“I had an extremely disappointing experience with daals that has dragged on for over a month and caused significant stress and financial impact.
The sofa arrived damaged, clearly due to inadequate packaging. I reported the issue within minutes of delivery, yet instead of arranging an immediate return, I was put through an exhausting and unreasonable process. I was asked to provide more photos and videos, including being asked to brush the fabric to “prove” the fault, despite already having sent clear images and a video showing the damage was ingrained and not superficial.
Emails went back and forth for weeks, with attachments repeatedly claimed not to have been received, requests duplicated, and no meaningful progress made. Even after daals eventually accepted that the item should be returned, the situation continued to stall.
As of today, more than a month after delivery, I am still waiting for the sofa to be collected. Despite numerous follow-ups, I have received no confirmed collection date and no clear timescale for resolution.
The delay became so prolonged that I had no alternative but to initiate a chargeback with my bank. I have also formally advised daals that if the item is not collected within 7 calendar days, it will be placed outside for collection and I will not accept responsibility for what happens to it thereafter. I have already been forced to store a large, defective item in my home for an unreasonable length of time.
Throughout this process, customer service responses were polite but ineffective, repeated apologies, lacked ownership, showed no urgency, and provided no practical resolution. At no point did daals treat this as a priority, despite the fault being reported immediately after delivery.
This experience has been stressful, time-consuming, and wholly unfair. I would not recommend daals, particularly for large upholstered items, unless you are prepared for lengthy delays and escalation if anything goes wrong.”
“Literally the worst company you can imagine! Absolutely avoid it! They sent me a faulty shoe cabinet with a drawer that doesn’t close and with clear patchwork. They won’t even admit their fault let alone do anything about it. It’s a complete scam as they have no real customer service if you have an issue which you will!”
“Very disappointed and angry with the poor quality of the sofa from Daals. The sofa lost its shape within just a few months and is made from very cheap materials. The seat cushions are filled with cheap, hard foam, which developed permanent dents and made the sofa extremely uncomfortable and look bad . The velvet fabric is only on one side of the seat, so it can’t even be turned or rotated.
The company refused to accept a return for a refund and only agreed—after weeks of stress and arguments—to replace the seat cushions. This has been the worst purchase I’ve made and a complete waste of money. There is no confidence that if the sofa becomes faulty again, it will be refunded or properly replaced. I would not recommend Daals to anyone.”
“Do NOT use this company. Buy from anyone else. Really poor customer service. I ordered 8 chairs. 7 were fine but one had faulty fabric and they refused to replace, snd going against their terms and conditions and returns policy are asking me to buy extra products to sort the material! Totally against consumers rights snd ruined my Christmas as only have 7
New chairs and have 8 coming. Emails ho backwards and forwards and they do not consider the customer at any point. They don’t answer specific concerns or respect consumer rights. Buy from anywhere else other than this company!”
“Ordered a sofa with a delivery date of 2nd Dec. We took the day off work and it didn’t arrive. We were then told it would arrive the following day and it didn’t arrive. 2 weeks later it still hasn’t arrived. Customer services have no idea when it will be delivered. Have sadly had to request refund. Terrible way to operate as a business. I would avoid buying anything from this company”
“I would give no stars if i could. STAY CLEAR of this company ordered TV unit came damaged sent picture's and asked for a return one month later still waiting for return to be picked up I have sent 6 emails made 2 telephone calls and still nothing I have now contacted my credit card company to see if they can do a charge back as I have been charged for the useless piece of rubbish thanks Daals will defiantly not be ordering ever again”
“I ordered a £1,200 sofa. It never arrived. I received 4 separate dates from the courier, 2 of them after the delivery date set by Daals. The partner courier accepted no inbound calls so my only contact was Daals.
I spoke with multiple staff in the customer services team who couldn't make outbound calls to chase the delivery and never followed up with any updates. I just had to keep waiting.
After waiting in for four days with no sofa I requested to cancel my order. The first member of staff told me I would have to pay a cancellation fee even though we're way over the delivery deadline and so out of contract. She also said there are no managers and no complaints team or channels. The second staff member said I would receive my refund with no charge...after the courier has returned the sofa to them. I asked about the time I'd taken off work to wait in for the sofa and was told that Daals 'doesn't do compensation'. Very ambiguous from a consumer rights position.
Thankfully I paid by credit card and Mastercard are now pursuing this for me.
I would recommend avoiding this company.”
“You cannot specify a delivery day. They ring to tell you they're delivering some time the next day.
This is fine, as long as you're able to take a day off work at short notice.
I've tried three times to say I could do a Friday but they can't do that and I can't keep waiting until their delivery happens to be a Friday (t”
“Poor after-sales service and refusal to honour consumer rights
My daughter bought a Dipley Sofa (Oat, LHF Chaise) from Daals online in October 2025. The sofa arrived on time but was very very uncomfortable, so she requested a return within two days of delivery – well inside the 14-day cooling-off period allowed by UK consumer law.
Daals refused to arrange collection and claimed she couldn’t return it because she had recycled the original packaging. This directly contradicts the Consumer Contracts Regulations 2013, which state that consumers are not required to return goods in their original packaging.
Communication has been slow and unhelpful, and the company has not arranged the lawful return or refund. She is now pursuing a Section 75 claim through my credit-card provider will be contacting trading standards.
Potential buyers should be aware that returns of large items appear to be difficult and costly, and Daals’ customer service after purchase has been very poor plus they are denying customers their legal rights under consumer law.
Buyers beware!!”
