The lack of customer focus is not something I'd expect from a retail company. I wanted a garden sofa set delivered by the weekend and ordered the Express Delivery which states it will be delivered within 5 working days. I should have ordered it on a Monday but hadn't measured up. The customer services advisor told me to place the order after the 2pm cutoff time and they will aim to deliver it but the Friday ( they had 4 working days instead of 5). However when I placed the order and called, no one wanted to help me. Even worse, when I placed the order, I got an email with a date 7 working days away (not 5 working days). I called every day but by Thursday afternoon there was still no confirmation of the delivery date. One customer advisor told me they may be able to deliver it on Saturday but by Friday afternoon there was still no communication regarding the expected delivery date. Having paid for their 5 day Express Delivery I should have received notification on Friday for a Monday delivery but when I called at 3pm they still could not give me a date. One customer advisor told me their 5 day Express Service is not 5 days but up to 7 days. She said it is in their T&C's. I could not find this information anywhere on the website. I ordered in good faith, that the delivery time on their website which states 5 days would be delivered within 5 days or earlier (as advised when I placed my order). I've cancelled my order simply because I cannot deal with a company who cannot give a delivery date or have a customer service team who can help and provide clarity. I suspect the fault is actually with their planning department, who don't appear to be able to plan at all. When I asked if I could escalate or speak to a manager, the request was refused outright. No one took responsibility or accountability . I agree with a review that stated Daal's Customer Services responses appear to be designed to frustrate rather than resolve. I will personally be avoiding this company. I would advise others to do the same. There are plenty of companies out there who can plan and have Customer Service at the hear of their business. Daal is not one of them