As a first-time home buyer, I understand that you can make mistakes when choosing where to shop, and unfortunately, Daals has proven to be one of mine. While their furniture designs might look appealing online, the customer service experience has been absolutely horrible. I was hung up on once, and when I finally managed to speak with a representative, she flat-out refused to help me. Despite having written confirmation via email that I should let Daals know when I am returning my product, she refused to handle my query and would not transfer me to anyone else. To make it worse, she actually said: “If you want to buy from us, you buy, but we won’t help you.” That is an outrageous way to treat any customer, let alone someone trying to navigate their first home purchase. Bigger, more reputable companies understand that new buyers often need support and guidance — Daals clearly does not care. Do not be fooled by their designs. The furniture might look nice, but the way they treat people is unacceptable. If you value service, respect, and accountability, avoid Daals at all costs.