Wish I'd read their reviews before ordering. I ordered x3 bar stools and one arrived with the leg broken in half. I raised this issue immediately with their customer service team to be told a replacement can take up to 10 working days to arrive. However they told me if I can dispose of the damaged chair myself, this would be quicker. I agreed to this, however I still haven't even had confirmation of a replacement, shipping or heard anything and it has been 8 working days since I raised the issue. So disappointing as it's meant we haven't been able to seat people for multiple weekends now and the other 2 chairs look odd incomplete. I struggle to understand why they're unable to just send a replacement and will certainly avoid purchasing from them again for this reason.