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Daniel Footwear Reviews

4.5 Rating 5,833 Reviews
88 %
of reviewers recommend Daniel Footwear
Company Reviews Product Reviews
3,825
 Questions Metrics Info
4.5
Based on 5,833 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Daniel Footwear Reviews

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Anonymous
Verified Buyer
“The shoes I ordered were listed as grey but they are very much brown, not grey. They are quite a narrow fit so I would advise going a size up if you are on a half size. Delivery was quite quickly though.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Lovely boots but had to send back as they are OVER THE KNEE not knee high! It doesn't say that anywhere in the description so be aware!”
Helpful Report
Posted 5 years ago
Carragh Crampton
Verified Buyer
“Great looking shoes and comfortable for the first while then started getting a blister on my foot but after breaking them in they look and feel great! Colour does come off on tights not great but still looking and feeling fabulous!”
Helpful Report
Posted 5 years ago
Alison Sarah Dunkerley
Verified Buyer
“I purchased the boots because I have a pair in blue which have been so comfortable and had so many comments from people on how nice they looked. Unfortunately the grey pair have a sharp pin sticking out from the decorative button on the side of both boots. The reason why I ordered them on line was because the pair I saw in a shop were also faulty on the decorative button so ordered them on line to hopefully get a perfect pair . Appreciate they are reduced in price in the sale and therefore prepared to accept an inferior product but would never have paid full price for such a poor product.”
Helpful Report
Posted 5 years ago
Hi Alison, Please accept my apologies for the condition you have received your order in, you should have received a perfect pair. I have processed a 15% refund for the condition you have received the shoes in, this should be in your bank account by the end of week. Thank you for ordering from Daniel Footwear. Regards Mark Customer Services
Posted 5 years ago
Marina Marmion
Verified Buyer
“ankle boots are ok and I like the colour but they have stretched quite a bit after wearing a few times”
Helpful Report
Posted 5 years ago
Jacqueline Dyson
Verified Buyer
“Good service from completing order on line to receiving goods. I had ordered two pairs of knee length boots for fit. Very disappointed at having to pay for return of one pair due to the fact that the goods I had ordered were sale items. If they had been full price items, return costs were included. This should be included whether they are sale items or not. I had to return a pair of knee length boots at a cost to myself of £12.00 in postage which I do not think the customer should have to pay. On the above basis, I am not sure I would order again from Daniel Footwear and would use a website that covers postage for both delivery and returns. Thank you”
Helpful Report
Posted 5 years ago
Hi Jacqueline, I'm sorry to hear you are not happy with our current returns postage policy, I understand your frustrations with this. I have credited your online account with £12 credit to use on any future orders with ourselves. Regards Mark Customer Services
Posted 5 years ago
Dominic Lloyd
Verified Buyer
“Boots are fine, but they send you spam by text message, so I will be deactivating my account and not using them again.”
Helpful Report
Posted 5 years ago
Hi Dominic, Sorry to hear you have received an unwanted text message, I will ensure your details are removed from our SMS list. I hope you consider using Daniel Footwear again in the future and once again apologies for this mistake. Regards Mark
Posted 5 years ago
Anonymous
Verified Buyer
“Customer services is shocking via email. I asked a question regarding returning a bag. I got a reply saying the boots I'd ordered, on the same order as the bag, weren't eligible for a free return. I replied saying it was the bag I needed to return and hadn't mentioned the boots.”
