Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,835 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,835 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

Write Your review

Tell us how Daniel Footwear made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn't happy with the packaging of Havianas the box came squashed”

Helpful Report

Posted 8 years ago

“Delivery is expensive and slow and I could not collect from my local store. Therefore not competitive on the high street compared to other retailers.”

Helpful Report

Posted 8 years ago

“Lovely shoes, poor delivery timings - I chose the next day delivery option and the shoes were delivered 3 days after placing the order”

Helpful Report

Posted 8 years ago

“I was very happy with my purchase itself, and had no problems with the Daniel Footwear website when purchasing. However, I was appalled that the delivery service UK Mail left my parcel by throwing it over my garden fence on a day when it was raining. The parcel had fallen into a compost bucket in my garden and was soaking and covered in dirt when I got home from work. All I can say is thank god it was in plastic and the shoes were okay inside! But this was not a nice way to receive a parcel which for me cost a lot of money.”

Helpful Report

Posted 8 years ago

“I received my purchase and was faulty so posted them bk,”

Helpful Report

Posted 8 years ago

“great bag however I am a bit surprised that a DKNY bag does not come with a dust bag? It does from John Lewis.”

Helpful Report

Posted 8 years ago

“Having never used your website or ordered a pair of footware from you in the past I can only write a review on my only experience. I ordered a pair of Fly sandles for my coming holiday next week. Cannot fault the ordering and the delivery was 100% accurate. Unfortunately on opening my shoebox I was disappointed in finding an odd pair of shoes, both the correct size and colour but not the same style. On telephoning your company I have been told to return my order and you will despatch the correct pair. It is just unfortunate that I will not be able to wear my ordered sandles for my holiday in the sun next week. Looking forward to opening the matching pair of sandles on my return from holiday.”

Helpful Report

Posted 8 years ago

“I really love my #Diamante stone biker ankle boots, My complaint is the price, @Really £120, how you justify 3 digits is beyond me, even the sale price £52, which i got them for, Soft leather, sole average, No zip, Do tell how you came to such HIGH PRICE, They worth £29.99. Bought better made tougher leather, great sole for far lesssssssssssss. Is it the name #Daniel”

Helpful Report

Posted 9 years ago

“Website is great, service is ok my shoes arrived 4 days after they where ordered but it was ment to be next day delivery. The shoes are very comfy but they mark very easily”

Helpful Report

Posted 9 years ago

“Product was not in stock & was very disappointed & cannot understand why they took payment Responded quickly though to refund”

Helpful Report

Posted 9 years ago

“The size wasn't correct so I had to return the shoes to the store, they were sale items so I lost the delivery charge. Had asked for 41 but they were labelled 41/42 and far too big, I'd tried 40 in store which were too small.”

Helpful Report

Posted 9 years ago

Dear Rosie, Thank you for taking the time to send us a review. I can confirm that you definitely received a size 41 as we only stock full sizes. I am sorry to hear that they did not fit. Kind regards, Chloe

Posted 9 years ago

“Boots arrived within the week. Not as fast as some but fast enough. Good packaging. Nice boots but sadly not for me. As I bought them in the sale, I have to pay for the returns as well as the delivery. My fault for not checking but rather disappointed that postage has cost me £10.”

Helpful Report

Posted 9 years ago

Dear Melanie, Thank you for the comments. We do try to make it clear in our returns policy that items purchased in the sale are exempt from free returns however I do apologise if this was not clear enough at the time of purchase. There is the option of returning the item to a nearby Daniel Store free of charge but I can appreciate that there may not be one nearby to make this possible. In situations like this we are always willing to give advice on what the cheapest & safest method for return your item back to us to avoid unnecessary expense. Kind regards, Kris

Posted 9 years ago

“Hello, I recently ordered two pairs of Bonham Ugg Boots in the black and tan, I received both, a slight issue that I didn't realise that they where not going to be delivered at the same time, but I spoke to the customer service team who where great and explained that I would receive the delivery of the tan boots the day after. I do have a problem with the Tan Boots that I have, the left boot is a lot smaller than the right boot. I wore the black bonham boots yesterday and they are fine in the same size as the tan. It is as if the left boot is not the same width as the right. I drove to work in the boots this morning and my foot is bright red from a 15 minute drive. I have attached images of the boots as you can see a difference in the width of the boot. Is there anything that you can do to resolve this? I am able to move my toes freely in the right boot but in the left I struggle to move my feet? Is this an issue that I need to raise with Ugg? I would appreciate your feedback. Kind Regards Helen”

