Anonymous
Do not buy from them! The worst customer service and delivery policies. Took 10 days to dispatch my order, then only gave me 3 hours in the middle of the working day to respond regarding availability for delivery the next day. As I couldn't check my phone whilst working, I would have had to pay £30 for a failed delivery. Having then taken the next morning off to make sure I was home, the delivery arrived outside of the 3 hour slot. Their live chat agents are patronising and unhelpful, and no one answers the phones. After an automated message saying it may take an hour to get connected to an agent, the call simply hangs up and you have t re dial The delivery driver let me move all of the packages into other rooms before telling me he needs to take photos of them as proof. Incompetent from start to finish, dreadful customer service, awful policies designed to sting you into paying for a rescheduled delivery. I will never use them again
1 year ago
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