“Ordered a bed on pre order 8/9/25. Bed came back in stock 22/10. Contacted customer services when I saw this and was advised that delivery would be by 31/10. On 28/10 received a text to say item would be delivered the next day, so took the day off work to make sure I was in. That afternoon, they cancelled the delivery saying there had been a 'miscommunication'. Today (30/10) still not heard anything about a delivery which was supposed to be scheduled before tomorrow. Contacted customer services again who then LIED to say the item was restocked 28/10 (I know that isnt true as I could see on the website and was told by another advisor) and I wouldn't be getting it until 'before 5/11'. Poor communication, inconsistent information and LIES. Don't order from here. They wouldn't even cancel my order when I requested.”
“i would give 0 stars if could. That company did not follow the delivery recommendation, lost a half of our order, and then we could not get a date for the second part of the delivery for 1 month! the costumer service is absolutely unhelpful, the delivery once being confirmed you need to confirm again, if they won't here from you for the second time, they will cancel the delivery. We have never received the second laf of our living room set, never got an explanaton why, and they kept us waiting for an extra month untill we could not bare anymore and asked for the refund. And still ,they don't do credit notes as an official prof of the refund. PLEASE AVOID TO SAVE YOUR NERVOUS SYSTEM.”
“Order took a long time to arrive. Driver couldn’t carry the heavy wardrobe down the few steps to my front door so he suggested he come back on a day when he is doing large deliveries with a helper and said it was odd they’d sent such a large item on a day he was delivering alone. Had I known this would result in a large additional delivery fee I would have told him to leave it on the curb.
Cut to, a week of different people from customer services calling and emailing, no one person the same responding to me so I have to explain the situation a dozen times over. One person says they’ll deliver for free to make up for their mistake, then five different people call demanding payment for a missed delivery and say the previous customer service rep was wrong. Utterly useless and terrible customer service - complete time wasters, wouldn’t bother using them again.”
“PLEASE do not purchase this item. There are three major problems I’ve had. Firstly, the delivery process was long and majorly flawed. They arranged it for a Monday when I was at work so I phoned up to rearrange for a Tuesday when I was home to which they agreed. It never turned up on the Tuesday. Then the following week they phoned and said it was coming on Monday again to which I couldn’t do but was told by the person on the phone I basically had to let them leave it in a safe place to which I did. They then proceeded to damage my porch which I have evidence of. Throughout all this, the quality of the customer service is terrible and refuse to take accountability. Onto the product, for just under £200, the quality is absolutely abysmal. It arrived chipped, it has now been put together as they wouldn’t do anything about my issues and my partners size 10 shoes don’t fit (poor design!) the quality is so bad it feels like it’ll last a couple of weeks. I urge every customer to stay away from Daals.”
“Customer: "Hello, I have ordered a sofa, but the 7am-5pm delivery window on a Tuesday that you allocated to me on Monday afternoon is a bit broad and a bit last minute, so I can not do it."
Daals: "Do you have a safe space on your property to leave it?"
Customer: "Its a sofa!!! I live in London, so unless you can hide it behind the bin, I don't think so".
Daals: "Ok, in that case we will have to reschedule your delivery and it will be within 10 working days again, and if you don't like our next 10-hour working day delivery window, it will be within 10-days again.
I had to cancel my order, with such low professionalism, I can not see how a product can be any good.
Just hoping now my refund will not take as long as delivery.
Sad to see businesses losing money by having poor management. Entertaining experience though.”
“This the worst company i ever have to deal with it,
I receive a broken headboard for the bed i ordered 10 days ago and still after many days and phone call no one knows when i'm going to receive replacement for broken headboard and they told me if when we come and your not home we going to change you for delivery so i guess i have to lose one day work wages as well on top of wasting my time,
I made a mistake by not reading the reviews because they have so many one stars customers review
So please stop buying from this crook company because they simply don't care
Be smart and read a reviews before shopping.”
“We purchased an outdoor furniture set and covers for £1,500 from Daals, which was specifically advertised as "weatherproof," "strong and durable through all weather," and manufactured from "high quality aluminium".
Less than one year later, after one of the UK's warmest winters, the furniture set failed completely, displaying multiple deep cracks and visible dents. This failure directly contradicts Daals' product description and the expectation of longevity that justified the price.
When we contacted Daals for a resolution, they acknowledged the issue but refused to offer a replacement set of similar quality. Their proposed resolution was an unacceptable refund offer: initially £100, which was later raised to £200. This refund amount is negligible given the £1,500 cost and the complete failure of the product within 12 months. They essentially expect us to accept a £1,300 loss for furniture that didn't last 12 months.
We believe Daals is attempting to take financial advantage of its customers by selling a premium-priced, defective product and offering a minimal, non-commensurate refund. We are pursuing our complaint through the Ombudsman and Trading Standards to seek a full resolution, as the furniture did not meet basic durability standards.”
“Absolute garbage they supply. Wardrobes were damaged and paint wasn’t properly sealed so it was crumbling away. Told them. Spent last week trying to get them to collect them. They’re refusing to collect the draws even though that’s part of the order.
Genuinely can’t explain how bad their email customer service is. The quality is terrible and the customer service is worse.
AVOID unless you want loads of hassle and absolute garbage products.”
“We ordered a bench from Daals UK and unfortunately it arrived damaged. After pratting about for weeks they have agreed the return for replacement but they keep putting everything back to us. We have slowly been loosing the will to live! It looks like the only way to resolve this is for us to cancel the order and raise a despute with the card company. Save yourself the grief and avoid like the plague!!!!”
