Ordered 2 bed side tables, which arrived of very poor quality. The handle had air bubbles on it. Clearly a manufacturing error. The other chest of drawers had a few defects. It’s been taking over a week to resolve this with the customer service, still pending resolution.
Since I wanted to have matching furniture, I placed another order hoping that it was just one off but unfortunately not.
The chest of drawers came with 3 damaged fronts, which means that I now need to pause and wait for the new parts being dispatched.
will be returning the second item, which after the whole experience I don’t even want to open, but I was now told that I need return it and paid for the return myself! This is understandable but not after the experience I have gone through and the reason why I want this to be returned.
Very lengthy process, emails back and forth, taking lots of my time to resolve and packed furniture not even cheap. Not for me
1 year ago
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