Ordered a bedroom large chest of drawers and 2 bedsides from Daals, images online show a different colour to what was received. Customer service response was I can return at my expense...cost to ship 125kg to Coventry? When quoted the consumer rights act for misrepresentation of goods as described they wanted to twist this to: we changed our minds, even after giving them clear photographic evidence. It then turns out that the large drawers were badly damaged and appeared to be packaged that way from the factory. Still Daals would not swap the incorrect colour for an alternative that we would be happy with. It took nearly two weeks to get a replacement which arrived in a very battered box, clearly a customer return which also had damage on the side and front. Reading how poor the customer service is for Daals if you have an issue, we settled to keep the units and except a small refund for the damage. Point is the pictures are misleading as the item shows a brown/grey wood unit not what was received as a flat grey and also we didn't choose to order a customer return item, we expected a factory fresh unopened unit. All the requests for reviews from Daals relate to the delivery which was well communicated and on time, it seems the customer service agents are well trained to shut down any issues or complaints promptly with no regard to consumer law. Dealing with Daals is a bit like Russian roulette, if your product arrives on time without issues then all is good, if not it really is a battle to get what is a correct order of reasonable quality. We won't be using them again.