Customer: "Hello, I have ordered a sofa, but the 7am-5pm delivery window on a Tuesday that you allocated to me on Monday afternoon is a bit broad and a bit last minute, so I can not do it." Daals: "Do you have a safe space on your property to leave it?" Customer: "Its a sofa!!! I live in London, so unless you can hide it behind the bin, I don't think so". Daals: "Ok, in that case we will have to reschedule your delivery and it will be within 10 working days again, and if you don't like our next 10-hour working day delivery window, it will be within 10-days again. I had to cancel my order, with such low professionalism, I can not see how a product can be any good. Just hoping now my refund will not take as long as delivery. Sad to see businesses losing money by having poor management. Entertaining experience though.