“I placed a large order of 9 pieces of bedroom furniture in total.
We changed our mind on two pieces as we felt we didn't need them after all. Those two pieces we left in the box and didn't even open the box, let alone unpack them.
I requested a return which was processed - although be aware you have to arrange an pay for this yourself but that is not the issue here. I have a business account with DHL so used them as they are excellent and I have never had an issue with them (I ship fragile porcelain products with them several times a week).
However, upon returning the items, I receive an e-mail to say that one piece of furniture is chipped and they are deducting 10% from my refund.
I depute this to advise we didn't even open the box, the furniture was completely untouched. They then advise me to claim with my couriers for damage. I argued that the furniture could have arrived in this condition to us in the first place and it could have been their couriers and they cannot prove it did not arrive with us with a chip. In any case, if a courier did damage the piece, then the packaging is not adequate.
Also worth mentioning that one of the things we did keep (a desk) had a whole piece of veneer missing so clearly things are not checked thoroughly before they leave the warehouse.
Really disappointing service from this company and wont be using them again. I advise anyone making a return to unpack and photograph everything before it leaves you.”
“Hi there, we're serial renovators that run a social channel dedicated to DIY and interior design.
We contacted Daals in regard to a bed having a clear design fault. Neither of the middle legs touch the floor and as a result the bed flexes badly and makes a lot of noise. This is obviously enough to return the bed alone but it is also clear that given time the bed is going to break with zero support in the middle as the two legs hover 2cm above the floor.
We supplied pictures of the legs that were clearly the wrong length and at first Daals tried to claim that we had made the bed incorrectly (which was physically impossible) and then, once we had supplied clear evidence that the bed was assembled perfectly, Daals suddenly changed tactic to attempt to gaslight us and became aggressive in their emails, stating that the bed was manufactured to have legs that didn't touch the ground. Yes, you have read that correctly, Daals tried to claim the bed was intentionally designed to have legs that were too short, did not touch the floor and hovered aimlessly in mid air. This is obviously absurd and it is disgraceful refused to give us a refund.”
“Terrible company, worst customer service, misleading returns policy, I have lost £900. Please AVOID. Product quality is awful. We bought a 2-seater and 3-seater sofa from them. The 2-seater was faulty, we provided photo evidence the company is refusing to accept. When I asked for return and refund, I was told that they will not collect the faulty item because we have to unpack it and provide a video to prove that the problem is with the item (and not us!). Shocking that their customer service person was blaming me for not being able to assemble the sofa. They will not collect the 3-seater because it doesn’t matter that we don’t like the quality of the product. We were told that if we want to arrange a return, we have to arrange a third-party courier and pay the cost of shipping to their place in Coventry. They will then inspect the items and only give us a full refund if the items can be sold at full price. Do not buy from them.”
“Ordered a parasol and base from Daals. Fully paid on a credit card. Two parasols turned up but no base. Was told I had to SWAP the wrongly delivered second parasol for the base. They would not send the base without the second parasol. being picked up by a courier.They threatened that if I wasn’t in for the courier I may be charged!
Asked for my money back on parasol base but not expecting a refund to happen. Also told to send photo of sealed package of second parasol
Strange robotic emails that are not clear.
Will go down credit card refund route if all else fails.Recommend
Do No Use this Company!!”
“Would prefer to give a zero rating. Ordered a table which when arrived was of extremely poor quality. After exchanging emails and photographs they refused to acknowledge its poor condition and quality.We had to pay £82.00p and arrange a courier ourselves in order to recover the remaining money paid to them. Still awaiting refund. From someone who has never written a review please think very carefully before ordering from this company.”
“I ordered a mirror almost a month ago and was told it would be delivered within the next few weeks. My item never came and when contacted they chased it up and got me a delivery date for when I wasn't in. The email came around 11 am and stated if you did not contact by 12 then you'd get charged 30 pound if you were not available for delivery. Luckily I managed to change the date but then they were vague again. I said if you cannot guarantee my product by Monday I just want it cancelled. They said no wait until Monday and we've put a special note on the system. It is now Monday and no delivery. Not even a delivery date or time and they won't refund me as it's still with the "planning team" absolute scam. It's been almost a month”
“Ordered 2 bed side tables, which arrived of very poor quality. The handle had air bubbles on it. Clearly a manufacturing error. The other chest of drawers had a few defects. It’s been taking over a week to resolve this with the customer service, still pending resolution.
Since I wanted to have matching furniture, I placed another order hoping that it was just one off but unfortunately not.
The chest of drawers came with 3 damaged fronts, which means that I now need to pause and wait for the new parts being dispatched.
will be returning the second item, which after the whole experience I don’t even want to open, but I was now told that I need return it and paid for the return myself! This is understandable but not after the experience I have gone through and the reason why I want this to be returned.
Very lengthy process, emails back and forth, taking lots of my time to resolve and packed furniture not even cheap. Not for me”
“Bar stools I ordered look a completely different colour of green than shown on the website so trying to return straight away. Very complicated returns process, asking me to send pictures of the chairs which is irrelevant, just want to return these chairs and get a refund ASAP please.