Helpful Report
Posted 5 years ago
Hi, Please accept my apologies for the confusion on your original email, I can see we have posted out a free returns label. Please let ourselves know if there is anything else we can assist you with. Regards Mark
Posted 5 years ago
Anonymous
Verified Buyer
“Ordered 2 items but they arrived on different days and invoice with first delivery made me believe the second item was not available Products are good Re online delivery- think of the customer who is trying to co- ordinate delivery arrangement, I really do want the order to arrive complete rather than on separate days”
Helpful Report
Posted 5 years ago
Hi, Thank you for your review, we do endeavor where possible to send orders out complete but on the odd occasion we do have to send items from seperate locations, please accept our apologies for any inconvenience caused by this. Regards Mark Daniel Footwear
Posted 5 years ago
Corinne Whittaker
Verified Buyer
“Sorry cannot review yet as it’s got lost. So I have not got my bag, have not heard anything for almost a week”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Bought Ugg Boots in the Black Friday Sale for Granddaughter. I wasn't in the US for Thanksgiving, so Daniel Footwear were the next best option. Great design and fit, and well packaged. I planned to give a 5 star review BUT when the package got lost, Daniel Footwear only had an incorrect tracking code. After a few days I was told they'd been delivered to a neighbouring office. But no luck at either of the 2 offices next to us. Finally tracked them down to a shop a quarter mile away. Strangely the package was addressed to me at that shop. But as they did not know me and my company name was not on the label, It had just sat there. When opened, the delivery note had the correct address details, so why delivered to this shop was beyond me.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Everything great apart from inputting delivery address. I wrote in the address which has a company name instead of number, however, when I inputted the postcode it changed the address and overwrite the name with the first number on that street which doesn’t actually exist. Because I double checked the address when inputting instead of after submitting I didn’t catch this error so it was delivered to a random address.”
Helpful Report
Posted 5 years ago
Ruxandra Nicolae
Verified Buyer
“Nice bag , but horrible packaging!!! The bag comes with no box , it was just thrown in a delivery bag !!!! The bag was a present and wasn’t a nice experience !!! Not professional !!”
Helpful Report
Posted 5 years ago
Dear Ruxandra, I’m so sorry to hear that you were unhappy when receiving your parcel. Unfortunately this particular bag does not come with a branded box, however I have passed your feedback onto our web team and we are going to look at getting some small boxes specifically for clutch bags. We would really love for you to give us a second chance, I have sent you an email with a discount code as part of the apology. We hope to hear from you again soon. Kind Regards Rachael Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Not happy with the no refund policy. I’d bought some shoes from Alderley, took them home to try with some trousers,they weren’t right so I took them back. I could only have a credit note which is rubbish. One of the shoes hadn’t even come out of the box. I was informed there’s a note by the till stating no refunds. I didn’t see it, it would be nice if they informed you of this when you buy them. I’ve informed everyone I know.”
Helpful Report
Posted 5 years ago
Kate Seal
Verified Buyer
“Lovely style. Unfortunately the shoe has loosened considerably and my heel slips out. Annoying!”
Helpful Report
Posted 5 years ago
Paula
Unverified Reviewer
“i have bought online and in store. I recently bought a pair of trainers from the Alderley shop. I changed my mind and returned the trainers in original unworn condition but wasn’t allowed a refund,only a credit note. The shop assistant said if I’d purchased them online I could’ve got a refund????!!!! No brainer, I’m always buying online from now on.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Delivery was quick enough. I am still awaiting a refund on an item I returned over a week ago though so that's disappointing”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Terrible check out system, especially for international orders. I ordered a bag of their own line, which was originally 100 pounds, but reduced to 50. Even for 50 pounds, the quality is too low. The leather was very stiff and the metal chain looked way too shiny and cheap. The bag itself was a”
Helpful Report
Posted 5 years ago
Alison Marr
Verified Buyer
“I ordered a pair of UGG trainers and was very impressed as to how quickly my parcel arrived, however, I wasn’t so impressed when I opened the box and found only one shoe there!!! However, to be fair, the guy I spoke to (Graham I think, lovely Irish accent) was ver apologetic, and my single, lonely shoe arrived , asap. First time I’ve used this company and I would again.”
Helpful Report
Posted 5 years ago
Harriet Pattisson
Verified Buyer
“I ordered the navy structured tote which arrived and is lovely quality however I did not receive the strap and have written to your store but have not had any reply as of yet and would like the strap sent to me also. Can you please get back to me? Kind regards”
Helpful Report
Posted 5 years ago
Daniel Footwear is rated 4.5 based on 5,833 reviews
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