Extremely Disappointing Experience – Poor Communication & Zero Accountability I placed an order and requested to cancel it within an hour. I received an email from their representative confirming the cancellation and stating I’d receive a refund within 14 days. Two days later, I received a shipping confirmation from another rep. I immediately shared the email confirming the cancellation and refund, only to be told that it “wasn’t communicated to the shipping department” and the item would still be sent. I asked if they could stop the shipment through FedEx (which I’ve done for my own customers as a business owner) and was told the only option was to be home and deny the delivery. Unfortunately, they shipped it without requiring a signature, so I had no way of knowing when it would arrive or to ensure I’d be there to refuse it. Now they’re trying to charge me a 25% restocking fee—for an order that was clearly canceled in writing, and only shipped because of their internal miscommunication. The entire situation has been mishandled from start to finish, and not once did anyone take a customer-first approach or acknowledge their mistake. As a business owner myself, I would never treat a customer this way. I won’t be purchasing from this company again based on principle alone.