Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

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“I had a very disappointed experience with this shop and I wouldn’t recommend to buy anything from Muswell Hill branch. I bought two pairs of shoes from Muswell Hill branch. They were a size smaller than my size but the shoes come a bit bigger so I thought that would be ok. Also I told the sales person what my size is. I thought even if I try at home properly and have any issue I can return it. I bought them and when I tried them at home , I notice that it’s painful from the sides after a couple of steps and that wouldn’t be comfortable to wear them whole day and I just returned them in a week but got a shock because they said they don’t do refund. Any shops in London they do refund, not just in London , it’s like this everywhere. I said wouldn’t be good to tell me this when I bought them . The shop manager said that it’s says on your receipt. That’s not helpful really even if I read every single line on the receipt. Receipt means you’ve done the shopping and paid for it and all done. I even told the saleswomen that it’s smaller than my size, in this case that wouldn’t be harmful to tell me that they don’t do refund so I wouldn’t take the risk. And when I returned them to the shop, the manager didn’t even try to help , she was like “ sorry , you should have asked before you buy if we do refund. If you didn’t ask , it’s your false, your responsibility “. Very unfriendly, unhelpful. We live in London , you can get refund from everywhere , why should I ask if they accept refund. Wouldn’t be nice to just remind the customers that you don’t do refund? Is that one additional sentence going to make you older , or make you tired? It means after you sell the product you don’t care what happens after that, which is not good. I always try to do shopping from the local businesses but this is not nice return from the shops. I wouldn’t recommend to buy anything from this shop. I believe being honest and clear to the customer is important and in this shop there is no honesty. They aim to sell their product and don’t care the rest. If you don’t want to have a trouble and ruin your day then avoid doing shopping from this shop.”

Helpful Report

Posted 7 months ago

“I understand how unpredictable and exciting the crypto space can be. As a crypto enthusiast, I joined a crypto program through a Telegram link. The program was great at first and I made decent profits for almost 6 months. However, I began experiencing glitches that led to me being denied access to my assets worth over $180,000. I tried to contact the team, but they only offered to help if I paid more money. After searching for external help, I finally came across the HACKSPEDITOUS team. I contacted them via email (hackspeditously @ gmail. com) and received a response within a few hours. They were able to help me recover my funds and have been instrumental in securing my future crypto assets with ease. I highly recommend reaching out to the HACKSPEDITOUS team for assistance. You can contact them via email (hackspeditously @ gmail .com) or Whatsapp at +1 5 6 7 2 4 6 3 1 1 7. They are always ready to provide 100% assistance whenever you need it.”

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Posted 9 months ago

“SCAM!!!! SCAM!!! SACM!! Do not purchase from this provider. I order two pair of UGG boots for my daughter and they NEVER ARRIVED!! However they had the NERVE to try and debit my account for payment for merchandise never received. BUYER BEWARE...i REACHED OUT TO THEM BY CHAT (TWICE) AND NEVER GOT A RESPONSE. FIILLING A DISPUTE WITH AFFRIM RIGHT IMMEDIATLEY !!!!!!!”

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Posted 10 months ago

“Great customer service!!! My package was lost and they sent me another one!!! The man I spoke to was very nice and helpful!! They authentic Valentino purses at a reasonable price.”

Helpful Report

Posted 1 year ago

“I'm from Ireland and bought a pair of runners for my wife's birthday costing €135 including delivery. In Ireland if you order from the UK there is no customs charges and items less than €150. I have been asked to pay an additional €100 customs charge because Daniel Footwear have incorrectly stated that the value of the runners is over €150. This is absolutely ridiculous and I won't be accepting the package or paying customs and I expect a full refund. I advise anyone else in Ireland to avoid this company.”

