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Daniel Footwear Reviews

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

Company Reviews

Product Reviews

4.5

Based on 5,833 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Daniel Footwear Reviews

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Daniel Footwear 5 star review on 12th April 2020

Daniel Footwear 5 star review on 6th April 2020

Anthony Newland

Daniel Footwear 5 star review on 11th February 2020

Celeste Smithen

Daniel Footwear 5 star review on 11th February 2020

Celeste Smithen

Daniel Footwear 5 star review on 5th January 2020

Danalouise King

Daniel Footwear 5 star review on 28th December 2019

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Pull strap broke off on the first attempt to put the boot on. I didn’t have time to ask for a refund or replacement so I haven’t notified Daniel Footwear about it or given them chance to resolve the issue.”

Posted 4 years ago

Read Daniel Footwear Reviews

Thank you for making us aware of this. I have contacted you via email to resolve this. Natalie - Customer Service

Posted 4 years ago

“Disappointing purchase. The boots that were sent to me had been worn, they had scratched soles and mud on the heels. Although the Customer Services said to send them immediately back and paid the postage and they said as soon as I sent them a photo of proof of postage they would send me another pair. But this did not happen as they then didn't have a replacement pair. I was refunded in full.”

Posted 4 years ago

“I'm sorry to say that the shoes I received were obviously not a matching pair although the same shoe style. I have taken pictures of the pair sent to me and people laugh as they are SO different! Very disappointed as I liked them. Ann Rogers”

Posted 4 years ago

“Unfortunately the boots didn't fit me very well so I had to return. Very disappointed that it cost over£11 to return. I love your ranges but no longer have a shop in the area (Birmingham has closed) so reluctant to buy online now due to cost if I need to return.”

Posted 4 years ago

“Ordered a pair of boots which I never received because they was not in stock even though still up on website. Then once informed they are not in stock I changed my order to a different pair and yet again same thing happened. They did refund my payment quickly though which was a plus I suppose. But would not order from them again.”

Posted 4 years ago

“2nd attempt at ordering from you and 2nd time I didn’t get the order as expected. 1st time I paid for next day deliver and it wasn’t sent out on time so wasn’t going to be delivered til the following week which was after the occasion I needed them for 2nd time I ordered and paid for two pairs of Manas boots, one pair I was then told was out of stock (despite me ordering and paying for it) 2nd pair arrive and although they fit and are comfortable they are a different brand to what was advertised. Just not good enough!!”

Posted 4 years ago

“Shoes arrived and soles on both scuffed indicating previous wear. Very disappointing so planned to return. Had to contact helpline to receive label to freepost. This service was efficient. Await refund. Have purchased a lot of Daniel shoes in past as like the styles and are comfortable. Disappointed by my first attempt to buy online in the absence of any Daniel store here in N Ireland as local store has closed.”

Posted 4 years ago

Read Daniel Footwear Reviews

Hi, I'm very sorry to hear you have received your order in this condition, We'll be sure to raise this with the sending location and make sure this doesn't happen again in the future and I can assure you any future orders made with ourselves will be perfect. Regards Mark

Posted 4 years ago

“I ordered size xs/s and the store send size m/l”

Posted 4 years ago

“Paid for next day delivery as wanted the boots for a particular occasion. When they didn't arrive, telephoned the company only to discover they had not been sent. Very disappointed and cancelled my order.”

Posted 5 years ago

Read Daniel Footwear Reviews

Hi jacqueline, Please accept my apologies for the poor experience you have had with ourselves, this is not the standard we aim for and deliver. If there is anything we can do for you in the future please get in touch and we will be sure to make your next experience with Daniel Footwear a more positive one. Regards Mark Customer Services

Posted 5 years ago

“The shoes I ordered were good quality and excellent value in the sale. I was however disappointed with the time taken for them to arrive. My daughter had ordered the shoes for an interview and we arranged to have them delivered to our local branch. The website said delivery would be 2-4 working days. We ordered the shoes on a Saturday expecting them to arrive on the following Thursday or Friday at the latest. The shoes eventually arrived in store on the following Monday (9 days after they were ordered). My daughter had to rush to collect the shoes and go straight off to her interview which was not ideal and increased her stress levels.”

