I have had similar experiences as others. Strange experiences when it comes to shipments of 2 boxes. They shipped me 2 boxes and it was 2 different colors. I had to ship one box back. FedEx confirmed the delivery of the item. No response from Daals. I wrote them 2 days later and they were "Waiting for the item to reflect in their system". I wrote them and asked for a refund. Then they sent me a confusing email about how they are waiting on the item. The latest update is that there is an "internal issue within our warehouse which we are trying to investigate". They can't send me a replacement box. All emails to customer service respond with Kind regards, Name of person I've interacted with "3" people. There is no customer service line.