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Daniel Footwear Reviews

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

Company Reviews

Product Reviews

4.5

Based on 5,833 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Daniel Footwear Reviews

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Daniel Footwear 5 star review on 12th April 2020

Daniel Footwear 5 star review on 6th April 2020

Anthony Newland

Daniel Footwear 5 star review on 11th February 2020

Celeste Smithen

Daniel Footwear 5 star review on 11th February 2020

Celeste Smithen

Daniel Footwear 5 star review on 5th January 2020

Danalouise King

Daniel Footwear 5 star review on 28th December 2019

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some fab boots which unfortunately arrived damaged. I sent them back & emailed customer service to let them know. Response was very slow (but we are in a pandemic). After chasing up a few times, Ola kindly sent me a replacement pair which arrived really quickly. I love the boots but the slow/lack of customer response is not ideal & frustrating if you need to return something or ask a question.”

Posted 3 years ago

Read Daniel Footwear Reviews

Hello, Thank you for taking the time to leave us a review. We are very sorry to hear that your order arrived damaged however we are happy to hear that Ola was able to assist in providing you with a replacement pair. Please accept our sincere apologise for your order arriving damaged and also for the delay in response due to the high volume of enquiries we have been receiving. Kind Regards, Natalie

Posted 3 years ago

“Purchased some ankle boots called Adril beautiful boots but there was no way any one was getting there foot into the boot as it was tiny at the ankle such a shame had to return.”

Posted 4 years ago

“I received my shoes which are fine but the packaging was awful, the whole box was crushed wasn’t really happy with that as they are a gift. Said 2-4 working days it took 7/8 working days to get to me.”

Posted 4 years ago

“The boots are beautiful but they come with a defect. Fringes of rigth boot are soft and pending naturally. But on the left One the leather of the fringes is hard as it had been wet. A bit desappointed.”

Posted 4 years ago

“I am not impressed the way your UGG BOOTS Are sent out to your customers very disappointed.Not to the standard of the UGG Co. Customer service from HENRY was Very good”

Posted 4 years ago

“Item was easy to find on the website, order was reasonable to make with minor issues, delivery was on time but packaging was not very good as just a plastic wrap covered with tape”

Posted 4 years ago

“Shoes were fine but arrived a day later than I expected and also they were a birthday gift and the box was absolutely battered and taped up with brown tape to hide damage and they were only actually £20 cheaper in sale so very disappointed as actually made shoes look cheap which they actually weren’t and looked like I’d bought on local market so not happy”

Posted 4 years ago

“Lovely boots but postage cost is very high compared to other retailers”

Posted 4 years ago

“I bought two pairs of boots that were on sale, they were overknee boots but when I tried them on they did not look right. This made me disappointed but the worse was that I had to pay £13.60 to return each pair which cost me almost £28. It’s a lot of money just for a return service as a result I do not think that I will be ever buying anything from their online service.”

Posted 4 years ago

“Nothing wrong with the items I bought but in both cases they arrived poorly packaged which rather spoilt the experience.”

Posted 4 years ago

“Product Looked new and in good condition and in packaging Only fault payed for express postage took couple days longer.”

Posted 4 years ago

Read Daniel Footwear Reviews

Hi, Thank you for taking the time to leave ourselves a review, please accept my apologies for the delay in receiving your order, i'm very pleased to hear you were pleased with the product. I have refunded the delivery charge you paid and you should receive this in your bank account within 2-4 working days. Regards Mark

Posted 4 years ago

“I had purchase a tory burch bag from daniel footwear but it has a small scratch on it so i returned it back. However, i has been a week since i returned it and i have not receive any information from them on the issue of refund.”

Posted 4 years ago

Read Daniel Footwear Reviews

Hi, Sorry to hear of the condition you received the bag in, returns can take a little longer than usual due to the high volume of returns received post our black friday promotion. You'll be refunded ASAP. Regards Mark

Posted 4 years ago

“I ordered boots paid for them and a day later told they were out of stock money was refunded at once”

Posted 4 years ago

“I ordered a bag from Daniel footwear. Unfortunately there was a labelling issue where it was poorly attached to the parcel therefore it was failing to scan at the time of delivery. I was told by the person delivering they will take this back to the local warehouse so it can be re-labelled and they will attempt delivery the following day. This was not the case, I had to wait for a further 3 days- 4 days and only after chasing it up with Daniel footwear I was given an update on the whereabouts of my order. The bag itself didnt have any issues, it was perfect however it was frustrating I had to go through this long wait for something that could have been avoided if it wasnt poorly labelled.”

Posted 4 years ago

“Not very friendly in the shops And not very quality shoes I need to take them for repair before I start using them because the foot strap on the back was very loose and don’t fit properly Cost me 40 £ extra but I buy the shoes only because they much the colour of my dress”

Posted 4 years ago

“Lovely sandals but didn’t fit right”

Posted 4 years ago

“I ordered a bag but very disappointed it was not packed in a box, just a poly mailer. Bought a few bags from Farfetch, they arrived every time safely in a box. You should treat every item with care, especially when customer paid for shipping and was sent from oversea.”

Posted 4 years ago

Read Daniel Footwear Reviews

Hi Jane, I'm very sorry to her you didn't receive your order in a box, this is not acceptable as all bags should be sent in a box, which we will rectify with the sending location. I can assure you any future bag orders will be sent in a box. Regards Mark Customer Services

Posted 4 years ago

“The processing of my order was efficient and I received it promptly and without issue. However, when I placed the order I also emailed the Customer Service department asking when/if an out of stock item might be available again. I didn't receive a response, which is very poor.”

Posted 4 years ago

Read Daniel Footwear Reviews

Hi Anne, Sorry to hear you did not receive a reply, I have sent you a direct email to ask, which product you were interested in. Thanks Mark

Posted 4 years ago

“Love the shoe colour and the style. Quite comfortable too. I bought a size 8, and it’s quite a small 8. The only ‘Big’ problem is trying to fasten the shoe, it’s impossible. The fastening buckle is too small, the strap that goes through the buckle is much larger. It’s very frustrating!!”

Posted 4 years ago

“Just a bit disappointed as the size I ordered didn’t fit so I had to return the two pairs I ordered which cane to £ 124.99 . I was charged £5 delivery as my order was 1p short !! Upon returning the items I was refunded £124.99 . Had I kept the two pairs , I wouldn’t have minded the delivery charge but feel a bit cheated that I paid for £5 . I think I will visit the store instead or buy from amazon in future .”

Posted 4 years ago

Read Daniel Footwear Reviews

Hi Amita, Thank you for your review, given the circumstances I will happily process a refund for your original delivery charge :-) Any problems in the future you can contact our customer services team and we'll always be happy to help. Regards Mark Customer Servuces

Posted 4 years ago

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Daniel Footwear is rated 4.5 based on 5,833 reviews