Posted 5 years ago

Read Daniel Footwear Reviews

Hi Julia, I'm very sorry for the extra stress the late delivery caused, we do endeavor to delivery within 2-4 working days but occasionally it can be longer, which we try to keep to an absolute minimum. Regards Mark Customer Services

Posted 5 years ago

“Faulty item - punch on boots, returned,fair enough they paid for return but overall very slow and painful experience, will avoid in the future...”

Posted 5 years ago

Read Daniel Footwear Reviews

Hello, I'm very sorry to hear of your poor experience with ourselves, you should not have received a faulty shoe and returns can take longer to process at this busy time of year with a high number of Christmas returns we receive. We do try and process refunds as quickly as possible at all times. Regards Mark Customer Services

Posted 5 years ago

“Couldn’t even put 3 toes in the very expensive and very beautiful boots! Had to be sent back.”

Posted 5 years ago

Read Daniel Footwear Reviews

Hi Pipa, Thank you for your review and i'm sorry to hear that the shoe didn't fit well, I will pass this feedback onto our quality control team. Thank you for ordering from Daniel Footwear. Regards Mark Customer Services

Posted 5 years ago

“Ordered a pair of Michael Kors trainers in a size 38, which I assumed was EU sizing. Turns out this is IT sizing (whatever that is) so they were too big. This means all the Michael Kors footwear is only available in half sizes...... Had to return to the only store for miles so that it was free (even though it wasn’t my fault) and still waiting on my refund. Doubt I’d risk another purchase.”

Posted 5 years ago

“I ordered two pairs of boots online. The wrong boots were delivered to me. I then went in store to return the boots. I was only refunded for one pair in error. I am still waiting for the full refund.”

Posted 5 years ago

“I paid extra for next day delivery. They did not arrive next day and when I enquired I told that there was an issue with dhl. This to me is not an acceptable response and I feel I should have been offer a small refund of the extra I paid for next day. Constructively, in today’s market place customers expect free and simple returns process for online purchase rather than having to visit the post office and pay - most consumers don’t have time for this. I would hesitate ordering from Daniel again due to the inconvenience of returns. The shoes were lovely and beautifully packaged, I just decided they were not my style.”

Posted 5 years ago

“Products look lovely on the website but the reality is very different. One handbag came with the chain handle completely twisted and could not be straightened and one came so badly packed that the leather was creased and could not be smoothed out. Too expensive for that quality so they were returned. Very disappointing.”

Posted 5 years ago

“Placed an order then to be told the trainers were unavailable. I was disappointed but the refund was fairly quick.”

Posted 5 years ago

“Bought a MK handbag and paid extra for quick delivery. The parcel arrived on time but did not contain my handbag but a shawl for someone in Edinburgh! Hit to call to advise Daniel Footwear of their mistake. Arranged for the items to be swapped only for the shawl to be sent bag to me 2 days later. Not impressed with the service although the handbag is lovely. Big doubts as to whether I will buy again.”

Posted 5 years ago

Read Daniel Footwear Reviews

Good Afternoon, I am very sorry this happened to you. I have passed your feedback onto our warehouse manager to ensure this doesn't happen again. I can see you now have you handbag and as part of the apology for the inconvenience caused I have emailed you a discount code to use against your next online purchase with us. Kind Regards, Emma Customer Services

Posted 5 years ago

“I find the website very slow to load onto each page and collecting your order from the store ( Mill Hill ) wa snot a great experience as staff unhelpful when it comes down to online orders.”

Posted 5 years ago

“I bought Birkenstock Madrid Big Buckle sandals from Daniel Footwear because I could not find them here in the U.S. I was impressed with how quickly I received them! Unfortunately, they aren’t a good fit for my feet but now I can’t return them because the shipping costs $117, which is more than I paid for the sandals! Now I’m stuck with sandals that I can’t wear.”

Posted 5 years ago

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Daniel Footwear is rated 4.5 based on 5,833 reviews