Terrible experience with Daal’s customer service. I purchased a £320 mirror with an estimated delivery time of two weeks. I received a text at 2:30 PM during my workday, while I was in meetings and unable to check my phone, informing me that the delivery was scheduled for the following day. The message provided no specific delivery time and stated I needed to call before 4 PM to reschedule if necessary. I called at 4:30 PM, as soon as I saw the message, to request a different delivery day when I would be home. The customer service representative was extremely rude and informed me that I would be charged £30 for missing the delivery and that there was nothing I could do about it. The reason he gave was for ‘petrol costs’. This system is a complete scam; bought a luxury item to be given 1.5 hours notice to accept delivery to then be charged. Then wouldn’t confirm when the second delivery attempt will be made Avoid at all costs.