Ordered both the 3 and 5 drawer Maru drawers. The soft close mechanism is not fit for purpose, and the drawers will not stay closed. I have repeatedly provided Daals with photos and videos showing their drawers are faulty, followed every instruction for adjustments, and even dismantled and repacked the furniture for collection following their request. Now they are advising my refund and collection have been put on hold while they ‘re-review’ the same evidence, despite telling me to dismantle and pack in original packaging. The soft-close mechanisms don’t work, the top-drawer holes are misaligned, and the customer service has been unhelpful throughout. Different operators each time and they will not escalate my complaint to a Senior Manager. Reading reviews, it’s clear I’m not alone in experiencing poor service and faulty products. I would strongly advise against ordering from this company. The moment there is an issue or fault they do not honour their legal obligations. I am an Interior Designer and deal with many furniture retailers. I have never experienced such poor customer service and will never order from them again.