“placed a ~£900 order and opted for Daals' express delivery (£29.99), following which I received an email stating my delivery slot, and a request to confirm it's acceptable. After 3x emails + 3x calls I asked the Daals team to cancel my order, as they had 0 flexibility and would not offer any alternatives (except for another random day, 1+ week later).
Despite the customer care rep's assurances they did nothing and I had to call again next day to get confirmation of cancellation. Just to be clear, this company preferred to lose the sale than offer some options on delivery. They still charged me the £29.99 - what a horrible customer experience”
“Can confirm ALL of the terrible reviews. It is more or less a scam company geared toward getting you to cancel or return items and then charging a crazy amount for "return" and "restocking". Please be advised.”
“Terrible Quality and Even Worse Customer Service - Avoid Daals at All Costs!
I am beyond frustrated with my experience with Daals. I purchased a bed from them, and within a week, it became clear that the product was of shockingly poor quality. The bed headboard shakes with the slightest touch of one finger, which is completely unacceptable for something that’s supposed to provide stability and comfort. We are scared to sit in the bed and lean against the headboard in case the whole thing collapses and we hurt ourselves.
To make matters worse, when I reached out to Daals on July 21st—just 7 days after delivery—to express my concerns and request a refund, I was met with dismissive and unhelpful responses.
Despite clearly explaining that the bed is unfit for purpose, Daals had the audacity to claim that the bed is in perfect condition and refused to collect the item for a refund. According to their so-called quality control team, there are "no confirmed faults" with the product. Really? Since when is it acceptable for a bed to wobble with the slightest movement? This kind of response shows a complete disregard for customer satisfaction and basic product quality.
It’s infuriating that Daals refuses to honor the Consumer Rights Act 2015, which clearly states that goods must be as described, fit for purpose, and of satisfactory quality. Daals is in blatant breach of contract, and their refusal to issue a refund despite these clear violations is unacceptable.
I am stuck with a substandard product that I no longer want, and Daals has shown absolutely no willingness to rectify the situation. Their customer service is non-existent, and I would strongly advise anyone considering a purchase from them to think twice. I will never be buying from Daals again, and I urge others to avoid them at all costs.
Save yourself the headache and shop elsewhere.”
“I ordered a garden furniture cover costing £90 to cover the furniture that cost me £1k the cover completely disintegrated they agreed that the product was faulty and would exchange I had to send photos of item packaged explained that I would do this once I could uncover furniture once warmer weather arrived now they won’t exchange and a lady called dimple was rude and told me to take it to small claims court. Won’t let me speak to a manager. Don’t order from them their customer service is appalling they are rude and unhelpful.”
“🚨 Terrible Experience with DAALS🚨
I’m beyond frustrated with the absolutely appalling service I’ve received from Daals. I purchased a bed that arrived with missing parts and poor quality. Despite my immediate communication about these issues, their customer service has been nothing short of a nightmare.
After weeks of back-and-forth, they’ve refused to issue a refund, claiming that modifications I had to make due to the missing parts invalidate any assistance. To add insult to injury, they’ve dragged this out so long that they’re now saying it’s outside their 30-day return period – which only happened because of their delays!
This is the worst experience I’ve ever had with a company. I’ve dealt with many lovely, responsive businesses, but this one is shockingly bad. I’ve been left out of pocket with a defective product and no resolution in sight.
If you’re considering buying from Daals, think twice! I wouldn’t wish this experience on anyone. 😡”
“Do not purchase on this website, the quality, delivery and customer service are disastrous.
My customer experience has been very draining. Daals fails to meet customer's needs and expectations in terms of service quality and overall customer experience causing further inconvenience.
Wrong items being sent, replacement and refunds take ages and product quality is extremely poor. The customer service is totally inflexible and does not accommodate to clients' needs.”