Helpful Report

Posted 9 years ago

Dearv Helen, Thank you for your contact. We are sorry to hear that you are not satisfied with your order. Please send the item back to us for inspection using the free returns label attached to the email that i have sent to you. The post office will give you a receipt, please keep hold of this. Please include in your parcel the details of your purchase, your contact details and a summary of the fault. Once received, the item will be inspected and we will be in touch. I apologise for any inconvenience caused. Kind regards, Chloe

Posted 9 years ago

“I've not yet received my order! I hope it arrives soon as they're for my holidays! I fly in 6 days”

Helpful Report

Posted 9 years ago

Dear Lisa, Thank you for your review. I apologise for how long you had to wait. I can see that it was delivered on the 6th. I hope that everything was ok with your order. Kind regards, Chloe

Posted 9 years ago

“I have ordered shoes twice from you and both times they are on the small side. I am a size 7 and never have this problem anywhere else. It is as if they are a size down. The scarves were OK for the reduced price but would not have paid the full price as the edging on both was not finished on them and I had to tidy them up. Also I do not agree with your policy of no free returns on sale items as this kind of situation is the manufacturers fault not mine. I ordered in good faith, but will be reluctant to purchase shoes again from you.”

Helpful Report

Posted 9 years ago

Dear Doreen, Thank you for your review. I am sorry to hear that you find our shoes small. I will tell the buying team about the scarfs as we can inform our suppliers about them arriving in bad condition. As the purchased items did not live up to our standards as an apology we would like to offer you 15% off your next order with us. Please use the discount code DF15 to activate this. I hope this helps. Kind regards, Chloe

Posted 9 years ago

“I will be returning the shoes as they did not fit”

Helpful Report

Posted 9 years ago

Dear Angela, Thank you for taking the time to send us a review. I am sorry to hear that you had to return your order as it did not fit. I hope that you return process met your expectations. Kind regards. Chloe

Posted 9 years ago

Dear Angela, Thank you for taking the time to send us a review. We are sorry to hear that you had to return your order as it did not fit. I hope that your return was processed quickly and efficiently for you. Kind regards, Chloe

Posted 9 years ago

“Quick delivery, but boots were not the colour that they looked in the pictures so returned them using the easy returns but it cost me £15!!!!”

Helpful Report

Posted 9 years ago

Dear Leanne, Thank you for your email. I am sorry to hear that the item you ordered was not what you were expecting. When ordering a sale item and you need to return it you unfortunately do need to pay to return which can be a bit pricey. If you need to return a sale item to us in the future we do have 30 stores/ outlets round the UK and if you have a Daniel shop local to you, you can return the order there free of charge. I hope this helps. Kind regards. Chloe

Posted 9 years ago

“I paid for next day delivery and as I ordered by 7.30am I expected to receive my order the following day but it didn't arrive until the day after, unfortunately I don't this warrants next day service”

Helpful Report

Posted 9 years ago

Dear Sharon, Thank you for your review. I apologise for your order not arriving when you expected it too . I hope you were happy with your ordered item when it arrived. I hope to hear from you Again. Kind regards. Chloe

Posted 9 years ago

“I paid £4.99 for next working day delivery - this was on a Saturday as I wanted to receive on the Monday. I received a text on the Sunday saying footwear would arrive on Tuesday. My extra payment WAS refunded but didn't get them when I wanted which was more important to me.”

Helpful Report

Posted 9 years ago

“I didn't realise that returns on sale items had to be paid for, therefore, considering that cost (£12.98) and the original cost (£3.99) of delivery to me I have decided to go back to the high street for footwear purchases. I was informed that I would be reimbursed the £3.99 original delivery charge to me as goodwill gesture and was provided with a free returns form to use against future purchases. Maybe the returns policy should be more visible.”

Helpful Report

Posted 9 years ago

Daniel Footwear is rated 4.5 based on 5,835 reviews