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Daniel Footwear Reviews

4.5 Rating 5,833 Reviews
88 %
of reviewers recommend Daniel Footwear
Company Reviews Product Reviews
3,825
 Questions Metrics Info
4.5
Based on 5,833 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Daniel Footwear Reviews

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Paula Hornby
Verified Buyer
“Daniel footwear was very helpful and product was good but unfortunately the delivery service was awful! Will not be shopping online with you again”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Lovely boots, but had to return as they were too small, despite ordering a size larger than i usually wear.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I was not happy that the sizing is very confusing”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Delivery and returns should be free without any conditions”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“delivered on time”
Helpful Report
Posted 7 years ago
Sophie Russell
Verified Buyer
“Delivery time was reasonable but I was very shocked that I had to pay to return the item (as the boots I ordered didn't fit). If I'd have know that beforehand I wouldn't have ordered from this website. I was left £12 out of pocket”
Helpful Report
Posted 7 years ago
Chris Wilson
Verified Buyer
“Not had a great experience in all honesty. Ordered online a beige DKNY bag for my Wife's xmas present. Got sent the wrong one - Got sent the Khaki version of the bag. I phoned up customer services and the chap on the phone was very helpful and sorted out getting the correct one sent to me. He was brilliant and very efficient and did some ringing around the stores to locate me the correct bag. Sent back the incorrectly sent bag nearly 2 weeks ago and still not received a refund. Chased it up with them and they have lots of returns to work through apparently.”
Helpful Report
Posted 7 years ago
Nicholas Carter
Verified Buyer
“Customer service were very good at trying to rectify the problems. Initial postage was problematic.”
Helpful Report
Posted 7 years ago
Robert Shaw
Verified Buyer
“I received my item quite quickly. I was disappointed tho that the item never came in a ugg box for presentation”
Helpful Report
Posted 7 years ago
Dear Robert, many thanks for taking the time to leave us a review. Unfortunately UGG hats do not come in a box. Sorry for any inconvenience caused. Kind regards, Customer Service Team
Posted 7 years ago
Anonymous
Verified Buyer
“Gorgeous shoes but had to return as too small. Wish you did bigger than size 41 !!!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I was surprised the bag was not packed in paper box but just in plastic courier sack.”
Helpful Report
Posted 7 years ago
GENNA RICHARDS
Verified Buyer
“I've given 3 Stars for this particular order as have returned the boots as did not fit. I am currently awaiting returns confirmation from yourselves. The last couple of orders I loved & kept. I'd very much like to suggest that I feel a 'free returns' label / service would be an excellent idea! Out of all the on-line shops I do use Daniel Footwear is the only one that does not provide this service. I feel this is some what behind the times & will put people off ordering freely to try as returning such sizeable boxes can be £15 + Perhaps this is something that could be looked at to be amended. I'm sure your customers would appreciate this & would certainly order more freely. Best regards”
Helpful Report
Posted 7 years ago
Many thanks for your taking the time to leave us a review. We do offer free returns on full priced items however on sale items unfortunately it is not. We do also offer store returns which is also free of charge. I have passed your feedback on and once again thank you for taking the time to leave us this feedback. Kind Regards Customer Service Team
Posted 7 years ago
Anita Staples
Verified Buyer
“Unfortunately I was delivered the wrong pair for slippers. I now have to find the time to return them (as I work full time) I hope the correct slippers are delivered to me the second day .”
Helpful Report
Posted 7 years ago
Many thanks for taking the time to leave us a review. I really do apologise that you were sent the wrong slippers, our warehouse manager has been informed and we will make sure extra steps are taken to ensure this does not happen again. We will get this rectified for you immediately. Kind Regards Customer Service Team
Posted 7 years ago
Shauna Fallon
Verified Buyer
“Really good price + an 10% discount available The box arrived very tatty so I was beyond disappointed to hand them over (birthday gift for my niece). The way the shipment was packaged - It was very obvious the the box would get tatty as no protection, bubble wrap etcv..... when I bought a high end pair of shoes as a birthday gift I wanted to hand over a flush pristine project - not something that looked like a shop seconds!”
Helpful Report
Posted 7 years ago
Many thanks for taking the time to leave us a review. I really do apologise that the shoe box was damaged in transit and can completely understand your frustration. The warehouse manager has been informed and we will take aboard your feedback to put something in place to prevent this happening again. Kind Regards Customer Service Team
Posted 7 years ago
Nicola Dooley
Verified Buyer
“The flip flops I ordered came up very small so have had to return them - am still waiting for my refund”
Helpful Report
Posted 7 years ago
Many thanks for taking the time to leave us a review. Sorry to hear that the flips flops were not as expected. I can confirm however we can have processed a full refund for these. Kind Regards Customer Service Team
Posted 7 years ago
Anonymous
Verified Buyer
“I want to make sure that everyone understands that my 3 stars are NOT for Daniel Footwear customer service, but for the product I ordered. They have been very very helpful & communication has been great! Thank you for that, guys! However, the Armani Jeans High Top Wedge Sneaker disappointed me a lot. The quality of how they are made is impeccable, no doubt, but they are some of the most uncomfortable shoes I've ever bought. The size runs small, by a whole size! Mind that! But besides that, there is nothing shock absorbing or just non-hard at the ball of your foot & the heel.”
Helpful Report
Posted 7 years ago
Many thanks for taking the time to leave us a review and thank you for your lovely comments about our service-glad we could help! In regards to the trainers, I am sorry to hear how uncomfortable they are, I have passed your comments onto our buying department to take on board your feedback. Kind Regards Customer Service Team
Posted 7 years ago
Anonymous
Verified Buyer
“Nice colour but not very sturdy for wet weather!”
Helpful Report
Posted 7 years ago
Amy Goodrick
Verified Buyer
“Ordered a pair of trainers that weren't available anywhere else, paid for next day delivery which Daniel footwear promptly dispatched however the delivery company you use are awful. Received a time slot for delivery so had to leave work early, then waited 4 hours and no delivery. Phoned the delivery company but it was closed. Following day I was told the driver ran out of driving hours so I had to collect the parcel from their pick up point. Completely dissatisfied!!”
Helpful Report
Posted 7 years ago
Ann Downes
Verified Buyer
“I ordered shoes in white ,when they arrived they are pale grey !!”
Helpful Report
Posted 7 years ago
Janet Burt
Verified Buyer
“I ordered goods from Daniel Footwear on a Sunday with a next day delivery charge,and received my shoes on Thursday, I was extremely disappointed, I am off work on a Monday and Tuesday and phoned DF and was told they were scheduled for Tuesday but they never arrived, I went to work on Wednesday and left a note on my door saying leave in a safe place, a card was put through my door saying sorry we missed you, but when I went online to rearrange the number was invalid and could not get into the system. It turns out the shoes were left with a neighbour 5 houses away and I was not told this, Daniel Footwear charged me next day delivery and didn't fulfil, very poor service in my eyes .”
Helpful Report
Posted 7 years ago
Daniel Footwear is rated 4.5 based on 5,833 reviews
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