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Daniel Footwear Reviews

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

Company Reviews

Product Reviews

4.5

Based on 5,833 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Daniel Footwear Reviews

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Daniel Footwear 5 star review on 12th April 2020

Daniel Footwear 5 star review on 6th April 2020

Anthony Newland

Daniel Footwear 5 star review on 11th February 2020

Celeste Smithen

Daniel Footwear 5 star review on 11th February 2020

Celeste Smithen

Daniel Footwear 5 star review on 5th January 2020

Danalouise King

Daniel Footwear 5 star review on 28th December 2019

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 37 but had to return them as needed a bigger size. The sizing it is quite unusual as my size is 36. No free returns so it's quite a disadvantage to order till I find the best match. Beside that the trainers look great and are well made.”

Posted 6 years ago

Read Daniel Footwear Reviews

Dear Casiana, I am sorry you have had sizing issues with this shoe. I will pass this feedback onto our web team to see if they can add anything into the description about this shoe coming up small. I have also emailed you a discount code to use off your next online purchase with us. Sorry for any inconvenience caused. Kind Regards Emma Customer Services.

Posted 6 years ago

“Easy to use website and good prices. However packaging is not suitable for returns and would be better if returns were free having wasted £10 on postage for shoes that weren't suitable.”

Posted 6 years ago

“I've made 3 purchases. The one sent through Simply Be was the wrong pair. £146 for boots I can't wear. Don't have time to send back with in the returns time.”

Posted 6 years ago

Read Daniel Footwear Reviews

We are very sorry to hear this. As we are a 3rd party supplier it would be much appreciated if you would be able to contact Simply Be directly as they distributed your order and would be able to rectify this. Again we do apologise for any inconveniences you have experienced. Alex, Customer Service Team

Posted 6 years ago

“I ordered a size 39 but you sent me a UK size 4 WHY..very disappointed that had to return them. My first order discount was wasted on this !!!”

Posted 6 years ago

Read Daniel Footwear Reviews

Many thanks for taking the time to leave us a review. I am very sorry this happened, I can't see that you have emailed or called in to let us know about the mix up. If you would like to discuss this please email our help inbox at help@danielfootwear.co.uk We hope to hear from you again soon. Kind Regards Emma Customer Services

Posted 6 years ago

“Disappointing placing an order, paying for it then getting an email two days later to say they had sold out!”

Posted 6 years ago

Read Daniel Footwear Reviews

Thank you for taking the time to leave us a review. Unfortunately there was a discrepancy in our stock system that led to this item being shown as available. It should have been removed at the time but a systemic error clearly occurred. We apologise for any inconvenience caused by this. Please let us know if you'd like assistance with anything in the future. Kind regards, Rachael Waldock Customer Service Team

Posted 6 years ago

“Speedy service , great quality . Only negative point is that delivery is charged for receiving and returning items .”

Posted 6 years ago

“Great kennel and S shies great price and good service. Thank you!”

Posted 6 years ago

“Pleased with the prompt service - but unfortunately in my case too prompt !! 2 days after receiving the shoes - they were placed in the sale - disappointed as I'm sure they were aware that a sale was pending”

Posted 6 years ago

Read Daniel Footwear Reviews

Thank you for taking the time to write us a review, I do apologise to hear this. If this does happen again with future orders with ourselves please get in contact with us as soon as you can we can look at matching the price for you. Kind Regards, Customer Service Team.

Posted 6 years ago

“Did not receive the color I ordered. I ordered the Stuart Weitzman Elixir wedges in the camel color but received them in cream. I kept them because I didn't want to go through the hassle of trying to return them.”

Posted 6 years ago

“Shoes arrived on time good delivery service. Unfortunately they were a poor fit one shoe appeared to be larger than the other,”

Posted 6 years ago

“You really can't convince me that real cutomers put 5 stars for every review...no one is that good.”

Posted 7 years ago

“The product arrived very quickly”

Posted 7 years ago

“I love the product itself however the shoes were too big. I cannot return them due to extraordinarily high international shipping costs. It would be nice if Daniel Footwear would extend return shopping to me so I would be able to return them and purchase the correct size.”

Posted 7 years ago

“These are lovely boots but the sizing is out so I had to return them. I am between a 5 & 5.5 so ordered a 5 but it was too big. I then ordered a 4 but that was too small. I was very disappointed.”

Posted 7 years ago

“I ordered three pairs of shoes, one pair is satisfactory, but unfortunately I have to return two pairs. I now have to pay postage of 12.00 to return the two pairs of shoes, or take the them to Newcastle to a Daniel shop. I am 78 years of age and have difficulty with mobility. I will not be purchasing any more shoes from Daniel due to cost of returning if they are not suitable.”

Posted 7 years ago

Read Daniel Footwear Reviews

Thank you for taking the time to leave us a review. So sorry to hear you had to experience this with us, unfortunately the items that were purchased were sale items and we only offer free returns on full price items. If you ever have any issues with returning anything with us in the future please get in contact with us via email or telephone and we will be more than happy to help resolve this for you. Kind Regards, Customer Service Team.

Posted 7 years ago

“The blonde who works in Mill Hill branch is just pure deliciousness”

Posted 7 years ago

“There was a good range of shoes. They took ages to arrive though. Easy to send back, which is good.”

Posted 7 years ago

“I love the bag I purchased from them and the price was decent too. They have lost two stars as since I purchased from them I have been bombarded with spam emails despite changing my preferences (and seeing no email preferences tick box when I made my first order). I have no choice but to change my email account now as I can't take it anymore!!”

Posted 7 years ago

“after originally sending the wrong pair of shoes a replacement was arranged although I had paid for next day for delivery it actually was 3 days before I received the correct pair of shoes”

Posted 7 years ago

Read Daniel Footwear Reviews

Thank you for taking the time to leave us a review. Sorry to hear you received the wrong shoes and I am happy to see you have now received the correct pair. Regarding the delivery I do apologise, I can see that on our system your order had gone through as standard delivery which is 2-4 working days, we have also only charged you the cost of standard. Kind Regards, Customer Service Team

Posted 7 years ago

“These boots was good value in the sale. Unfortunately the legs were slim fitting,had to pass them to a friend.”

Posted 7 years ago

Read Daniel Footwear Reviews

Thank you for taking the time to leave us a review. Sorry to hear this, if you would ever want to place an order for knee high boots in the future, please call or email us and we can give you the calf measurements. Kinds Regards, Customer Service Team

Posted 7 years ago

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Daniel Footwear is rated 4.5 based on 5,833 reviews