“Where do I start? Chairs were a very different colour than advertised. Daals accepted no responsibility and said I had to return them at my own cost. I then had to wait 3 weeks for a refund and only got that after I threatened them with legal action. The dining table was manufactured incorrectly. I agreed to a replacement (silly me) and it now can’t be delivered until somebody else in my area places an order! That’s been 4 weeks so far. I live in Manchester not the outer Hebrides. Customer service is shocking. They blame the despatch team for everything and say there’s nothing they can do. If you want a good service look elsewhere.”
“DO NOT BUY FROM THIS COMPANY!! Dreadful service was always chasing regarding imperfection of the chairs I had ordered, they replied back stating its not a manufacture fault! I completely disagree and also the seat colour was different to advertised to their website. I would have to pay for delivery of chairs to go back but I offered for them to resolve this problem to give some discount off the chairs and they still refused! I had an email from Meriem 00.45am!!! - this is unprofessional and out of practice hours! Dealt with 3 different people in customer service would not let me speak to management! I have NEVER experienced such bad service from a company before until I had ordered from Daals. They pass the but and try to avoid having to give any payments back..DO NOT ORDER FROM THEM!”
“NOT NOT BUY ANYTHING FROM THIS COMPANY!!
I ordered a chair which I decided to return in unopened packaging and in its original box. I paid £20 with DPD to return, I emailed with a copy of the tracking details and also DPD confirmation that it has been delivered and signed for by Daals. No refund.
After a week and a half I was told I needed to provide photographic proof of delivery by DPD to arrange a refund despite the tracking already showing it had been delivered back to to them on 19/09/2023. I contacted DPD and provided the photographic proof requested. I’m STILL WAITING FOR A REFUND. I emailed today (12/10/2023) and have been told I now need to wait an ADDITIONAL 6 WORKING DAYS for a refund to be processed. You have had the item for 23 days and I have not been refunded. DO NOT BUY FROM THIS COMPANY THEY WILL DO EVERHTHING THEY CAN TO AVOID REFUNDS!!!!”
“Awful, avoid at all cost!!! Products are faulty or not in line with description and specs, and when you try to return or exchange, they refuse to pick them up at their own expense and rather want you to bear the cost and spend time arranging a shipment!!
I ordered two chairs, the width in specs is 60cm, in reality they are wider than that, so two chairs don't fit under the table side by side.
I got in touch to return the order, they want me to bear the cost of the return!
I really wish i had read all the bad reviews - they have a decent score on Trustpilot but likely many good reviews are bought/fake, because when you check the 1-star reviews, they have 22% of 1-star reviews, all mentioning similar issues to mine!”
“Horrible customer service! don't buy anything, they are big scammers and can't help with anything! I paid extra for quick delivery and they still messed up and didn't want to refund me my money!”
“Ordered a sideboard and the quality was dreadful. Daals completely refused to do anything about it, citing their own terms and openly ignoring UK law.
Avoid.”
“Ordered a sideboard and the quality was dreadful. Daals completely refused to do anything about it, citing their own terms and openly ignoring UK law.
Avoid.”
“The worst experience I have had in along time; paid for next day delivery and it didn't arrive in time. Then when it did arrive they sent the wrong item.
Customer service useless, refused to send the right item on Saturday delivery so it would arrive in time for my event and then wouldn't issue me a refund until the wrong items are collected - I am at their mercy until they decide to remove the huge box from my hallway and give me my money back.
Never use this company, I am annoyed at myself that I didn't check their reviews first.”
“If I could give 0 stars I would! Absolutely disgusting company take peoples money then don’t receive the item you’ve ordered! Was notified late Monday evening that it would arrive Tuesday (took the day off work & cancelled my clients all my clients as I’m a hairdresser) it never arrived and said on the tracking I’d missed delivery (I had been in all day and have cameras and a ring doorbell. Apparently the van had broken down near to where I live in Manchester so I said I was happy to take some ID & proof of address and collect my item to which they said I couldn’t as the van was not back in Coventry. I laughed and said how does a broken down van get from Manchester to Coventry in the space of 31 minutes (absolute nonsense)! I was then told it would be the first delivery Wednesday morning between 7am-10am. They confirmed this over the phone & via the chat service. Gets to Wednesday and still doesn’t arrive, rang the company again and was told I was told the incorrect information and that it would be arriving Thursday but they don’t know what time. After a lot of back and forth & explaining to them I’d been messed about for 2 days already and now they want me to cancel my clients for the 3rd day I told them to cancel the order and give me my money back. They said they couldn’t as the item was already on the van ready to be delivered Thursday but someone else had told me it was in the warehouse in Coventry. This went on for many phone calls & chat messages. I came to the realisation after reading the review that this is just a completely sham of a company! I asked my bank to do a charge back and rang the company and told them I’ve got my money back cancel the order as I do not want it. She told me she’d cancel it but never sent confirmation! Later on I rang AGAIN to make sure it had been cancelled and told her to send me email confirmation whilst she was on the phone. Apparently the money takes up to 10 working days to be returned but I’d already got it off the bank so wasn’t too fussed as the money refunded will go back to the bank. Absolute abomination of a company, no one knows what’s going on or how to deal with customers was told multiple time they don’t have managers. Would NEVER buy from this awful company again and will be reporting them!”
