I ordered a mirror almost a month ago and was told it would be delivered within the next few weeks. My item never came and when contacted they chased it up and got me a delivery date for when I wasn't in. The email came around 11 am and stated if you did not contact by 12 then you'd get charged 30 pound if you were not available for delivery. Luckily I managed to change the date but then they were vague again. I said if you cannot guarantee my product by Monday I just want it cancelled. They said no wait until Monday and we've put a special note on the system. It is now Monday and no delivery. Not even a delivery date or time and they won't refund me as it's still with the "planning team" absolute scam. It's been almost a month