The 2 pairs of shoes I ordered in the sale were delivered very quickly and arrived in perfect condition, however I then realised I had ordered the wrong size in both, I had ordered a size 4 & should have ordered a size 3. I telephoned customer service straight away and was informed how to return the items I had ordered & that the size 3 was available in both pairs of shoes and they would be put to one side for me to be sent out as soon as my returns arrived. Unfortunately I never received the size 3 shoes as they were not " put to one side " for me and had been sent to a location where they could not be retreived from, so I never received the 2 pairs of shoes. I was very disappointed about this as the shoes I had ordered were in the sale but were not exactly cheap, one pair was £69.99 and the other was £59.99 and furthermore, as I have a problem with one of my feet and can only wear a particular style of shoe ( I had already purchased this shoe earlier in the year and found it to be very comfortable) I was fed up that I was now not going to receive them and would have to embark on another epic search for suitable shoes. There was nothing else I wished to have as an alternative.