“Can’t give zero stars. Ordered my items 3 weeks ago. Items were meant to be and told several times before the 25th July. ( if I go to website now to order it say delivery in a week so u due influence to purchase) on the 18th it said items were eith my Scottish courier. No tracking no contact. On the 23rd I contacted and was told items were given to Scotland on the 22nd on the 24th I said if I hadn’t received order by the 25th as last date given by daals then I’d be looking for refund and contacting bank, on the 25th I was emailed saying items will be delivered today. Still no tracking no evidence. No items came. I called and was told items had only been given to Scotland on the 24th! So a few lies by this point, do as explained I said items have failed to be delivered or evidence of any kind and so I do not want order and our contract has been breached. They have charged me £75 for cancelling the order!!! Despite my only reason for wanting refund is because I’ve never received. I have not cancelled order! I did not receive it on any day they said it would come. Do not go near this company. Absolute nonsense and customer service just make it up to fulfill the enquiry”
“Ordered my bed frame July 12 and it’s the 24th with no delivery updates. Still don’t have our order. Most companies have a CS number but it’s just an AI chat box and an email for 48hr response. I’m livid. We paid almost $1000 for our bed frame for our moving date July 21 and still no shipping date. Appalled. Will report to BBB. DO NOT SHOP WITH HIGH EXPECTATIONS OF GREAT CUSTOMER SERVICE.”
“They require you to email them a picture of your drivers license to confirm that you are the owner of your credit card, and then they will still proceed with canceling your order and not refunding your money that they were so eager to take out of your account when you placed the order”
“Do not order from this company
An absolutely terrible experience with Daals. I needed to return the item, and I have been told I need to fund and source a courier myself!! It's costing me nearly £400 just to return a product.
Secondly, the delivery men would only leave the boxes in my hallway, leaving me to carry them up two flights of stairs myself. Then had the gall to ask me to leave them a review!
Terrible customer service, and the quality of the item wasn't good. Avoid at all costs!”
“We bought 2 nightstands and a closet that has a rattan look. After assembly, we found the closet flimsy and weak, especially the cheaply made drawer. The material on the finish is cheap-looking as well. This was a big mistake on our part.”
“Terrible experience with Daal’s customer service. I purchased a £320 mirror with an estimated delivery time of two weeks. I received a text at 2:30 PM during my workday, while I was in meetings and unable to check my phone, informing me that the delivery was scheduled for the following day. The message provided no specific delivery time and stated I needed to call before 4 PM to reschedule if necessary. I called at 4:30 PM, as soon as I saw the message, to request a different delivery day when I would be home.
The customer service representative was extremely rude and informed me that I would be charged £30 for missing the delivery and that there was nothing I could do about it. The reason he gave was for ‘petrol costs’. This system is a complete scam; bought a luxury item to be given 1.5 hours notice to accept delivery to then be charged. Then wouldn’t confirm when the second delivery attempt will be made Avoid at all costs.”
“Cheaply made product that showed up damaged and they refused to replace! They made me video myself trying to fix their crappy product and then tried to give me $60 to go away. I spent over $400 on this crappy velvet chair with a huge tear in it. After a week of dealing with their customer service, still no offer to fix it. It’s cheaply made - stay away!”
“I ordered in bulk from Daals but the return process is outrageous. They would outrightly refuse to refund with random reasons. If you order from them just pray that its exactly what you want, else its equivalent to money stolen from you.”
“Same issue as others. Defective product. Very quick to take your money, not so quick to rectify the issue. Up to 10 days to review and then a further 10 days to refund.”
“Oh my god, I just got ripped off. I purchase two end tables and the parts that came with the table were wrong and unable to put together the product. There is no way of contacting this company, only form of communication is by Chat or email. They said that they would get back with me in 24 hours. Thank god I didn't order anything else and will report them to the Better Business Bureau if they don't resolve this. What a disappointment.”
“Poorly finished chest of drawers. After several emails and photographs they offered me £35 discount, when I said not sufficient they advised it was the finish and withdrew the discount - never heard of this before! Rough wood underneath and not painted properly.
I decided, after reading reviews of people who returned things not worth the hassle and stress to try and return.
I didn't like their attitude. I wouldn't use them again.”
“I would like to say from start to finish the service was perfect. I ordered two counter stools to see what they were like. They were lovely so ordered another six. Delivery was spot on and very quick. Love this company”
