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Daniel Footwear Reviews

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

Company Reviews

Product Reviews

4.5

Based on 5,833 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Daniel Footwear Reviews

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Daniel Footwear 5 star review on 12th April 2020

Daniel Footwear 5 star review on 6th April 2020

Anthony Newland

Daniel Footwear 5 star review on 11th February 2020

Celeste Smithen

Daniel Footwear 5 star review on 11th February 2020

Celeste Smithen

Daniel Footwear 5 star review on 5th January 2020

Danalouise King

Daniel Footwear 5 star review on 28th December 2019

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day, they arrived in 2 days! They were faulty so I rang. Your colleague told me to send them back and wait a few days and then reorder. So I sent them back (at my expense) and waited, reordered and repaid P&P! the new pair have the same fault! It looks like they were resent. I rang again, have been promised a discount voucher, and a free returns. This will cover my expenses for the second purchase, but nothing for the first! So yes I have not had a good experience.”

Posted 6 years ago

Read Daniel Footwear Reviews

Dear Jane, Thank you for taking the time to leave us a review. I really do apologise to hear that you had a bad experience with us. I can see that both orders have been fully refunded including the original post and packaging. If you would like to send over a picture of the post office receipt for the return of your item to help@danielfootwear.co.uk we will happily reimburse you for this. Apologies once again for any inconvenience caused by this. Kind Regards, Customer Service Team

Posted 6 years ago

“if you're ordering from the US, BEWARE: return shipping costs are more expensive than the shoes themselves. if you aren't sure you are going to keep them, i advise shopping somewhere closer to home.”

Posted 6 years ago

Read Daniel Footwear Reviews

Thank you for taking the time to leave us a review. Sorry to hear that it cost you so much to send these back to ourselves, unfortunately we don't cover the cost of returns for international orders as stated on our website. If you do want to place an order with us in the future you can always email us at help@danielfootwear.co.uk to double check the sizing. Kind Regards, Customer Service Team

Posted 6 years ago

“ordered and paid for a pair of K&s shoes which I buy regularly after a couple of days get an email saying it is out of stock. was extremely disappointing .”

Posted 7 years ago

Read Daniel Footwear Reviews

Thank you for taking the time to write us a review, I really do apologise to hear this. I have looked into this for you and can see that it looks like we were showing a stock discrepancy on that particular item due to a warehouse move. I can assure you that this has now been rectified on our system to prevent this happening again. Apologies once again for any inconvenience caused by this. Kind Regards, Customer Service Team

Posted 7 years ago

“The zip on the left shoe keeps coming down when walking, the shoe then slips off my foot and keep stopping to fasten it.”

Posted 7 years ago

“I didn't receive the purchase because you requested additional proof of my address. I have made many purchases outside the USA and never needed additional proof of address. Since the purchase was going I my credit card billing address I saw no need to fax a utility bill with my address on it. Way too much trouble for a pair of sandals!”

Posted 7 years ago

Read Daniel Footwear Reviews

Thank your for taking the time in writing a review. Our secure payment providers had raised this for us to get more information on this order as they had never seen your card details before being used online, this is for your own safety as well as ours as your card could have been used by somebody else. Apologies for any inconvenience caused by this. Kinds Regards, Customer Service Team

Posted 7 years ago

“I enquired why the delivery was taking so long.They replied to say the item had been lost in transit. The item was now out of stock so I was issued a refund.”

Posted 7 years ago

Read Daniel Footwear Reviews

Dear Alex, Thank you for taking the time to write us a review, I would like to apologise again for your parcel getting lost in transit with the courier service. With us delivery all over the UK the parcel will be passed around several depots in order to get it to the right place within a certain time frame. This can result in parcel getting misplaced. I would like to assure you that this isn't something that happens often. I can see that you have been fully refunded for your order. Apologies once again. Kind Regards, Customer Service Team

Posted 7 years ago

“I paid my items to came next day and came after two days.”

Posted 7 years ago

“Placed an order through quidco, have declined my cashback and there is no reason why they should!”

