Anonymous
DO NOT ORDER FROM THIS COMPANY They have accepted my order when not having the stock to fulfil and are now withholding the refund amount. I had ordered a dressing table and two bedside drawers. They called me the night prior to delivery to tell me that they didn't have the drawers in stock but they would be getting these to send on shortly and asked if I would still be ok to accept just the dressing table at this time with the drawers to follow. I made it very clear that I had ordered these as as set and would be happy to accept only on the condition that the drawers would follow and if for whatever reason, this was not possible, that they would arrange collection of the dressing table at their cost. We have been going back and forward for a few weeks now. They have denied the above mentioned phone call until I sent screenshots of the call records, at which point, they simply ignored this. Over this time they have also informed me that they will not be able to fulfil the order, due to lack of stock. During the phone call when they advised this, they cut off half was through, did not answer the phone when I immediately called back, did not call me back and when I emailed to ask them to return my call, ignore this. They have also told me that they will not be arranging collection of the dressing table and that this will need to be returned at my cost as they are classing this as a change of mind return rather than the return being due to them. They also told me that they had delivered the drawers (which they absolutely have not!) and that they would need to investigate me for this. They have blatantly lied. Not fulfilled the order. Not refunded the money for the drawers which they did not deliver and now are refusing to arrange collection of the dressing table and therefore withholding this refund also. This company is holding on to £339.97 of my money, for items not provided and are not honouring their word to collect and fully refund the items. Had they not said they would collect the item at their cost, I would have never accepted the order. Customer service has been of absolutely no help at all. Basically copy and pasting the same rhetoric with no help. Terrible company with zero customer service and withholding money which is not theirs!
9 months ago
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