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Daniel Footwear Reviews

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

Company Reviews

Product Reviews

4.5

Based on 5,833 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Daniel Footwear Reviews

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Daniel Footwear 5 star review on 12th April 2020

Daniel Footwear 5 star review on 6th April 2020

Anthony Newland

Daniel Footwear 5 star review on 11th February 2020

Celeste Smithen

Daniel Footwear 5 star review on 11th February 2020

Celeste Smithen

Daniel Footwear 5 star review on 5th January 2020

Danalouise King

Daniel Footwear 5 star review on 28th December 2019

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed to be sent the wrong pair of shoes, to then be told I had to return the wrong pair before they would send me the correct pair. This has meant I won't have them for when I need them. Had I not received 20% off them, I would have cancelled the order. This was not my error, they should have sent me the correct pair as soon as I made them away of their mistake.”

Posted 7 years ago

“I received the wrong colour u sent me black instead of beige”

Posted 7 years ago

“I am unable to provide a rating review as I still have not received my order. I have contacted FedEx & my parcel should have been delivered by now. FedEx is investigating but at present I am not a happy customer.”

Posted 8 years ago

“The shoes themselves were fine, but disappointingly, there were 3 colours on the website all called 'grey'. I ordered the ones that ash shoes actually call perkish, but Daniel footwear sent me the totally different ones called 'marble'. So, I shall be sending them back I am afraid. :(”

Posted 8 years ago

Read Daniel Footwear Reviews

Dear Elizabeth, Please accept my sincerest apologies for any inconvenience caused. There are a few different grey shades of the Ash Virgin BIS trainers & you did order the correct colour which is the GRL or Perkish. When we receive these back we will send out the correct replacement or issue a refund depending on your wishes. Kind regards Kris

Posted 8 years ago

“Ordered a pair of ankle boots from Daniel Footwear, and although the boots I received were good quality, they sent the wrong ones. I emailed them to let them know, and their first email back to me hadn't been read properly, as they didn't address me by name, and apologised for sending the wrong size. I'm still awaiting a full refund plus postage.”

Posted 8 years ago

Read Daniel Footwear Reviews

Dear Debbie, Apologies for any miscommunication regarding the email correspondence. You were refunded the full cost of the order along with the postage for the error. We always check the products that are sent out to customers are in the best quality and are correct to the order, so I do apologise ithat the process had failed in this instance. KInd Regards, Kris

Posted 8 years ago

“Order went to billing address not delivery address”

Posted 8 years ago

Read Daniel Footwear Reviews

Dear Sam, Apologies if the parcel did not go to the desired address however the Billing & delivery address on the order were the same. If there are any issues with a delivery we always try to correct them as quickly as possible. Kris

Posted 8 years ago

“Wrong shoes sent to me. Not the first time.”

Posted 8 years ago

“Very over priced”

Posted 8 years ago

“Havent yet received my order so not mucj point in asking fornmy review of the service before its complete”

Posted 8 years ago

“Couldn't find any information about the type of leather that was used in order to decipher ther quality of the shoe. Resulted in a refund.”

Posted 8 years ago

Read Daniel Footwear Reviews

Dear Yasin, Thank you for your review. I have passed this on to our product manager. Daniel footwear make sure all product information is on the site so we apologise for this. We can ensure you that this information will be put in the product overview. Kind regards, Chloe

Posted 8 years ago

“The shoes advertised were out of stock at two prices and it all went through - love the site but get it right guys”

Posted 8 years ago

“Out of stock”

Posted 8 years ago

“Still waiting for them to arrive delivery company are awful I work full time twice they came left me a card with no details on, I've had to use3 different telephone numbers to reschedule delivery and ask for my purchase to be left with a neighbour very poor communication”

Posted 8 years ago

“I've ordered many times from Daniels footwear and always been totally satified but this time it was far from that! Poor packaging outside and inside and not new pair of shoes!”

Posted 8 years ago

“Not very happy shoes arrived having been incorrectly sized from US to EURO/UK ! Had to return as one size too big . I would have expected more customer care other than you have to return them first before we can send you another pair ?? Especially when it was no error of my own doing . All I can say is it's a good job I didn't want them for a special occasion and quickly ! £175 is a lot of money to pay for this to happen.”

Posted 8 years ago

“Not pleased with boots they were far shorter in length than expected also having to pay for delivery and return cost me ten pounds not good service therefore would not recommended !!!!”

Posted 8 years ago

“The boots arrived , but they didn't fit. Had to pay postage to return the item which cost £6.50 (something I've never had to do before) I'm still waiting to hear about my rufund. Will not be ordering from this site again.”

Posted 8 years ago

“Incorrect size sent so disappointing. Awaiting correct size to be delivered.”

Posted 8 years ago

“Ordered on line, told two days later item was out of stock, took 2 phone calls and an email to get the refund actioned.”

Posted 8 years ago

“I have twice sent emails to tell this company that they had made a mistake with my order. They sent me ladies slippers instead of men's. I went elsewhere to purchase the men's slippers as it was for a birthday present. I have not heard a thing up to the present time. Not good enough”

Posted 8 years ago

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Daniel Footwear is rated 4.5 based on 5,833 reviews