“Horrible people, Wiktoria is a terrible customer representing! Full of hater and very unfriendly! I’m stuck with an ugly second hand chair as no post company will take the chair to them due to it not being Flatpack! Other companies that do take furniture charge almost the same price as the chair! They don’t offer free return pleaseeeeee be aware of this company absolutely terrible! They don’t call you and you just have to deal with them via email! Exhausting! I have to now drive up to Coventry from london to return the second hand chair they sent me! Horrible company ran by horrible people”
“Don’t order from this company. Faulty manufacturing and customer service that don’t want to deal with any issues. First part of the cabinet arrived warped and cracks, the replacement takes days and then when finally constructed the drill holes are incorrect and the door sizes too short. The company then ask you to take it apart and package it up for collection before they’ll refund you. (They take days to answer emails). At one point they requested I drill new holes to patch up their shoddy work. Worst customer service ever experienced. Don’t believe the trust pilot reviews - clearly all lies. I doubt this company will be around in a couple of years.”
“Thieves ordered a dining table that was faulty the joints are cracked not fit for use could collapse at any time the customer service aren't interested reported the issue as soon as it came nothing has been done emails are just robotic and am sick of being fobbed off, I have to report to trading standards and also the financial ombudsman! Wish id read up on the business before ordering! Dont deserve the 1 star!”
“DO NOT ORDER FROM THIS COMPANY
They have accepted my order when not having the stock to fulfil and are now withholding the refund amount.
I had ordered a dressing table and two bedside drawers.
They called me the night prior to delivery to tell me that they didn't have the drawers in stock but they would be getting these to send on shortly and asked if I would still be ok to accept just the dressing table at this time with the drawers to follow.
I made it very clear that I had ordered these as as set and would be happy to accept only on the condition that the drawers would follow and if for whatever reason, this was not possible, that they would arrange collection of the dressing table at their cost.
We have been going back and forward for a few weeks now. They have denied the above mentioned phone call until I sent screenshots of the call records, at which point, they simply ignored this. Over this time they have also informed me that they will not be able to fulfil the order, due to lack of stock. During the phone call when they advised this, they cut off half was through, did not answer the phone when I immediately called back, did not call me back and when I emailed to ask them to return my call, ignore this. They have also told me that they will not be arranging collection of the dressing table and that this will need to be returned at my cost as they are classing this as a change of mind return rather than the return being due to them.
They also told me that they had delivered the drawers (which they absolutely have not!) and that they would need to investigate me for this.
They have blatantly lied. Not fulfilled the order. Not refunded the money for the drawers which they did not deliver and now are refusing to arrange collection of the dressing table and therefore withholding this refund also.
This company is holding on to £339.97 of my money, for items not provided and are not honouring their word to collect and fully refund the items.
Had they not said they would collect the item at their cost, I would have never accepted the order.
Customer service has been of absolutely no help at all. Basically copy and pasting the same rhetoric with no help.
Terrible company with zero customer service and withholding money which is not theirs!”
“Avoid this company at all costs - their stuff is not as nice as pictured on their website, all the reviews on their website are fake. I had issues with my order and when I complained they just said “I do apologise but we can not do anything to help” absolutely useless”
“Horrible return policy. They are an online furniture company without showroom and with misleading pictures. On this type of companies, you expect them to have FREE and EASY return. The return is not free and the whole process is super complicated: 7 days to inspect the item (which takes longer) + 10 days to issue the refund + the time you bank needs to process the refund. The whole experience with this company was horrible. My recommendation is go with companies like Swoon, or Amazon that have easy and free returns.”
“If I could give them zero stars I would - ordered a sofa on June 26th for express delivery (£20 extra) to arrive BY July 3rd latest. Chased on July 3rd when I didn't receive a delivery slot to be told they hadn't shipped it, then told me it would be that day or the next. We're now 11 days and countless emails on and Daals still can't give me a proposed delivery date as they say they are waiting for the item to be 'scheduled' when they have someone in our area. An absolutely ridiculous company.”
“DO NOT ORDER A SOFA .”
Unfortunately we ordered to replace our current ones that we had for 7 yrs . Safe to say I would rather keep the ones we have for 7 yrs
Material of sofa as well is very poor that we were sliding just trying to simply sit
I have emailed to return them and the 1st condition is "You've kept all original packaging and labels in good condition and the product can be resold at full price". With some items rcvd vacuum packed I fail to see how I can achieve this .
I have emailed back for someone to pick it up assembled and do a partial refund .
Avoid sofas at all costs unless you want to order a torture devise
UPDATE: Cannot be returned or even get a partial refund as I cannot get the packaging in original condition and guarantee that the company can sell it again at full cost . So if you were trying to save by getting a comfy sofa AVOID as this is not comfy and returns conditions are impossible”