Posted 7 years ago

“I ordered a pair of black suede courts in the January sale. I was sent a pair of shoes that had clearly been worn and returned. The soles were scuffed and the suede marked/scuffed in several places on both shoes. Very disappointing.”

Posted 7 years ago

“My online order went smoothly, I use Daniel footwear on a regular basis as I have an addiction to shoes/boots and find Daniel has styles which I really like, however unfortunately on collecting my order from the street lane store in Leeds I didn't receive the usual happy helpful customer service I usually get. Firstly as I approached the till to ask for my order I had to struggle to get by a member of staff which had no manners what so ever and stood in the middle of the isle even though she saw I was trying to get by she just didn't move an inch which I thought was so rude, as they had a sale on the store was messy with shoes/boots all over which made it difficult to get to the till. No smiles from either of the staff present and I felt like more of an inconvenience than a customer, the lady at the till took my name and proceeded to get my package, on bringing it back to the till she for some reason took scissors and began to open my package?? I'm usually just handed my package with a smile and a thankyou so I just can't understand why this lady wanted to see what I'd purchased, after years of shopping at Daniel I feel new staff are ruining the pleasant feeling of shopping in this particular store and I certainly won't be returning and spending the large sums of money which I used to. Customer service is so important especially when the customer is spending hundreds and is a regular customer, I'm thinking this is the reason this store is always empty of customers nowadays, such a pity.”

Posted 7 years ago

Read Daniel Footwear Reviews

Dear Amanda, Many thanks for taking the time to leave us a review and to let us know about your experience in our Leeds store. I really do apologise you felt this way, the parcel should only have been opened upon request of yourself. I have passed this onto our store Sales Director who will be looking into this. Please be assured he will dealing with accordingly to make sure this does not happen. Once again I do apologise for all of the inconvenience caused, if you need any more information or would like to discuss this further please do not hesitate to contact me. We hope to hear from you again soon. Kind Regards Rachael Customer Services

Posted 7 years ago

“Received the wrong boots. Sent them back got the correct pair delivered but were too small. I sent them back and I am still waiting for my £100 refund that was over a week ago”

Posted 7 years ago

“I was happy with product but not so happy with packaging or missing items. I have a pair of the ugg sneakers in another color from another store and they with an extra pair of shoelaces. My box had no inside packaging just shoes thrown in a box. This was my first purchase with your store and may very well be the only.”

Posted 7 years ago

“Shoes arrived with mark so in the suede and then to add insult to injury I had to pay to return them...since when does that happen in the online shopping world nowadays?!”

Posted 7 years ago

“Sadly the £150 UGG boots I bought were just not acceptable - one bigger than the other due to bad manufacture of the stretchy-material around the zip, and one zip not fitted well either and difficult to use. Returned them a week ago and waiting for hopefully a properly manufactured pair to be delivered - am hoping that staff at Daniel Footwear check this pair for quality before sending to us.”

Posted 7 years ago

“I am trying to return the ankle demi boots and have sent an email asking for help - no reply. Since you are out of the country based, how do I do that please? Do you have free returns or will it cost a huge amount (according to the post office). I have only a short number of days as per your return policy. Hurry!”

Posted 7 years ago

“They where really small due to the warm lining.”

Posted 7 years ago

“The shoes I ordered were very poorly made”

Posted 7 years ago

“The shoes were substandard as velvet was coming away from the sole and in the other pair available in another store were the same????”

Posted 7 years ago

“I didn't receive my order after 8-9day I phone customer service and they said I will receive my order next 2 day but I still don't receive my order . I say to the customer service I have to go somewhere after 2 day but no luck, so have to cancel my an order after 4 day .”

Posted 7 years ago

“Ordered a pair of shoes online and the wrong shoes came, went in store to change them to what i ordered and they were not in stock so had to keep the ones they sent me and get a bigger size. Because the shoes were dearer i then had to pay £20 extra for the shoes.”

Posted 7 years ago

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Daniel Footwear is rated 4.5 based on 5,833 reviews