Esther
Daal's furniture does not pass health and safety standards, DO NOT PURCHASE FROM HERE. I wish I had done more research into this company. I only looked up their reviews on Trustpilot and Review.io after the fact. I bought the Fyne Ecru Boucle Rocking Armchair and upon assembling the item I found a sharp piece of metal sticking out of the joint of one of the arm rests. My initial instinct was to pick out the piece of metal to understand what it was and also prevent it from cutting my hand as I handled the item. Apparently, this was a grave error on my part as despite taking pictures of what I found and sending it in. The response has essentially been that I am making up this issue. No offer to recall this chair and send a new one, no effort to check/recall all chairs with this batch number to ensure customer safety. No compensation. Just an "oh well" essentially. Considering this could have led to an injury, I am genuinely shocked with this response. DO NOT purchase from them, they will deny accountability and shirk responsibility if you have an issue with your purchase.
1 year ago
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Daal's Home has a 1.5 average rating from 179 reviews

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