Alan from their customer service team also arguing with me over instagram direct message saying in his opinion the chairs look the same as the website, this is completely incorrect and awful customer service from this company. I have had to call up AGAIN today asking for an update on the returns process but they’re still “reviewing photos””
“The side board with rattan doors is beautiful if you like cardboard covered in wallpaper. I accidentally ordered two and less than 10 minutes later cancelled the second. Of course I didn’t contact them in time and I now have 2 sideboards. And who knows what return shipping will cost and if I’ll ever see my refund. Not hopeful. Why didn’t I look up their reviews first? 😭”
“awful customer service that has you running around in circles, won't accept blatant evidence of a manufacturing fault, they'll have you taking multiple videos and photos of the same exact same thing. cheaply made bed that isn't worth the money and broke after less than a year. you can literally see the wood chippings in the pic from where the bed is digging into my floors and bulging out of the bed frame”
“Terrible customer service experience from start to finish. I received a mirror for Christmas. It turned up and was damaged and scratched. I emailed twice to discuss the returns process and both were ignored. I called in and was told I couldn't talk to them and they hadn't received my email. They then told me other customer's products looked similar to mine and that's how the mirror is even though it looks completely different in the product photos. I was also told that as damage wasn't reported in 30 days from delivery so they wouldn't receive the return. I received the time as a Christmas gift so couldn't report it any earlier. Zero empathy, compassion, flexibility or friendliness. I will never order from them again.”
“Poor product, doesn't fit correctly and customer service making me jump through endless hoops to prevent any return or compensation and after sending rounds of emails, photos and videos are now passing blame onto me. I've made multiple flat pack products over the years and never had this issue. Do not use.”
“Terrible company substandard product and terrible customer service they make it as difficult as possible to return product and the customer service is terrible.
## DO NOT BUY ANYTHING FROM THIS COMPANY ##”
“Was given at time slot of 0700-1000 for delivery. Driver called the day before to say he would arrive at 0715. I awake at 0630 to 7 missed calls, a text, a voicemail and a guy banging my door down. The worst of it is Daals text me at 0356 to say my delivery slot was now 0515-0815. Anyone out there wanting their chair delivered at 5am then this is the company for you xox”
“Be extremely careful when giving your money to this bunch of crooks. They have a very good user friendly website - and their prices are keen, however their aftersales customer service is absolutely appalling. We have received a damaged dining table, and after several robotic/scripted emails over a number of weeks - we still have no resolution. I will be filing a petition to wind up to the courts, as I believe that this company is insolvent and unable to fulfil my reasonable request. Their director's should be ashamed to be running such a corrupt organisation. Here are the details of the crooks that you are dealing with - https://find-and-update.company-information.service.gov.uk/company/08571780”
“The worst quality product (Jeanne Chair)
OMG - I received my order for the Jeanne chair and my god, this chair looks like it been smashed together with a blunt hammer, DO NOT PURCHASE THIS PRODUCT the routing for the rattan is all over the place. i wish i could upload pictures of how bad this product is.
And now comes the part about trying to return the product even though 1 item is damaged and the rest are worthy of firewood, they refuse to accept that the product is at fault and will continually try to push back with a load of old BS about the quality team and ask you for pictures of every item unboxed and assembled/unassembled, hanging from the moon with an orange stuck on top is what I'm waiting for next.
DO NOT BUY ANYTHING FROM THIS PLACE, THEY WILL NOT TAKE IT BACK WITHOUT YOU SPENDING DAYS PULLING YOUR HAIR OUT!
I've already sent 3 emails and phones twice, still nothing from Daals to come and collect.
Also Daals flagged my comments as illegal for spoe reason which is even more of a joke from trustpilot, you should be ashamed of being a review site if you can't comment what you experience!
Update from thr worst customer service experience I have ever encountered - I chose to return the chairs myself to avoid any blame that the chairs were returned damaged and took many photos of unopened boxes at the warehouse, they said they would process 1 payment for the damaged chair on that day which I would receive payment in 14 days and check the other 3 chairs within 7 days.
What a surprise, they sent me an email on the 27th saying they are going to process the payment for the 1 chair again and I will recieve payment in 14 days again, so they screwed that up, and I still haven’t heard about the other chairs 13 days later.”
“We ordered a cabinet/closet from Daals. Getting through to customer service was quite an ordeal in initially getting our complete order. My husband a retired engineer used the all the right tools to assemble this piece. When we went to stand the unit upright, it collapsed. The material used for this $619.00 purchase is less than standard. In fact it is flimsy.”
“I ordered a bed from daals when it was in stock, I paid for it and waited for my bed to be delivered. Few days after the delivery date I didn’t receive any messages from Daals so I contacted costumer service. I was told the bed is no longer in stock and will be delivered in January. Without any apology whatsoever. They told me they are gonna get back to me, nothing happened.
I had to contact costumer service again and beg them to tell me what’s happening. I was told the bed is in the warehouse ready to ship and I will get shipping details soon. I was happy so I waited for a week, nothing happened, no communication from them again.
I messaged Costumer service ONCE AGAIN and I was told the bed was never in a warehouse and it will be delivered in January…
I decided to cancel my order and I thought that’s the end lf it.
Unfortunately 5 days after I cancelled the order, nothing happened so I had to contact them on my own once again to be told the order wasn’t fully cancelled.
To this day I am waiting for my refund…
At this point, I just want to be done with this company, have my money back and forget about this whole experience.
Please, if you like yourself don’t order anything if you want to have peaceful life.
Worst communication, no apology, nothing.”
“Spent almost £500 for the worst delivery of my life!
Besides my signature being forged by the Daals driver, it was one of the worst deliveries I've ever had. I've purchased big items from major retailers and smaller boutiques all over the UK, every one of them made their delivery procedures clear and concise. Except for Daals. Had I known that your drivers do not deliver to flats or take it up, I would never have ordered. From the time of looking at your product, to completing the sale, this was not made clear at any point. If I have to hunt down your website to inform myself of basic delivery information (that other companies have no issue sharing), you've done a poor job of explaining your policies.
All these fantastic reviews you see? Daals offers a £500 voucher every 3 months to individuals who write in reviews, specifically stating they can use it for marketing... obviously it's going to be positive. I'd take it with a grain of salt.”
