoy the product I bought! Once they got their money they did not seem to care to support me in enjoying the product! Representatives were dishonest and patronising when I queried them sending a new remote control for item and it was a waste of both my money and time buying their product which incidentally came with very unclear instructions manual! I was unimpressed with this company and disgusted by the way they treat customers as they were very unsupportive...”
“I have ordered quite a lot from Daals recently and was originally happy with the service.
That is until you have an issue with an order!
Misleading delivery times on the website. Really poor at resolving the delivery issue which ensued because of this, once I raised this issue as the items would not arrive in time.
Poor attitude as they just cancelled the order. This situation was made worse when they told us that the refund would take 14 days to be returned to the us.
This has now left us without the funds to replace the items in time before new leave the country.
I asked if they could look at expressing the delivery to save cancelling but they were not interested. The call handler was disinterested even when I explained our circumstances.
A really nonchalant attitude to resolving a problem for a regular customer.
WILL NEVER USE AGAIN.”
“Dishonest company with the worst customer service. Unfortunately I did not read the reviews before making the order. Bought 4 dining chairs: height is different from their description and colour too. In addition one chair is faulty because one leg does not touch the floor but their product specialist believes legs adjust to fill over 2cm gap and still looks fine.
Then I sent back the chairs and they claimed that 1 chair is stained despite we never used them, opened only 1 of 2 boxes and alwayst left the chairs into the plastic bags to avoid any issues.”
“I placed a large order of 9 pieces of bedroom furniture in total.
We changed our mind on two pieces as we felt we didn't need them after all. Those two pieces we left in the box and didn't even open the box, let alone unpack them.
I requested a return which was processed - although be aware you have to arrange an pay for this yourself but that is not the issue here. I have a business account with DHL so used them as they are excellent and I have never had an issue with them (I ship fragile porcelain products with them several times a week).
However, upon returning the items, I receive an e-mail to say that one piece of furniture is chipped and they are deducting 10% from my refund.
I depute this to advise we didn't even open the box, the furniture was completely untouched. They then advise me to claim with my couriers for damage. I argued that the furniture could have arrived in this condition to us in the first place and it could have been their couriers and they cannot prove it did not arrive with us with a chip. In any case, if a courier did damage the piece, then the packaging is not adequate.
Also worth mentioning that one of the things we did keep (a desk) had a whole piece of veneer missing so clearly things are not checked thoroughly before they leave the warehouse.
Really disappointing service from this company and wont be using them again. I advise anyone making a return to unpack and photograph everything before it leaves you.”
“Hi there, we're serial renovators that run a social channel dedicated to DIY and interior design.
We contacted Daals in regard to a bed having a clear design fault. Neither of the middle legs touch the floor and as a result the bed flexes badly and makes a lot of noise. This is obviously enough to return the bed alone but it is also clear that given time the bed is going to break with zero support in the middle as the two legs hover 2cm above the floor.
We supplied pictures of the legs that were clearly the wrong length and at first Daals tried to claim that we had made the bed incorrectly (which was physically impossible) and then, once we had supplied clear evidence that the bed was assembled perfectly, Daals suddenly changed tactic to attempt to gaslight us and became aggressive in their emails, stating that the bed was manufactured to have legs that didn't touch the ground. Yes, you have read that correctly, Daals tried to claim the bed was intentionally designed to have legs that were too short, did not touch the floor and hovered aimlessly in mid air. This is obviously absurd and it is disgraceful refused to give us a refund.”
“Terrible company, worst customer service, misleading returns policy, I have lost £900. Please AVOID. Product quality is awful. We bought a 2-seater and 3-seater sofa from them. The 2-seater was faulty, we provided photo evidence the company is refusing to accept. When I asked for return and refund, I was told that they will not collect the faulty item because we have to unpack it and provide a video to prove that the problem is with the item (and not us!). Shocking that their customer service person was blaming me for not being able to assemble the sofa. They will not collect the 3-seater because it doesn’t matter that we don’t like the quality of the product. We were told that if we want to arrange a return, we have to arrange a third-party courier and pay the cost of shipping to their place in Coventry. They will then inspect the items and only give us a full refund if the items can be sold at full price. Do not buy from them.”
