We purchased an outdoor furniture set and covers for £1,500 from Daals, which was specifically advertised as "weatherproof," "strong and durable through all weather," and manufactured from "high quality aluminium". Less than one year later, after one of the UK's warmest winters, the furniture set failed completely, displaying multiple deep cracks and visible dents. This failure directly contradicts Daals' product description and the expectation of longevity that justified the price. When we contacted Daals for a resolution, they acknowledged the issue but refused to offer a replacement set of similar quality. Their proposed resolution was an unacceptable refund offer: initially £100, which was later raised to £200. This refund amount is negligible given the £1,500 cost and the complete failure of the product within 12 months. They essentially expect us to accept a £1,300 loss for furniture that didn't last 12 months. We believe Daals is attempting to take financial advantage of its customers by selling a premium-priced, defective product and offering a minimal, non-commensurate refund. We are pursuing our complaint through the Ombudsman and Trading Standards to seek a full resolution, as the furniture did not meet basic durability standards.