Helpful Report

Posted 1 year ago

“They sent me a "designer" bag that was very cheaply made. The chain looks like it came out of a quarter machine. I have to lose $40 in shipping for their lack of quality. Or keep it. They do not care about quality.”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“It is my father's 1st death anniversary and went to reminisce Street lane where we lived. Me and my sister went into Daniels to see if we liked anything. Everything was out dated and awful so we walked out within 60 seconds. One of the staff came running after us and said have you left a bag in the shop but was scanning me. And she went back, I was horrified by her actions as she looked at me as if I stole something from the shoe shop. My handbag was very small that I could not fit a child's shoe nevermind anything else. We went to question her and she said yes she thought I had stolen from the shop. I was in shock as I have never in my life experienced anything like this!!! She was actually argumentative and said review or do what ever. THIS SHOP IS OUTDATED WITH CHEAP STOCK WHICH IS FROM YEARS AGO. I told her my father passed which I shouldn't have had tohence being in the area. Called me a their when I did not even touch anything. Very outdated shop and staff”

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Posted 2 years ago

“Ich danke Ihnen. Ausgezeichnet wie immer! Toller Service und Qualitätsprodukte.”

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Posted 2 years ago

“Thank you all very much!”

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Posted 2 years ago

“Gutes Geschäft. Alles wurde pünktlich geliefert, angenehm kommuniziert, die Ware ist gut. Ich danke Ihnen.”

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Posted 2 years ago

“teaeaaerarsaarsa”

Helpful Report

Posted 2 years ago

“I put in my order, they took my money, only for the next day they said they was out of stock. This was on the 8th February, iam still waiting for my refund, which they are trying to pass the buck and saying its klarna I have to contact, which is going to cost me more, its for them to sort not me, I will not be buying from a company who mess people around like this, its a disgrace, you are quick to take payment. Just sort it.”

Helpful Report

Posted 2 years ago

“Valentino wallet from Daniel Footwear is cheap made. Please look at the photo.”

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Posted 2 years ago

“Very disappointed on my first order. Placed order on 20th December and having a couple phone calls to get delivery status after that the order has been cancelled on 23rd December without explanation and with no alternative offered. I have been left without promised hand bag from Guess for my partner this Christmas. Better will stay with Amazon after this experience. Will never recommend and the last - I will never refer any friend for you ;)….. please do something and improve your customer service as ig was very embarrassing experience with your team!!!”

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Posted 2 years ago

“Very good & fast. The first thing that is most important to a customer is fast dispatch and delivered on time without having to contact them via phone. Really impressed. They stock some in demand brands too. Thank you so much.”

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Posted 3 years ago

“Very pleased with my new pair of Wedmore Lace-Up Brogues! Thanks very much.”

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Posted 3 years ago

“Ordered some fab boots which unfortunately arrived damaged. I sent them back & emailed customer service to let them know. Response was very slow (but we are in a pandemic). After chasing up a few times, Ola kindly sent me a replacement pair which arrived really quickly. I love the boots but the slow/lack of customer response is not ideal & frustrating if you need to return something or ask a question.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave us a review. We are very sorry to hear that your order arrived damaged however we are happy to hear that Ola was able to assist in providing you with a replacement pair. Please accept our sincere apologise for your order arriving damaged and also for the delay in response due to the high volume of enquiries we have been receiving. Kind Regards, Natalie

Posted 3 years ago

“I had to return the bikers I bought but only because the back was very'rigid'and even with a AA width size 7 foot I couldn't get my foot in the boot ! They weren't too small but I literally could not insert my foot in the boot. However the service and packaging etc was excellent as was my return. So yes Iwould recommend them.”

Helpful Report

Posted 3 years ago

“Terrible customer service - I received a damaged pair of boots I have contacted customer service multiple times and also tried to speak with them via chat. No one has bothered to get back to me. Now I am left with broken boots. DO NOT BUY FROM!!”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave us a review. We are very sorry to hear of this. We are currently working through emails as quickly as possible and aim to answer all emails within 48 hours however i have located your email and it will be dealt with as priority, please expect a reply shortly. Kind Regards, Natalie

Posted 3 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews